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Russ Darrow Mitsubishi - Service Center

Waukesha, WI

4.5
165 Reviews

165 Reviews of Russ Darrow Mitsubishi - Service Center

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May 30, 2025

The service department is great! Very nice and efficient. Easy to schedule appointments. You can tell the service department really cares about their customers. More

by TINA.CROSS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joakim Holm
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2025 -

Russ Darrow Mitsubishi responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Josh Kiscellus josh.kiscellus@russdarrow.com

May 30, 2025

I came in not knowing what to expect, and had such a great experience! Low stress, and no judgment! I left with a beautiful 2023 Nissan rogue, that I love! Rob, the finance manager, and Dan, the sales r More

by MRONGHOLT12
Recommend Dealer
Yes
Employees Worked With
Daniel Hansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Karas
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2025 -

Russ Darrow Mitsubishi responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Josh Kiscellus josh.kiscellus@russdarrow.com

May 30, 2025

Very good service ! Thank you so much ! It was on time and everyone was very personable ! More

by mubadgers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dima Aslanov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Buckmaster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joakim Holm
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2025 -

Russ Darrow Mitsubishi responded

Thanks for sharing about your experience with Russ Darrow Mitsubishi. We appreciate your business and hope to see you again soon! Josh Kiscellus josh.kiscellus@russdarrow.com

May 27, 2025

The brake diagnostic was done very fast. The staff was friendly and informative. The price of the diagnostic was more than fair. Good communication. More

by NATIVEDAD80
Recommend Dealer
Yes
May 27, 2025 -

Russ Darrow Mitsubishi responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Josh Kiscellus josh.kiscellus@russdarrow.com

May 24, 2025

My car came back worse then it was when it was dropped off, upon receiving my vehicle the check engine light came on in less than 30 mins. The engine lost power and I almost got hit by a city bus. Worst e More

by Lakeisha Pollard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not listed
May 27, 2025 -

Russ Darrow Mitsubishi responded

Providing a positive experience is our top priority, and we're sorry that we failed here, Lakeisha. We'd love the opportunity to discuss this matter in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Josh Kiscellus josh.kiscellus@russdarrow.com

May 16, 2025

El servicio es de primera solo nesecita mejor sevicio al cliente en cuanto a programar citas More

by CRISTYAMADOR1209
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dima Aslanov
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2025 -

Russ Darrow Mitsubishi responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Josh Kiscellus josh.kiscellus@russdarrow.com

May 16, 2025

Efficient, friendly, honest, hard working and knowledgeable staff. My car was fixed in a timely manner and I had no issues! More

by johnbloedel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dima Aslanov
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2025 -

Russ Darrow Mitsubishi responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Josh Kiscellus josh.kiscellus@russdarrow.com

May 12, 2025

Pleasant, the saw me in a timely matter, they was able to figure out the problem More

by CANSLER53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dima Aslanov
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2025 -

Russ Darrow Mitsubishi responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Josh Kiscellus josh.kiscellus@russdarrow.com

May 02, 2025

Excellent service and extremely nice people. Loved the video with tech. He was wonderful! Just because I'm his mom didn't mean I'm biased! Very proud of him! More

by jenniem0211
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dima Aslanov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Buckmaster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joakim Holm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Martin
May 02, 2025 -

Russ Darrow Mitsubishi responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Mitsubishi. Josh Kiscellus josh.kiscellus@russdarrow.com

May 01, 2025

Everyone is very nice at this dealership. My service advisor was great and I didn’t have to wait longer than I was told. More

by alyssakerickson04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joakim Holm
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2025 -

Russ Darrow Mitsubishi responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Mitsubishi, we look forward to having you as a valued customer for many years to come! Josh Kiscellus josh.kiscellus@russdarrow.com

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