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Russ Darrow Mitsubishi - Service Center

Waukesha, WI

4.4
144 Reviews

144 Reviews of Russ Darrow Mitsubishi - Service Center

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February 09, 2025

Take forever to do a simple oil change. My appointment was not even in the system but I booked it over the phone with a rep. More

by AMIRAH.JOHNSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ashley Buckmaster
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2025 -

Russ Darrow Mitsubishi responded

Amirah, We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Josh Kiscellus josh.kiscellus@russdarrow.com

February 06, 2025

Friendly people,clean, was informed on what was going on with my car. Thank you stay kind More

by NICHOLE.WEIDNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Buckmaster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2025 -

Russ Darrow Mitsubishi responded

Thank you for your review, Nichole. We sincerely appreciate your business ad look forward to serving you again! Josh Kiscellus josh.kiscellus@russdarrow.com

February 04, 2025

My service advisor, Joakim Holm was incredible and very helpful. Explained the whole process to me and updated me during the work being performed. What Joakim communicated to me matched the end result an More

by bradley.snow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joakim Holm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2025 -

Russ Darrow Mitsubishi responded

Bradley, Thanks for sharing your thoughts about your experience with Russ Darrow Mitsubishi. Joakim and our team appreciate your business and hope to see you again soon! Josh Kiscellus josh.kiscellus@russdarrow.com

February 02, 2025

Great sevice, courteous staff. Too bad the coffee machine was out of order. Need my Java. More

by MELSWEEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carolyn Gouthro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dima Aslanov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2025 -

Russ Darrow Mitsubishi responded

Sorry for the inconvenience. The machines were replaced and working on getting new water lines installed.

January 31, 2025

Very slow service . Took over an hour and a half to get my oil changed. My truck sat outside the waiting room window for over 20 minutes. When I went in to check on it t More

by CHRISTOPHEROLSON60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dima Aslanov
4.0
This rating includes all reviews, with more weight given to recent reviews.
Joakim Holm
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2025 -

Russ Darrow Mitsubishi responded

We're sorry to hear about your experience, Christopher, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Josh Kiscellus josh.kiscellus@russdarrow.com

January 26, 2025

Pleasant, courteous service. I do wish they dried off the car after washing. That would be nice. More

by CONTRERASAISHA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joakim Holm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2025 -

Russ Darrow Mitsubishi responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Saisha, and we look forward to working with you again. Josh Kiscellus josh.kiscellus@russdarrow.com

January 26, 2025

The service departments offered Great customer service. Joakim specifically was very pleasant. I would recommend this location. More

by YAMILEXCALDERON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joakim Holm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2025 -

Russ Darrow Mitsubishi responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Josh Kiscellus josh.kiscellus@russdarrow.com

January 24, 2025

I gave 4 stars due to the fact I had a bad experience on a previous visit however I reached out to Justin and he rectified the experience and had patience and put me as a loyal customer first and then the More

by farrmonica7
Recommend Dealer
Yes
Employees Worked With
Justin Rupp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joakim Holm
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2025 -

Russ Darrow Mitsubishi responded

Thank you for taking the time to leave us a review. We'll be sure to share your feedback with our crew. Please don't hesitate to let us know if we can be of further assistance. Josh Kiscellus josh.kiscellus@russdarrow.com

January 23, 2025

Everyone was friendly and explained everything to me. I was greeted kindly, and once my service was done, everything was again explained to me what was done and what was not and what I will need done nex More

by pamkaebisch
Recommend Dealer
Yes
Employees Worked With
Joakim Holm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2025 -

Russ Darrow Mitsubishi responded

It has been a pleasure serving you, Pam. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Mitsubishi, we look forward to having you as a valued customer for many years. Josh Kiscellus josh.kiscellus@russdarrow.com

January 23, 2025

The guys were very attentive and friendly. nice waiting area with free beverages.prompt service More

by JOANN.GORDON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Hansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Karas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Mendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dima Aslanov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Mikolajczyk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2025 -

Russ Darrow Mitsubishi responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Mitsubishi. We look forward to having you as one of our valued customers for many more years to come! Josh Kiscellus josh.kiscellus@russdarrow.com