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Russ Darrow Mitsubishi - Service Center

Waukesha, WI

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110 Reviews

110 Reviews of Russ Darrow Mitsubishi - Service Center

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March 19, 2021

Work well done in time promised. Only concern was they now charge 3% if bill paid by credit card. Should have warned me in advance. More

by Mr. Outlander
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don, Marvin G Garrison
Mar 20, 2021 -

Russ Darrow Mitsubishi responded

Thank you for leaving this review! Our customers' opinions are very important to us, and we love hearing suggestions on how to better suit their needs. We appreciate your feedback and will use it to work to rectify this. Sorry you were not properly informed of the credit card fee. Our Darrow Difference Makers are still adjusting to our recent change, We are happy to hear it was a 5 star experience at Russ Darrow Mitsubishi. Thanks Again!!!

January 13, 2021

Mitsubishi is a very good dealership. They get you in and out quickly. The employees are very friendly. I would recommend Mitsubishi to anyone looking to buy a car. More

by sandrajr4@aol.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marvin G Garrison
December 17, 2020

Service is helpful, thorough and friendly. Was able to get appointment same day to fix my issue. They also have good covid precautions. Thank you. More

by Otto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marvin G Garrison
Dec 17, 2020 -

Russ Darrow Mitsubishi responded

Thank you so much for your gracious review. At Russ Darrow Mitsubishi we always strive to make all customers and friends comfortable when they work with us. We always put you first! Thanks for stopping in and we hope to see you again soon.

November 29, 2020

Staff in Service Department was excellent! Don was upfront and honest about problems and solutions for my vehicle repair. Will definitely return again. Don and Marvin were awesome! More

by russ.macrae
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don - Service Department , Marvin G Garrison
Nov 30, 2020 -

Russ Darrow Mitsubishi responded

Thank you for leaving this 5-star review, Russ ! We are so happy to hear you had a great experience with the Russ Darrow Mitsubishi . Our customers are part of our ever growing Russ Darrow Group family, and we like to treat every customer like they are a family member. We hope to see you again soon!

August 28, 2020

The service is excellent and the customer service is outstanding. The employees care about their customers and make sure you leave satisfied. I would recommend them to anyone looking for service or a ve More

by dmsantiago10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Gaspardo, Marvin G Garrison
August 01, 2020

I called all around Illinois to find someone to fix my car. I was in need of a EGR valve and this dealer was the only one who had it. They made sure that they kept the valve for me and set me up an appoin More

by RePoeSav
Recommend Dealer
Yes
Employees Worked With
Marvin G Garrison, Jason Polster
June 15, 2020

The service is excellent. They explain things well, give suggestions/recommendations but are not high pressure sales at all. They educate and allow you to make the decision. I will definitely go back. Very More

by Joy4
Recommend Dealer
Yes
Employees Worked With
Marvin G Garrison
April 14, 2020

Marvin in service is outstanding Always pleasant and Marvin in service is outstanding Always pleasant and very helpful Excellent dealership Apologized on the no coffee Dealership is fortunate to h More

by Kathy
Recommend Dealer
Yes
Employees Worked With
Marvin G Garrison
December 02, 2019

Marvin was a great help. He got me in and out quickly and I didn’t have an appointment!!! I’m very satisfied with my service More

by Neya
Recommend Dealer
Yes
Employees Worked With
Marvin G Garrison
November 14, 2019

Not Recommened Bought a used car from them in August for our son. We took it in for an oil change on 11/6/2019 and the engine seized up on 11/9/2019. After the expen More

by queencolleen74
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sean Sutton, Marvin G Garrison
Dec 03, 2019 -

Russ Darrow Mitsubishi responded

We strive to give all of our guests a great experience. Our goal being to exceed customer expectations. Sometimes issues arise that unfortunately we can not overcome. We use these situations as opportunities to get better and hopefully prevent them from happening again.