Russ Darrow Mitsubishi

Dealership cleared the dashboard sensors fraud If you buy a used car make sure to bring your own code reader before the sale is made. I recently bought a used 09 Ford Escape and the test drive went If you buy a used car make sure to bring your own code reader before the sale is made. I recently bought a used 09 Ford Escape and the test drive went fine. A few weeks after the purchase I took it in for the emissions test and it failed due to the sensors not being ready. This dealership cleared the dashboard and saved the codes so I wouldn't know during the test drive that the engine light was on and the vehicle needed expensive repairs estimated over $800. After the oil change the check engine light went on and 2 codes were revealed. My VVT solenoid and fuel inlet needed replacement. We called Russ Darrow and spoke to the used car manager and he said we should have spend 3 grand on their maintenance warranty package. They offered nothing to help us and told us we could bring it to them and they could fix it but at full price. Once the sale is made they don't care about the customer satisfaction they just want your money. They were very rude on the phone and constantly said they would call us back and never did. Basically they said it our our problem now not theirs. I am furious that they reset the dashboard so I bought a vehicle unknowing it had issues. The vehicle died after only having it for 4 weeks on my way to work one morning. I thought I was buying a reliable vehicle and had I known the check engine light was on I never would have purchased it. I wonder how many other vehicles they have sold and cleared the sensors so customers wouldn't know a check light was on. I will never go there again for anything as they are untrustworthy and will tamper with the vehicle just to make a sale. More

Willing to work within your set budget. The people we worked with were very nice along with being considerate of our wants and needs. They listened to everything we had to say. The people we worked with were very nice along with being considerate of our wants and needs. They listened to everything we had to say. More

happy Today I bought my first car from this Russ Darrow dealership. I felt very comfortable walking out of the dealer with the deal I got. I personally had Today I bought my first car from this Russ Darrow dealership. I felt very comfortable walking out of the dealer with the deal I got. I personally had a great practical experience and will continue to recommend Russ Darrow. They have a goal to make customers happy, and they are succeeding. More

right price We came into the Russ Darrow dealership looking to get our son a car. Their authentic concern for the customer shined through each and every step of t We came into the Russ Darrow dealership looking to get our son a car. Their authentic concern for the customer shined through each and every step of the buying process. It's nice to know there is a dealership out there who cares about their customers. The entire people assisted us get the right price and financing. More

happy The sales associates at Russ Darrow is very personable The sales administrator got us the rate and option plan we were searching for. I highly recomme The sales associates at Russ Darrow is very personable The sales administrator got us the rate and option plan we were searching for. I highly recommend the guys at Russ Darrow for your next vehicle. i personally was very happy and I was made to feel like I was part of the family More

BEWARE! BEWARE! BEWARE! BEWARE! BEWARE !when dealing with this establishment!!!!!! I recently purchased 2 cars from this location. Only to be bombarded with the biggest night BEWARE! BEWARE !when dealing with this establishment!!!!!! I recently purchased 2 cars from this location. Only to be bombarded with the biggest nightmare one could dream of. I have been in the automotive world along time and didn't realize established dealships still lived up to the professional car jippers name. Within 5 miles of test drives on both vehicles numerous issues were apparent they were promised to be handled before delivery.nothing was ever handled. They provided loaners of other cars on there lot only to be surprised with major issues with those. The problem is apparent and simple they buy low condition score cars don't properly safety them. Sell them to consumers with known issues if you do not buy a extended warranty you will be royally screwed. I purchased two cars made it less than 50 miles in both cars when between the two had 5000$ in service repairs thank god I had my warranty and only had $1300 out of pocket expenses that were not covered by warranty. In the meantime the dealer avoids the problem. Also buy a unlimited car wash package they say they put new brakes on but they should save the hassle. They use the cheapest brakes known to man which has the car black and covered in brake dust in less than a take of gas. Keep up the horrible business practices there are numerous nearby dealers that will run you out of business and I'm sure enterprise will enjoy the extra space when your dealership is empty! AGAIN BEWARE save yourself the nightmare and shop elsewhere!! More

fantastic The buying experience at Russ Darrow was pleasant and quick. Staff seems very knowledgeable and can help with any questions. Their fantastic service h The buying experience at Russ Darrow was pleasant and quick. Staff seems very knowledgeable and can help with any questions. Their fantastic service helped us get a wonderful car at the best possible price. When I am in the market for a new car they are my first choice. More

once you have problem they don't care i have bought 3 cars at Russ Darrow Mitsubishi Wuakesha in last year and half . First car no problems but second car all sorts of problems . 1ST after i have bought 3 cars at Russ Darrow Mitsubishi Wuakesha in last year and half . First car no problems but second car all sorts of problems . 1ST after driving off lots and buying car i never recieved a phone call from bank so i can make payment so i called bank and was told they had nothing so i call dealership and was told they didn't send in the loan in time and i will have to go back out to Russ darrow and resign thje paperwork . ( How does a dealership make that mistake ) 2nd I went to have a oil change done at Russ darrow Mitsubishi and after a week of driving the whole car was shaking and i drive to the next mechanic and was told who ever rotated the tires didn't tighten the nut .( glad i was driving side street or i wouldn't be writing this . ( was given a free oil change ) was looking for another car for my son and thought i would try again and so far ok but just recently i was wondering why i didn't get my emision notice in mail so i looked up licence plate at the DMV and nothing came up . i .called the dealership and was told they wouls work on it so i waited a week and called back and said they talked to them and it will be taken care of but i couldn't wait anymore so i called and took care of it myself i had to pay this years rennewal and last year the they should of paid we i took the car so i called them and was told someone will call me and of course nobody did . I was driving a car for a whole year and it the licence number was never registered . ( never heard from them again) after your drive off lot and you have problems that they cause they don't care. If you need a car go to a different dealship or go right down the street to Russ Darrow KIa at least there's a chance they will take better care of you More

helped us get a vehicle at a good price. I am very happy with my experience at this Russ Darrow Dealership. Everyone I delt with at this Russ Darrow Dealership was very friendly. Thanks yet a I am very happy with my experience at this Russ Darrow Dealership. Everyone I delt with at this Russ Darrow Dealership was very friendly. Thanks yet again to everyone for going the extra mile on a job well done. The staff at Russ Darrow was patient and knowledgeable, and helped us get a vehicle at a good price. More

great experience The personnel was quite welcoming and kind The sales staff took their time to go through things with us Russ Darrow exceeded all my expectation, It re The personnel was quite welcoming and kind The sales staff took their time to go through things with us Russ Darrow exceeded all my expectation, It really was a great experience. Wonderful, trustworthy and informed sales people More