Russ Darrow Nissan of West Bend - Service Center

Service department is a joke I realize that things don't always go right in auto repair but this was ridiculous. I dropped my 2012 Pathfinder off on Thursday afternoon for an ear I realize that things don't always go right in auto repair but this was ridiculous. I dropped my 2012 Pathfinder off on Thursday afternoon for an early Friday appointment. My check engine light was on. I have a code reader so I already knew that it was a catalytic converter. Sure enough, they called me early Friday morning to confirm that and indicated that the repair would be about $1,000. I told them to proceed immediately because I needed the car back. They said they ordered the part immediately but unfortunately it wouldn't come in until Saturday morning. It's didn't. They called again and said it wouldn't be in until Tuesday. Great! I'm without my vehicle for the weekend. Oh well. Tuesday comes around and I call early to see when my car will be ready. "Oh, sorry. the wrong part came in. We had to reorder it. It will be here later today hopefully" Sure enough, it came in later Tuesday but sorry, we can't get it done any more today. It will be done tomorrow. So, I dropped the car off on Thursday for a fairly simple repair which almost any repair shop could do in 24 hours and it took them six days. Don't look for me at a Russ Darrow dealership again, either to buy or have a car serviced. More

Excellent hospitality The hospitality I received by Melanie has been excellent. Every time I'm here she welcomes me and always answers any questions I may have. The hospitality I received by Melanie has been excellent. Every time I'm here she welcomes me and always answers any questions I may have. More

Services Melanie was very outgoing and personable. She offered beverages and made me feel comfortable. Highly recomend. Service was extremely fast and organize Melanie was very outgoing and personable. She offered beverages and made me feel comfortable. Highly recomend. Service was extremely fast and organized, very little wait time. More

VW Maintenance The service staff are super friendly and help me to take good care of my VW Tiguan by completing all ongoing maintenance even though it is not a Nissa The service staff are super friendly and help me to take good care of my VW Tiguan by completing all ongoing maintenance even though it is not a Nissan vehicle. More

Service department is top notch Very personable staff. Melanie and Taylor were very personable and accommodating while I waited. The waiting area was comfortable and offered many une Very personable staff. Melanie and Taylor were very personable and accommodating while I waited. The waiting area was comfortable and offered many unexpected amenities. I was impressed from the minute I called to schedule my appointment. More

Great service! The ladies at the desk were amazingly welcoming and helped me understand the process of getting my car tuned up. Melanie and Danielle and Danna are re The ladies at the desk were amazingly welcoming and helped me understand the process of getting my car tuned up. Melanie and Danielle and Danna are recommended. More

Quick diagnosis. Diagnosed the problem. Let me know, with detail, that part was ordered and how long repair would take. Was nice to know what the entire process entail Diagnosed the problem. Let me know, with detail, that part was ordered and how long repair would take. Was nice to know what the entire process entailed. More

Disappointed Get a 9500 mile service oil change and inspection for anymaintenance needed was just fine, but upon request at time of service to get an upgrade on Get a 9500 mile service oil change and inspection for anymaintenance needed was just fine, but upon request at time of service to get an upgrade on Titan Xd lockable tailgate upgrade and would happily pay for it the service department failed to get back to me. So if you want service done dealership is just ok, but want to get more to upgrade your vehicle choose a different dealership that actually cares about what the customer wants. More