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Russ Darrow Mitsubishi - Service Center

Waukesha, WI

4.4
144 Reviews

144 Reviews of Russ Darrow Mitsubishi - Service Center

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March 05, 2025

Both talked about the car in detail Both helped in tire history and discussion Satisfaction achieved before I left More

by Foursenuf
Recommend Dealer
Yes
Employees Worked With
Two names forgotten
Mar 06, 2025 -

Russ Darrow Mitsubishi responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Mitsubishi. We look forward to having you as one of our valued customers for many more years to come! Josh Kiscellus josh.kiscellus@russdarrow.com

March 03, 2025

Great service and great team 👏 glad o coose russ darrow. The service was efficient. Thank you !!! 😊 More

by MELVINLUCKMAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dima Aslanov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Buckmaster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joakim Holm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2025 -

Russ Darrow Mitsubishi responded

Thank you, Melvin, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Josh Kiscellus josh.kiscellus@russdarrow.com

March 03, 2025

Horrible, the work there mechanic do is atrocious. I'd rather deal with a alley mechanic. More

by Prentiss Grafton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dima Aslanov
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joakim Holm
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2025 -

Russ Darrow Mitsubishi responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Josh Kiscellus josh.kiscellus@russdarrow.com

February 28, 2025

Great people, great service! No hassles! Always making sure car is ready for the road! More

by GCJR0318
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dima Aslanov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Buckmaster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joakim Holm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2025 -

Russ Darrow Mitsubishi responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Josh Kiscellus josh.kiscellus@russdarrow.com

February 24, 2025

Inform and straightforward response to the issues with my vehicle. I would definitely use would have no problem with using your service department again More

by FAJ48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dima Aslanov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2025 -

Russ Darrow Mitsubishi responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Josh Kiscellus josh.kiscellus@russdarrow.com

February 21, 2025

Amazing customer service as always. They do a great job making sure the vehicle is fixed right the first time More

by CHUEBNER0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Kiscellus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carolyn Gouthro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Rupp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dima Aslanov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Buckmaster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joakim Holm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob karas, Aaron Henderson, rigoberto Sanchez, dan Hansen, John Fischer
Feb 23, 2025 -

Russ Darrow Mitsubishi responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Mitsubishi! Josh Kiscellus josh.kiscellus@russdarrow.com

February 20, 2025

Aesthetically speaking, the car LOOKS fine and all damage caused in the accident are gone, but service wise, the car hasn’t felt/driven like how I would expect it to. I still hear something that I feel isn’t More

by Nah Bee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
The people who worked with me know who they are, nothing will change anyway.
Feb 20, 2025 -

Russ Darrow Mitsubishi responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide some more information, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Josh Kiscellus josh.kiscellus@russdarrow.com

February 20, 2025

Oil change and tire rotation was completed in a very timely manner. And all the workers were very polite More

by DAKOTA100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joakim Holm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2025 -

Russ Darrow Mitsubishi responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Mitsubishi. Josh Kiscellus josh.kiscellus@russdarrow.com

February 16, 2025

Did every thing to make the deal work. It wasn’t easy, but, they were dedicated to make it happen. More

by Jerry Smith Smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dima Aslanov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Hansen
Feb 16, 2025 -

Russ Darrow Mitsubishi responded

Thank you, Jerry, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Josh Kiscellus josh.kiscellus@russdarrow.com

February 11, 2025

It was clean and neat, the chairs were a bit itchy and I wish I got more water or offered it more More

by NATHANI3LGOT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Henderson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dima Aslanov
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Buckmaster
4.0
This rating includes all reviews, with more weight given to recent reviews.
Joakim Holm
4.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Pilarte
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2025 -

Russ Darrow Mitsubishi responded

Thank you for your feedback, Nathan. We appreciate your business and hope to see you again! Josh Kiscellus josh.kiscellus@russdarrow.com

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