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Russ Darrow Mitsubishi

Waukesha, WI

4.6
573 Reviews
Russ Darrow Mitsubishi in Waukesha, WI is your trusted destination for new Mitsubishi vehicles, quality used cars, and exceptional service. Our dealership offers a wide selection of Mitsubishi models, including the popular Outlander, Eclipse Cross, and Mirage, all backed by our commitment to customer satisfaction and transparent pricing. Whether you're shopping for a new car, securing financing, or needing expert Mitsubishi maintenance and repairs, our dedicated team is here to help. Visit Russ Darrow Mitsubishi today for a stress-free car-buying experience in Waukesha!
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W226S1700 WI-164

Waukesha, WI

53186

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Showing 573 reviews

June 25, 2025

I always have a good experience here. They are fast and friendly. I would recommend them to anyone. More

by buhllinda0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dima Aslanov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Buckmaster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joakim Holm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2025 -

Russ Darrow Mitsubishi responded

Thank you for choosing Russ Darrow Mitsubishi. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Josh Kiscellus josh.kiscellus@russdarrow.com

June 24, 2025

Very prompt and professional No It only took 45 minutes for all they did. That's fast ! More

by Tombphillips45
Recommend Dealer
Yes
Employees Worked With
Service Manager
Jun 24, 2025 -

Russ Darrow Mitsubishi responded

Thanks for sharing about your experience with Russ Darrow Mitsubishi. We appreciate your business and hope to see you again soon! Josh Kiscellus josh.kiscellus@russdarrow.com

June 24, 2025

I dont know how to properly thank Josh or Russ Darrow for the time and effort they put in to getting me a vehicle. Josh was great, patient, understanding, and down-to-earth. I felt comfortable and Josh hel More

by julierobbinsonmke
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Kiscellus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Mendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Washington-Boyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2025 -

Russ Darrow Mitsubishi responded

Thanks for sharing your thoughts about your experience with Russ Darrow Mitsubishi. We appreciate your business and hope to see you again soon! Josh Kiscellus josh.kiscellus@russdarrow.com

June 24, 2025

Took advantage of a woman buying a car for the first time. Added things in contract without explaining them. Took 4 1/2 hours to finalize did not get half the paperwork . More

by Unhappy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Robert Karas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Mendez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Washington-Boyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2025 -

Russ Darrow Mitsubishi responded

Good afternoon, I apologize for the less than perfect experience. Buying a car can be overwhelming, and i apologize the cadence left you feeling taken advantage of. We strive for everybody to have a complete understanding of the documents that you sign. Please stop in and Rob will go over the documents with you again, and we can make sure he gives you a copy of each document as he goes over it. If you still have trouble understanding i will sit in as well and see if i can clear anything up. If there are any mistakes or if you did not want a service contract for your vehicle, we can make sure you are refunded 100%. If you wanted to stop in please do anytime. If you wanted to schedule a specific time to have Rob's undivided attention, please call 262-506-3150

Jun 25, 2025 -

Unhappy responded

I would like to know your name so I can schedule a meeting. It is an hour drive each way.

Jun 25, 2025 -

Unhappy responded

Again no follow up. How can I make an appointment with you If zi do not know your name or title?

June 21, 2025

The service was awesome and fast! I received a video showing me how everything looked under the vehicle. Thank you for such great service! More

by dkh918
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dima Aslanov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Buckmaster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joakim Holm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2025 -

Russ Darrow Mitsubishi responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Josh Kiscellus josh.kiscellus@russdarrow.com

June 21, 2025

Sales team did a competent job but having issues getting a second key fob. We're not told there was only one key fob until the deal was done and we were picking up the car. Still trying to work through this More

by TENHAKEN
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Michael Pilarte
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nate Vazquez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2025 -

Russ Darrow Mitsubishi responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Josh Kiscellus josh.kiscellus@russdarrow.com

Jun 23, 2025 -

TENHAKEN responded

I will be visiting the Mitsubishi dealership in Waukesha on Tuesday 6/24 at 8:00am to have the service team attempt to program a second key fob. However we were told there are no guarantees it will work, and there would be a $120 charge whether successful or not. I would think a dealership as large and reputable as Russ Darrow would be able to accommodate this relatively small request. Our expectation is that a 1 year old car should have been sold with 2 working key fobs to start with. At a minimum we'd expect a fob we purchased could be programmed at no charge to us. My mobile number is 414-975-5298 and email is tenhaken@att.net. Thank you for your assistance in getting this resolved.

June 19, 2025

Awesome workers ,well professional, I feel welcome , good Communication skills. I will always come back .!! More

by MILLERASHLY17
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daniel Hansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rigo Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Dickerson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Pilarte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nate Vazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Zemanovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Washington-Boyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2025 -

Russ Darrow Mitsubishi responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. Josh Kiscellus josh.kiscellus@russdarrow.com

June 19, 2025

They are respectful of my car and me and take care of us in everyway More

by W4GRIFFIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dima Aslanov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Buckmaster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joakim Holm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2025 -

Russ Darrow Mitsubishi responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Josh Kiscellus josh.kiscellus@russdarrow.com

June 17, 2025

Great experience and great results! I’m happy! I appreciate all the help and support from Russ Darrow More

by Moseslewis1984
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joshua Washington-Boyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2025 -

Russ Darrow Mitsubishi responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Russ Darrow Mitsubishi! Josh Kiscellus josh.kiscellus@russdarrow.com

June 17, 2025

Excellent and caring They take their jobs seriously and promote a trusting relationship His name is Dilmurad not Dolmus More

by Foursenuf
Recommend Dealer
Yes
Employees Worked With
Dolmas
Jun 17, 2025 -

Russ Darrow Mitsubishi responded

Thanks for sharing about your experience with Russ Darrow Mitsubishi. We appreciate your business and hope to see you again soon! Josh Kiscellus josh.kiscellus@russdarrow.com

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