Russ Darrow Nissan of West Bend - Service Center

Bought brand new Nissan Armada and was only given one key. Was promised key on the end of the week but it never came. Then was promised it was shipped to dealership but they said it got lost in the mai key. Was promised key on the end of the week but it never came. Then was promised it was shipped to dealership but they said it got lost in the mail. Salesman promised gas money for inconvenience but was never given any. Waited for new key to be made which took an hour and was told by service that they don't know what sales promised and said a free car wash was the best they could do. This is my 3rd brand new vehicle bought from Russ Darrow but will be my last if not made right for inconvenience of lost key, time, and gas money that was promised and never happened. More

Got me in right away. Understood the concern I had with vehicle. Short wait when I checked in. Understood the concern I had with vehicle. Short wait when I checked in. More

Extremely poor communication and planning for a recall. They kept my car for 2 whole days and did nothing. I have to bring it back in two weeks. But I originally schedule this appointment two weeks prior. They kept my car for 2 whole days and did nothing. I have to bring it back in two weeks. But I originally schedule this appointment two weeks prior. Parts should have been in stock. What if my recall fails during the two weeks I’m waiting for parts??? Can I sue you for poor service? I’m not happy on any level with your service department!!! More

Roger was great as usual! The video is great showing and telling how my car is doing. Service was very quick about 40 minutes or less. The video is great showing and telling how my car is doing. Service was very quick about 40 minutes or less. More

Friendly staff, enjoyed the video that I received from the tech going over what they saw when they did the inspection. the tech going over what they saw when they did the inspection. More

Russ Darrow Nissan of West Bend has been fantastic and very supportive as far as my needs and the maintenance of the vehicle. very supportive as far as my needs and the maintenance of the vehicle. More

Communication within dealership and with myself was awful. Bought a vehicle and two days later, the check engine light came on. I took the car the dealership and I had to call several time to find out awful. Bought a vehicle and two days later, the check engine light came on. I took the car the dealership and I had to call several time to find out what was going on. More

Very good service. As always Everyone was very nice and helpful. I was also given a few suggestions, like new wiper blades which sounded like a good deal so I agreed to As always Everyone was very nice and helpful. I was also given a few suggestions, like new wiper blades which sounded like a good deal so I agreed to that. More

Great service, and excellent turnaround! Staff was friendly and was able to get me in and out! Staff was friendly and was able to get me in and out! More

Friendly, professional, and experienced staff! The waiting area is clean and comfortable! The wait time has always been very reasonable! The waiting area is clean and comfortable! The wait time has always been very reasonable! More