Russ Darrow Nissan of West Bend - Service Center

Excellent Russ Darrow Nissan West Bend, has great and friendly staff that are efficient at their job, and take care of the customers well with offering useful i Russ Darrow Nissan West Bend, has great and friendly staff that are efficient at their job, and take care of the customers well with offering useful information and other needs of the customer. More

Excellent hospitality Every time I visit this dealership for car washes, oil changes, or this time when my car breaks down, I’m always met with fantastic service and excell Every time I visit this dealership for car washes, oil changes, or this time when my car breaks down, I’m always met with fantastic service and excellent hospitality. The staff in service are always there if you need anything. Melanie today was wonderful. She offered to make me a coffee and chatted with me a bit and then helped me to get to work on time while my car was being serviced. Overall, an excellent place to get your work done. More

I enjoy coming here Great service and very hospitable with free WiFi and snacks. They always give coupons to keep me coming back here for oil changes and other maintenanc Great service and very hospitable with free WiFi and snacks. They always give coupons to keep me coming back here for oil changes and other maintenance. More

Great Service Dept Tyler is alsways accommodating and great to work with. Friendly, courteous and helpful. Makes the service experience a pleasure rather than a pain. Tyler is alsways accommodating and great to work with. Friendly, courteous and helpful. Makes the service experience a pleasure rather than a pain. Waiting area is great, Melanie is very pleasant and helpful. A very good experience. More

Excellent Great service very informative great service manager excellent repair work. Very satisfied at this point. I have and will recommend the Russ Darrow gr Great service very informative great service manager excellent repair work. Very satisfied at this point. I have and will recommend the Russ Darrow group. How about a free hat. More

Nissan dealership Very nice dealership, I a oil change right away. I was in no rush and my service writer was helping out the lube tech. The dealership is very new and Very nice dealership, I a oil change right away. I was in no rush and my service writer was helping out the lube tech. The dealership is very new and everyone is very friendly More

Great Customer Service Went In for a recall I was in an out in no time very helpful and friendly environment they also have delightful refreshment while you wait. Went In for a recall I was in an out in no time very helpful and friendly environment they also have delightful refreshment while you wait. More

Great Service I have been to this dealership twice now for service. Both times I have been able to get in quickly and the service to my vehicle was done timely. I a I have been to this dealership twice now for service. Both times I have been able to get in quickly and the service to my vehicle was done timely. I also did not feel like I was sold service that was not needed. Another plus is that the service staff are very personable and friendly. More

Great atmosphere, friendly staff! I brought my 2014 Nissan Pathfinder to get the drivers side door handle fixed and had a great experience! The staff was very friendly, there was grea I brought my 2014 Nissan Pathfinder to get the drivers side door handle fixed and had a great experience! The staff was very friendly, there was great hospitality while I was waiting and the facility is absolutely beautiful! More

Oil Change Warranty Work I made an appointment for an oil change and also some warranty work. My tailgate wasn't staying up properly and there was a noise in the rear. My ex I made an appointment for an oil change and also some warranty work. My tailgate wasn't staying up properly and there was a noise in the rear. My expectation was about a hour and a half. I figured they would need a part for the tailgate, since my noise was intermittent I figured they wouldn't hear it Haha. SO after 2 hours I asked about what was happening and it turns out I was right about the tailgate, they were ordering a part. BUT, the noise, they heard it, found it and fixed it! That's why the extra time, they were driving it when I asked to be certain it was gone. To me that is service above and beyond. Thanks to Melanie who seemed very concerned about my stress about the time going longer than I expected. She got me my answers and I am very satisfied with this, my first visit to this dealership. I will be going here for all my service needs. More