Russ Darrow Nissan of West Bend - Service Center

I was able to go in for oil change without an appointment and was treated like a long time customer went above and beyond my expectations and was treated like a long time customer went above and beyond my expectations More

We had a service appointment which went fine, we have no complaints. Our service advisor was Roger Abfall and we were pleased with him. He explained our service issues/repairs. A sign on the door stated complaints. Our service advisor was Roger Abfall and we were pleased with him. He explained our service issues/repairs. A sign on the door stated masks were needed yet not one employee I saw (and I saw several) had a mask on. I would have had my mask on regardless but wish staff would have also. Let’s take care of each other. Thank you More

The service department got me right in and completed the job quickly. They have always treated me right and I highly recommend them to anyone job quickly. They have always treated me right and I highly recommend them to anyone More

They are awesome! Roger called me to let me know that they didn’t need to do the antifreeze, he did suggest they change filter. they didn’t need to do the antifreeze, he did suggest they change filter. More

It’s a great dealership Always been very good to work with. Excellent service they have been always very accommodating for us as we come from out of town with. Excellent service they have been always very accommodating for us as we come from out of town More

Would have been a good experience if people were wearing masks. Outrageous to think that staff cares so little for their customer that they can’t follow basic protocol to reduce risk of exposing people to C masks. Outrageous to think that staff cares so little for their customer that they can’t follow basic protocol to reduce risk of exposing people to Covid. I will never go back and I’ve already posted this on social media. More

Few month ago had my suv in for oil change and fluids checked. This past week I thought my windshield wash was frozen. Went to check and noticed something wasn't right. Finally clicked that the cap for checked. This past week I thought my windshield wash was frozen. Went to check and noticed something wasn't right. Finally clicked that the cap for the antifreeze reservoir was missing. (Explains why after having it serviced I smelled antifreeze. Thought some must have been spilled.) Called Russ Darrow and it was like I was asking for gold to have them replace it. They advised would have to order or I could pick up at their location at Milwaukee Metro Mall. Said I would pick up there. When I arrived they had not been notified so I had to purchase myself. Now mean time there is barely any antifreeze in the system. They would not fill for me. The service advisor told me I could purchase and to get the 50/50 blue. I was now pissed and just got out of there. Went to Farm Fleet and purchased the 50/50. You can't see the color. Get home and it was yellow. Called Russ Darrow back and they advised do not mix. Bring suv back or purchase from them. I live 24 miles from either Russ Darrow location. Called Advanced Auto and thankfully their guys new which one Nissan required and went down to the store which is only 2 miles. In the meantime I now have spent 3.50 for the cap. 13.99 at Farm Fleet and 18.00 at Advanced Auto. This should have just been done for me with Russ Darrow. Will be going back to Boucher Nissan even if they are 38 miles from me. More

Service director Keith McGinnis was phenomenal. He was kind, informative, answered questions, and even took the time to place the updated registration sticker on my SUV himself. The female cashier on chec kind, informative, answered questions, and even took the time to place the updated registration sticker on my SUV himself. The female cashier on checkout was also very helpful and kind. I was very impressed with the customer service I saw being given to all customers at this location. I typically go to a Nissan dealership in the Milwaukee area, but found this place by accident when looking for a service center that also completed emissions testing. I will be coming up here from now on due to the excellent customer service. It's been years since I've seen this type of excellent customer service at a dealership... or really anywhere for that matter. More

It seems like the service dept at West Bend looks for reasons to not do warranty work. I have an issue with a muffler and the mechanic said it was damaged in an accident. I don't see any physical damag reasons to not do warranty work. I have an issue with a muffler and the mechanic said it was damaged in an accident. I don't see any physical damage to the muffler. More

Brought my car in twice for recall and cruise control issues. Taylor epitomizes excellent customer service. Everyone was very friendly and concerned that I was satisfied with the service I received. issues. Taylor epitomizes excellent customer service. Everyone was very friendly and concerned that I was satisfied with the service I received. More