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Russ Darrow Mitsubishi - Service Center

Waukesha, WI

4.4
146 Reviews

146 Reviews of Russ Darrow Mitsubishi - Service Center

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September 06, 2021

The dealership is great but my recent visit I was not happy with. They didn’t wash my car. And they were supposed to use Synthetic oil and they did not More

by Lindawi1957
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Stollenwerk
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Sep 06, 2021 -

Russ Darrow Mitsubishi responded

Thank you for taking the time to leave us a review, your feedback is greatly appreciated.

September 01, 2021

The service is fast and friendly. Customer service is excellent. I am able to relax in customer lounge with wifi, while car is being serviced. More

by Blkrican
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marvin G Garrison
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Sep 03, 2021 -

Russ Darrow Mitsubishi responded

Thank you for your review! We are happy you had a great experience when you were at Russ Darrow Mitsubishi. We always want our customers to have a 5-star experience with us. Please visit us again soon

August 27, 2021

Attentive. Got in right on time. Vehicle serviced, in and out in about an hour. More

by Srwehner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Stollenwerk
Report | Print
Aug 28, 2021 -

Russ Darrow Mitsubishi responded

Thank you so much for leaving us this review! We are so happy to hear you have had a 5-star experience at Russ Darrow Mitsubishi.

August 23, 2021

Marvin is the best and the service crew are excellent. Highly recommend russ darrow service department. More

by M720ski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marvin G Garrison
Report | Print
Sep 03, 2021 -

Russ Darrow Mitsubishi responded

Thank you for your gracious review! We are happy our amazing Darrow Difference Maker Marvin could help you when you were at Russ Darrow Mitsubishi. We always want our customers to have a 5-star experience with us. Please visit us again soon

May 29, 2021

Had a really great experience from start to finish. Friendly & very helpful staff (esp Marvin), and will be coming back for future services. Thanks!!!! Anne More

by Anne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
ellisha donath, Jessica Zurn, Marvin G Garrison
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May 31, 2021 -

Russ Darrow Mitsubishi responded

Thank you for leaving this 5-star review, Anne! We are so happy to hear you had a great experience with the Russ Darrow Mitsubishi. Our customers are part of our ever growing Russ Darrow Group family, and we like to treat every customer like they are a family member. We hope to see you again soon!

May 07, 2021

Marvin is always super helpful and informative. I was able to schedule an appointment quickly. I’ve been bringing my car to this dealership for a couple of years and have only had good experiences. More

by andrezmr83
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marvin G Garrison
Report | Print
May 10, 2021 -

Russ Darrow Mitsubishi responded

Thank you so much for your gracious review. We at Russ Darrow Mitsubishi always strive to make all customers and friends comfortable when they work with us. We always put you first! Thanks for stopping in and we hope to see you again soon.

March 19, 2021

Work well done in time promised. Only concern was they now charge 3% if bill paid by credit card. Should have warned me in advance. More

by Mr. Outlander
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don, Marvin G Garrison
Report | Print
Mar 20, 2021 -

Russ Darrow Mitsubishi responded

Thank you for leaving this review! Our customers' opinions are very important to us, and we love hearing suggestions on how to better suit their needs. We appreciate your feedback and will use it to work to rectify this. Sorry you were not properly informed of the credit card fee. Our Darrow Difference Makers are still adjusting to our recent change, We are happy to hear it was a 5 star experience at Russ Darrow Mitsubishi. Thanks Again!!!

January 13, 2021

Mitsubishi is a very good dealership. They get you in and out quickly. The employees are very friendly. I would recommend Mitsubishi to anyone looking to buy a car. More

by sandrajr4@aol.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marvin G Garrison
Report | Print
December 17, 2020

Service is helpful, thorough and friendly. Was able to get appointment same day to fix my issue. They also have good covid precautions. Thank you. More

by Otto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marvin G Garrison
Report | Print
Dec 17, 2020 -

Russ Darrow Mitsubishi responded

Thank you so much for your gracious review. At Russ Darrow Mitsubishi we always strive to make all customers and friends comfortable when they work with us. We always put you first! Thanks for stopping in and we hope to see you again soon.

November 29, 2020

Staff in Service Department was excellent! Don was upfront and honest about problems and solutions for my vehicle repair. Will definitely return again. Don and Marvin were awesome! More

by russ.macrae
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don - Service Department , Marvin G Garrison
Report | Print
Nov 30, 2020 -

Russ Darrow Mitsubishi responded

Thank you for leaving this 5-star review, Russ ! We are so happy to hear you had a great experience with the Russ Darrow Mitsubishi . Our customers are part of our ever growing Russ Darrow Group family, and we like to treat every customer like they are a family member. We hope to see you again soon!

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