Russ Darrow Mitsubishi - Service Center

Never Use Again I had a question/concern regarding my vehicle's service and was met by a response from Bob Sterling, not only with a lack of care, desire or willingne I had a question/concern regarding my vehicle's service and was met by a response from Bob Sterling, not only with a lack of care, desire or willingness to address it prior to coming to a conclusion, but I was yelled at, insulted and in so many words told my concern had no merit. His response was unacceptable, unprofessional and of low standard. Because of him I canceled my repair and went to a different dealer. On the flip side, Marvin Garrison was a pleasure to work with. I felt he had a genuine concern for my experience. He kept me informed and did everything in his ability to help. He was very professional, understanding, respectful and should be considered a valued asset to the dealer. More

Repair paint bubble on 2014 Mirage. Thanks to Bill Hoff for granting the repair. Once OKed, Justin Rupp did what he said would be done. The car was repaired in the scheduled time. Whe Thanks to Bill Hoff for granting the repair. Once OKed, Justin Rupp did what he said would be done. The car was repaired in the scheduled time. When picked up Mr. Rupp explained what was done and when it could be washed and waxed. The car looks great.. I hope it lasts a long time. I would like to mention the pleasant professionalism of Tara. Mr. Rupp's receptionist was helpful and to the point when answering all questions. More

Good service Good as per usual; very friendly staff and reasonable pricing. No real downsides, and scheduling was easy to set up for a convenient time for me. Good as per usual; very friendly staff and reasonable pricing. No real downsides, and scheduling was easy to set up for a convenient time for me. More

Issue resolution. Came into the service center with 2 issues. The first was a possible problem with the battery that wasn't even 3 years old. They tested the battery Came into the service center with 2 issues. The first was a possible problem with the battery that wasn't even 3 years old. They tested the battery and charging system (several time) and it came back with the same result each time, that the battery was fine. The second issue was a problem with the brakes, and after examination, they found that one of the rotors had frozen up, there was a weak hose, and the rest of the brakes also needed work. They put together the best package that they could for this senior citizen, and I will be returning on 8/29 to have them repair the brakes. More

Great service. Very fast and convenient. Extremely polite and accommodating. They did an amazing job. They got me in with my inconvenient schedule very eas service. Very fast and convenient. Extremely polite and accommodating. They did an amazing job. They got me in with my inconvenient schedule very easily. More

Amazing experience! I've been coming back to this dealership every time my new car needs servicing. The service men are all very knowledgeable and helpful. I would highly I've been coming back to this dealership every time my new car needs servicing. The service men are all very knowledgeable and helpful. I would highly recommend anyone come here for work on their car. More

professional and courteous good communication from start to finish I have encouraged people to shop for new and used cars here. Also like they rent out cars if your car needs r good communication from start to finish I have encouraged people to shop for new and used cars here. Also like they rent out cars if your car needs repair More

Service experience The service team is always a pleasure to deal with as their communication during the process from start to finish is top notch. I'd highly recommend The service team is always a pleasure to deal with as their communication during the process from start to finish is top notch. I'd highly recommend them! More

Darrow Mitsubishi Had to take outlander in due to transmission problem. Ray was very easy to deal with and apologized for the delay. This was during July 4th week. Vehi Had to take outlander in due to transmission problem. Ray was very easy to deal with and apologized for the delay. This was during July 4th week. Vehicle was finished when promised. More

Fast and good services. Great and fast services. Service members are respectful. Explained thoroughly. I would recommend for services. Easy to make appointment. Good customer Great and fast services. Service members are respectful. Explained thoroughly. I would recommend for services. Easy to make appointment. Good customers lounge with beverages are good too. More