Russ Darrow Nissan of West Bend - Service Center

Emergency Repair I am very pleased with the service I received from Melanie. She exhibited a great deal of empathy with me and the situation that brought me to Russ Da I am very pleased with the service I received from Melanie. She exhibited a great deal of empathy with me and the situation that brought me to Russ Darrow. She took the initiative to work with the mechanic and the problem was solved immediately. I was on my way to work in no time at all. I commend Melanie and the team who went above and beyond to get me back on the road. More

Very professional Service writer met with me promptly, and was knowledgeable about the make and model of my vehicle. He was very professional Customer service area was Service writer met with me promptly, and was knowledgeable about the make and model of my vehicle. He was very professional Customer service area was very clean and comfortable, Melanie went out of her way to ensure I had a good customer experience. Shop area is very clean and tidy. More

Service Very Nice and Friendly. Dealership was clean. Came up and asked if I needed anything while I was sitting in the lounge. Was told to let them know if Very Nice and Friendly. Dealership was clean. Came up and asked if I needed anything while I was sitting in the lounge. Was told to let them know if needed anything. Very Nice Place. More

Irritatingly long I went in for a scheduled routine complimentary oil change which took 1hr and 45 minutes even though I was the only car in the shop. The service mana I went in for a scheduled routine complimentary oil change which took 1hr and 45 minutes even though I was the only car in the shop. The service manager had left and I had to wait for the service worker to move slower than molasses on a cold day. With the large window viewing the service department i was able to watch the whole process of this man wander around lost in the woods. Perhaps he needs to fill his pockets with bread crumbs, take a class or needs to be supervised at all times More

Excellent customer service experience Thank you Melanie, Taylor and Erica for your wonderful customer service and smiling faces. I have had several visits to the service area and always me Thank you Melanie, Taylor and Erica for your wonderful customer service and smiling faces. I have had several visits to the service area and always met with a smile. More

Great customer service. I never came here to buy a car but to get service done to mine. I had a diffrent shop recommend a fix that I thought was incorrect and then this deale I never came here to buy a car but to get service done to mine. I had a diffrent shop recommend a fix that I thought was incorrect and then this dealer quickly identified the real issue and gave me a reasonable quote on the repair cost. You always feel welcome here. More

Great Repair Service Coming in to get a few big repairs done from the place I have bought my vehicle was great. It's relieving to know they care about your safety and upke Coming in to get a few big repairs done from the place I have bought my vehicle was great. It's relieving to know they care about your safety and upkeeping any problems your vehicle gives. I will definitely keep this place at the top of my repair service list as I can always trust the job will get done to the best of their standards. More

Oil change Took my 2018 Kia Stinger for my first complementary oil change to Russ Darrow Nissan in West Bend. Service department went out of their way to make su Took my 2018 Kia Stinger for my first complementary oil change to Russ Darrow Nissan in West Bend. Service department went out of their way to make sure I was satisfied with the service I received! Beautiful showroom and waiting room! More

Beautiful building, gracious staff What a great experience - even though our service was covered by a free coupon, we were treated like royalty - staff offered us snacks and beverages. What a great experience - even though our service was covered by a free coupon, we were treated like royalty - staff offered us snacks and beverages. Outstanding visit More

service department will damage your car and blame you! i brought my car in for a few safety recalls and the service department damage another part and and blamed me wanting me to pay for the repairs which i brought my car in for a few safety recalls and the service department damage another part and and blamed me wanting me to pay for the repairs which was not fair! so be careful check you car as best you can before using this repair service because it may cost you more in the future. This place will never touch my car again. please remember you have been warned! More