Russ Darrow Nissan of Milwaukee

great experience. It was kind of nerve wracking buying a car everyone at the Russ Darrow dealership was knowledgeable and informed. They helped us to test drive and loo It was kind of nerve wracking buying a car everyone at the Russ Darrow dealership was knowledgeable and informed. They helped us to test drive and look at a variety of different vehicles. It really was a great experience. More

Ease of Deal! Excellent Vehicle, Ease of Deal, Sales and Finance Staff. All Questions answered Cordially and Fully. We were looking for a second car to get around Excellent Vehicle, Ease of Deal, Sales and Finance Staff. All Questions answered Cordially and Fully. We were looking for a second car to get around town, the beach and the golf course. Thanks to our salesperson We would use this dealership again and would recommend to family so.....Thank You ! More

Car that was sub par i bought a subpar car found out it had 2 bent rims bad tire,radio didnt work power antenna didnt work. I guess it was part my fault that I trusted i bought a subpar car found out it had 2 bent rims bad tire,radio didnt work power antenna didnt work. I guess it was part my fault that I trusted Russ Darrow to sell a car that was checked over!!! More

friendly and accommodating Overall I had a fantastic experience. The sales staff was very friendly and accommodating! The entire process was fast and professional. I would tell Overall I had a fantastic experience. The sales staff was very friendly and accommodating! The entire process was fast and professional. I would tell my friends and family to come to Russ Darrow! More

Thank you so much What a wonderful and fun experience we had they made the whole experience very relaxing and fun we fell in love with the snow white pearl color.Thank What a wonderful and fun experience we had they made the whole experience very relaxing and fun we fell in love with the snow white pearl color.Thank you so much for the great experience More

phenomena job! They did a phenomenal job communicating all of the features of my new car. Spent a great deal of time showing various vehicles and thoroughly answerin They did a phenomenal job communicating all of the features of my new car. Spent a great deal of time showing various vehicles and thoroughly answering all of our questions. they worked extremely hard to find us the best value More

Stay Away! I found a car online at this dealership priced at $13,999 plus they had a $2,100 minimum trade in deal, which I called twice and verified that that ap I found a car online at this dealership priced at $13,999 plus they had a $2,100 minimum trade in deal, which I called twice and verified that that applied to the car I was looking at before making the 2 hour drive. After we test drove the car the salesmen put the numbers down in front of us. The car was "discounted" to $16,999 and they would give me $1,000 for my trade. How does that work? We stuck to our guns and got the deal that we were looking for but what kind of business does that? Theft and murder numbers would sky rocket if every business ran like this!! And to top it all off the finance guy tried to see us a warranty that had higher monthly payments (for 5 years!!) than the loan payment! We paid $13,999 for the car and the warranty would have cost over $18,000!!! Had I read reviews on this dealership I would not have gone there and I will certainly not be returning. The salesmen gave me some of his cards and said if you know anyone looking...yeah those puppies went straight to the trash!! Alot of times when I leave a car dealership I have a good feeling and proud to be a customer of theirs. Here I just feel like we fought off all their BS to get the deal we came for. Stay away from this place if you can avoid it!! More

tire fraud Brought my vehicle for gas gauge repair which is covered under warranty. Long story short it was recommened I replace my 4 tires on my 2011 nissan rog Brought my vehicle for gas gauge repair which is covered under warranty. Long story short it was recommened I replace my 4 tires on my 2011 nissan rogue so I obliged. 3 months later I get a flat on the driver side rear and took to Firestone for replacement tire 1/2 a mole from where I got the flat for emergency repair.I told them I would like the tire repaired if possible since they are only 3 months old. I stood next to the gentleman as he took the flat tire off the rim as I wanted to be sure it could not be fixed. There was a slash in it at no fault to Russ Darrow and could not be repaired. The issue I have is that the tire had a patch inside the tire that was sold to me as New! My families safety was put in jeopardy assuming I had purchased "new" tires. I was told by Russ Darrow that they only sell new tires and that is about they had to say about issue. So I was left basically that I am a liar when I questioned how a patched "new" tire ended up on my vehicle. I will never take my vehicle there for servicing again let alone purchase a vehicle from them as I have lost trust in this dealership. More

Fraudulent advertising Purchased a 2005 Honda CR-V on Friday. Picked it up Saturday. Sunday noticed the driver's side door lock does not work with the keyless entry. Calle Purchased a 2005 Honda CR-V on Friday. Picked it up Saturday. Sunday noticed the driver's side door lock does not work with the keyless entry. Called Johnny Anderson, salesman who sold me the car, and he checked with "Dean" his used car sales manager, who told him "car was sold as is, can't authorize to have it looked at." EXTREMELY UNHAPPY AND THIS WOULD BE FRAUDULENT ADVERTISING. Car was/and still is on the website, listing "keyless remote entry." Perhaps it should have said "on 3 doors." I didn't try the remote entry while I was there, assuming since it was advertised as having the option, it was verified as working. Was told to "try tapping around the lock with a rubber mallet." Tried that, didn't fix it. I expect better service and someone to take ownership of the issue and have it fixed. Spoke to "Dean" used car sales manager who told me "we can buy the car back. We sold it at a very fair price." Asked to speak to his boss, Nick Saidai, who also indicated they could buy the car back. When I said it is fraudulent to advertise the keyless remote entry as an option since it doesn't work, he said "That is debatable." When asked what that means,he said "It does work - on 3 doors." Also indicated I should have checked the functioning of the remote entry. I said I don't want to return the car, I want the dealership to provide ethical service and fix the driver's side door. Nick indicated that would not happen. More

Awful Experience Purchased a used car on June 27 from this dealer (car for my 17 year old daughter whose car was totaled by a OWI driver who hit her) . The vehicle had Purchased a used car on June 27 from this dealer (car for my 17 year old daughter whose car was totaled by a OWI driver who hit her) . The vehicle had some front passenger damage that the dealer was to repair. Was told parts would be available on July 1, with repairs done on July 3 (the 4th was on a Friday); may drag into the following week due to the holiday. I stopped by on July 8th to see what was going on; was told by Sales manger that more parts were needed and we should have vehicle by the end of the week (July 11). He promised to keep us up to date, as we had not been informed of what was happening so far; I told him I understood that they may be having problems and simply asked to be kept informed of what was going on.I called on July 11 and talked with the service manager who informed us that the repairs were still 5 - 6 days away from being complete. Will update if I ever actually get the car we paid for (BTW, we paid cash for the car!) More