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Russ Darrow Nissan of West Bend - Service Center

West Bend, WI

4.6
256 Reviews

256 Reviews of Russ Darrow Nissan of West Bend - Service Center

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July 03, 2025

Service was great, kind, fast, and waiting area clean and comfortable. Service dept is very friendly More

by KTULA69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drake Burke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2025 -

Russ Darrow Nissan of West Bend responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Mitchell Darrow mitchell.darrow@russdarrow.com

July 03, 2025

I had trinity for my sales person. She was knowledgeable and helpful. She made the process feel effortless. More

by KAYLASPANKOWSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Garcia
4.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon Pankratz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Blake-manager 2 stars. Trinity-sales 5 stars
Jul 03, 2025 -

Russ Darrow Nissan of West Bend responded

Thanks, Kayla, for sharing about your experience with Russ Darrow Nissan of West Bend. We appreciate your business and hope to see you again soon! Mitchell Darrow mitchell.darrow@russdarrow.com

June 25, 2025

Oil change and tire rotation…nailed it! No issues, ready when expected. Good communication. Nicely done More

by brad.hayd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger & Jerry
Jun 25, 2025 -

Russ Darrow Nissan of West Bend responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Nissan of West Bend! Mitchell Darrow mitchell.darrow@russdarrow.com

June 22, 2025

My wife and I needed a new vehicle four are growing family. We traded in our old vehicle they gave us top dollar. We were in and out with a brand new vehicle within two hours. Our car salesman drake wa More

by FEDELEJ53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drake Burke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon Pankratz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2025 -

Russ Darrow Nissan of West Bend responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Nissan of West Bend. Mitchell Darrow mitchell.darrow@russdarrow.com

June 22, 2025

I trust that the service area will communicate clearly what needs to be taken care of, and perform the work timely and well. More

by Saramcgin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian, Service Dept.
Jun 23, 2025 -

Russ Darrow Nissan of West Bend responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Mitchell Darrow mitchell.darrow@russdarrow.com

June 21, 2025

We took our vehicle in for oil leak and repair was not done properly the first time. Returned a week later, now we are down a vehicle over the weekend while we wait for parts for the repair. More

by jamieandbri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Jun 24, 2025 -

Russ Darrow Nissan of West Bend responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Mitchell Darrow mitchell.darrow@russdarrow.com

June 20, 2025

Service dept. Is fantastic all are right there to help and always pleasant to deal with. More

by gra8grannyd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian and Roger of service dept.Very helpful
Jun 21, 2025 -

Russ Darrow Nissan of West Bend responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Mitchell Darrow mitchell.darrow@russdarrow.com

June 18, 2025

I do not recommend purchasing a used vehicle from this establishment. Many problems have occurred in the 2 months since purchasing. Problems that should have been taken care of before putting it on the lo More

by THEONLYKINGBOO02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brandon Wilder
4.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Garcia
3.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon Pankratz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2025 -

Russ Darrow Nissan of West Bend responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you, and we will reach out. We'd love to get to the bottom of this and turn things around for you. Mitchell Darrow mitchell.darrow@russdarrow.com

June 17, 2025

You guys have always given us quality service and the vehicle inspection is very thorough. 👍 More

by gwenannmorgan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Jun 17, 2025 -

Russ Darrow Nissan of West Bend responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Mitchell Darrow mitchell.darrow@russdarrow.com

June 15, 2025

I spoke with Rob and Brian over the phone concerning a call. They both were extremely nice and helpful. They set me up the next day and from over the phone to coming to the dealership, was great. Very pro More

by hope.hart0412
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob, Brian. I also received help from the operator, but did not get their name
Jun 15, 2025 -

Russ Darrow Nissan of West Bend responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Nissan of West Bend. We look forward to having you as one of our valued customers for many more years to come! Mitchell Darrow mitchell.darrow@russdarrow.com

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