Russ Darrow Nissan of West Bend - Service Center

service department will damage your car and blame you! i brought my car in for a few safety recalls and the service department damage another part and and blamed me wanting me to pay for the repairs which i brought my car in for a few safety recalls and the service department damage another part and and blamed me wanting me to pay for the repairs which was not fair! so be careful check you car as best you can before using this repair service because it may cost you more in the future. This place will never touch my car again. please remember you have been warned! More

Great customer service They provide you with free car washes and have snacks and drinks while you are waiting for you service work to be completed! Thank you. They provide you with free car washes and have snacks and drinks while you are waiting for you service work to be completed! Thank you. More

Double check Overall great experiences thus far except for the battery testing. Double check your battery before having them replace it. Would have been 5 stars Overall great experiences thus far except for the battery testing. Double check your battery before having them replace it. Would have been 5 stars if it wasn’t for that minor point. Love the fact that they return your vehicle with a fresh wash!! More

Service was awesome and So was Melanie!! This service department was very easy to work with and very friendly! Very prompt on getting my vehicle looked at and they were very detailed with al This service department was very easy to work with and very friendly! Very prompt on getting my vehicle looked at and they were very detailed with all of the info! More

Rattle under the car They made an appointment quickly and got me in right away. They diagnosed the problem, told me about and fixed it quickly and economical. I wasn’t sit They made an appointment quickly and got me in right away. They diagnosed the problem, told me about and fixed it quickly and economical. I wasn’t sitting long at all. More

Great service. Excellent service. Melanie was very professional. I have a Toyota and could not get in at the Toyota dealership so was told I could go to the Nissan Excellent service. Melanie was very professional. I have a Toyota and could not get in at the Toyota dealership so was told I could go to the Nissan delarship. They found my information, explained my plan. I will be back here for service the next time. More

Despite issues GREAT people! After purchasing a 2010 Acura TL used from this dealership I’ve had a lot of issues with the car it’s self. Dispite being let down by the vehicle whic After purchasing a 2010 Acura TL used from this dealership I’ve had a lot of issues with the car it’s self. Dispite being let down by the vehicle which we all know sometimes that happens the people here at Nissan always takes care of me and they are always friendly. They’ve also have looked into my best interest and are possibly looking at a trade in for a different vehicle due to the continuous issues with the used vehicle. More

Wonderful fast service Had an oil change done. They got my car in 40 minutes ahead of schedule. Made my Friday afternoon much shorter, and the people there are really fun an Had an oil change done. They got my car in 40 minutes ahead of schedule. Made my Friday afternoon much shorter, and the people there are really fun and relaxed More

New Tires and general maintenance service I recently purchased replacement tires for my 2005 Lexus. I was not satisfied with the tires performance. Tyler, service manager, worked with me with I recently purchased replacement tires for my 2005 Lexus. I was not satisfied with the tires performance. Tyler, service manager, worked with me with great cooperation trying to make the tires acceptable. Tyler was very concerned with my satisfaction and continued to be patient and willing to work on the issue. After several attempts to get the tires balanced, so they would perform without vibration, Tyler offered to replace the tires with another brand. He would not accept my participation in any additional cost. This switch in tires solved the problem. I'm very grateful for the manner in which this dealership, and Tyler, handled my situation. I take my Nissan and my Lexus here for routine service and have always been very pleased with the personal and professional way they provide service. My sincere thanks to Tyler and his staff for their support. Everyone I have met at this dealership, including Melanie, has been very pleasant and eager to help make my visits a positive experience. Thank you all for your interest in the customer. More

Car detail Was greeted by Melanie with a great smile. She answered all my questions to my satisfaction. Tyler your service manager wonderful explained everything Was greeted by Melanie with a great smile. She answered all my questions to my satisfaction. Tyler your service manager wonderful explained everything that was going to be done with my car I could not have asked for a better service manager I would highly recommend people to come to this Russ Darrow. More