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Russ Darrow Nissan of West Bend - Service Center

West Bend, WI

4.6
194 Reviews
Call Service Center (262) 429-8107

194 Reviews of Russ Darrow Nissan of West Bend - Service Center

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April 04, 2025

Awesome service staff and great accommodations! Would definitely come back again for my next service visit! More

by skylersteinert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 04, 2025 -

Russ Darrow Nissan of West Bend responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Mitchell Darrow mitchell.darrow@russdarrow.com

April 04, 2025

Clean Thorough and respectful customer service representative 'G' Helpful and informative in showing me what was needed. More

by MELANDSTEVE3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerald
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Apr 04, 2025 -

Russ Darrow Nissan of West Bend responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Mitchell Darrow mitchell.darrow@russdarrow.com

April 03, 2025

Great guys in the service department. Their so easy to talk to. I will continue to come back for service. More

by GDSIMREL88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Bahr
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Apr 03, 2025 -

Russ Darrow Nissan of West Bend responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Nissan of West Bend. Mitchell Darrow mitchell.darrow@russdarrow.com

April 02, 2025

“G” did a magnificent job of reseting the Mini’s computer to eliminate a Service message that appeared after the oil change and tire rotation. More

by splinterbox1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
“G” in Service
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Apr 02, 2025 -

Russ Darrow Nissan of West Bend responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Mitchell Darrow mitchell.darrow@russdarrow.com

March 29, 2025

Got me in right away. Understood the concern I had with vehicle. Short wait when I checked in. More

by STADLJAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Bahr
Report | Print
Mar 29, 2025 -

Russ Darrow Nissan of West Bend responded

Thanks for sharing your thoughts about your experience with Russ Darrow Nissan of West Bend. We appreciate your business and hope to see you again soon! Mitchell Darrow mitchell.darrow@russdarrow.com

March 28, 2025

Extremely poor communication and planning for a recall. They kept my car for 2 whole days and did nothing. I have to bring it back in two weeks. But I originally schedule this appointment two weeks prior. More

by munchkinmomof4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department
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Apr 02, 2025 -

Russ Darrow Nissan of West Bend responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Mitchell Darrow mitchell.darrow@russdarrow.com

March 25, 2025

Roger was great as usual! The video is great showing and telling how my car is doing. Service was very quick about 40 minutes or less. More

by JOE.GALASZEWSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drake Burke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roger was great!
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Mar 25, 2025 -

Russ Darrow Nissan of West Bend responded

Thank you, Joe, for choosing Russ Darrow Nissan of West Bend. Your feedback and rating mean a lot to us. We're glad Roger was able to help, and we hope to see you again! Mitchell Darrow mitchell.darrow@russdarrow.com

March 23, 2025

Friendly staff, enjoyed the video that I received from the tech going over what they saw when they did the inspection. More

by RICKDICKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Believe the service person was Brian?? Started with a B.
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Mar 25, 2025 -

Russ Darrow Nissan of West Bend responded

Thanks, Rick, for sharing about your experience with Russ Darrow Nissan of West Bend. We appreciate your business and hope to see you again soon! Mitchell Darrow mitchell.darrow@russdarrow.com

March 22, 2025

Russ Darrow Nissan of West Bend has been fantastic and very supportive as far as my needs and the maintenance of the vehicle. More

by VANROO1993
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drake Burke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mitch Darrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 25, 2025 -

Russ Darrow Nissan of West Bend responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Nissan of West Bend! Mitchell Darrow mitchell.darrow@russdarrow.com

March 19, 2025

Communication within dealership and with myself was awful. Bought a vehicle and two days later, the check engine light came on. I took the car the dealership and I had to call several time to find out More

by HTREMELLING
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brandon Wilder
3.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Garcia
3.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon Pankratz
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 20, 2025 -

Russ Darrow Nissan of West Bend responded

Providing a positive experience is our top priority, so we're disappointed to hear this. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Mitchell Darrow mitchell.darrow@russdarrow.com

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