Russ Darrow Mitsubishi

Great Service experience I have been doing business with Russ Darrow Mitsubishi for nearly 10 years. I have purchased 5 vehicles from the dealership. I have had a very positiv I have been doing business with Russ Darrow Mitsubishi for nearly 10 years. I have purchased 5 vehicles from the dealership. I have had a very positive Sales experience with each purchase. More importantly, it's the Service Department that continues to impress and solidifies my decision to make future purchases here. Mike and Marvin are fantastic, courteous, and helpful. I've witnessed some challenging situations with customers, which these two gents handled with professionalism. More

Great Service Easy to get appointments and very accommodating when rescheduling is needed or you need to bring in the car for some urgent maintenance. Mike especial Easy to get appointments and very accommodating when rescheduling is needed or you need to bring in the car for some urgent maintenance. Mike especially makes an effort to make sure that you are not made to wait needlessly. More

Salesman and Manager nice but car smelled and not clean The salesman was very nice, polite, and seemed knowledgeable. The manager was nice and detail oriented (paperwork) as well. However, the car I purchas The salesman was very nice, polite, and seemed knowledgeable. The manager was nice and detail oriented (paperwork) as well. However, the car I purchased was definitely not looked at with any attention to detail insofar as detailing or cleaning it up. The test drive didn't indicate any smell since the car was outside in the cold. However after the sale, when driving it away and turning the heat on, it stunk like cigarettes, even though I was told that the previous owner was not a smoker. Only 10 miles later after driving away, the tire air pressure warning light lit up. Did anyone in service take the time to check or inspect the simple things about the vehicle? Stopped to check the air pressure (which the salesman told me was supposedly checked by service department), and found that 2 tires were under inflated and showing over 10 psi under the tire manufacturer recommendation. The general cleanliness of the car inside was lacking. Found that someone had 'wiped' things down, but left a sticky film on everything. Hands even stuck to the steering wheel from whatever it was that was used to 'clean' things up. However, the car is so far (after 2 days), running well. Bottom line, their service dept (or whoever they have that's supposed to 'detail' the car) needs to pay closer attention to details, because the car was definitely not clean inside, and smells like someone has smoked inside the vehicle. Overall, I'm more impressed with the sales and manager staff, but whoever they have in charge of cleaning cars needs training. A customer should not worry about whether or not the car they just purchased and took a loan out for has been checked for proper tire inflation and if the care smells like smoke, or if there is a sticky residue on the inside of the car. This morning, my check engine light came on, and I haven't even had this vehicle for 30 days. I've called the dealership to request the form showing what inspections that they've performed on the vehicle, so that I can compare it with what is found when I take this vehicle to another dealership to be inspected. Really, I expected at least a minimum of someone checking fluid levels, air pressure, oil change, etc. I'm not sure if anyone even took the time to do that with this vehicle. I'll be back on this review again once I find out what else is going on. More

Great service, have never had a problem with them. I have never had them reschedule or delay me. They also do great work and make sure to wrote down all my concerns. Would recommend. I have never had them reschedule or delay me. They also do great work and make sure to wrote down all my concerns. Would recommend. More

Excellent! Excellent awesome the greatest experience I’ve ever had buying a car ,The guys were so courteous and professional, never once did I feel pressured or Excellent awesome the greatest experience I’ve ever had buying a car ,The guys were so courteous and professional, never once did I feel pressured or Never did I feel like the things the dealer were telling me were scripted.I personally appreciate the way the dealers took care of me and my wife. More

Stress free Friendly gentlemen helped me. It's was a busy night and the business manager came over to apologize for the length of time, that was great customer s Friendly gentlemen helped me. It's was a busy night and the business manager came over to apologize for the length of time, that was great customer service More

Great service! Easy to make an appointment online. Was checked in right at the time I got here. The service ve was fast and didn’t take long Easy to make an appointment online. Was checked in right at the time I got here. The service ve was fast and didn’t take long More

Service rated The service department at Russ Darrow Mitsibushi is one of the best in terms of customer service. The associates are always extremely friendly and kn The service department at Russ Darrow Mitsibushi is one of the best in terms of customer service. The associates are always extremely friendly and knowledgeable. More

Oil Change Great customer Service Always helpful On answering any questions Regarding service or concerns on your Mitsubishi Was a hr late helped me get in for a Great customer Service Always helpful On answering any questions Regarding service or concerns on your Mitsubishi Was a hr late helped me get in for a oil change thanks MIke Lupo More