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Russ Darrow Metro Mazda - Service Center

Milwaukee, WI

4.3
310 Reviews

310 Reviews of Russ Darrow Metro Mazda - Service Center

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March 22, 2025

We were extremely disappointed with the length of time it took to fix the car and frustrated with the lack of responsiveness when we requested updates and estimated dates of completion More

by Lawrence_mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick Mudd
2.0
This rating includes all reviews, with more weight given to recent reviews.
Miguel Mazaba
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2025 -

Russ Darrow Metro Mazda responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Jalen Moore jalen.moore@russdarrow.com

March 22, 2025

Friendly staff with good technicians. Comfortable waiting area and I appreciate the amenities while waiting for the service to be completed. More

by floydbretzman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Carrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Miguel Mazaba
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dontell?, Kevin Cameron
Mar 25, 2025 -

Russ Darrow Metro Mazda responded

Thanks, Floy, for sharing about your experience with Russ Darrow Metro Mazda. We appreciate your business and hope to see you again soon! Jalen Moore jalen.moore@russdarrow.com

March 17, 2025

Janae Anthony & Gwen HELPED ME tremendously! ! At first I thought I wasn’t getting a car because of my credit score and how high my car note will be , but they made it happen for me ! Now I’m in More

by KEYANNACLAY71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Carrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jalen Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stanley Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Janea Anthony
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gwen Moore
Mar 18, 2025 -

Russ Darrow Metro Mazda responded

It's great to hear that Janea, Gwen, and our team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Congratulations on your Mazda truck! Thank you for choosing Russ Darrow Metro Mazda! Jalen Moore jalen.moore@russdarrow.com

March 14, 2025

I always have a great experience at Russ Darrow Mazda. Kirsten is fantastic, and I will continue to come back. More

by ADAM.LANDON.CASTILLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kirsten Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Mudd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2025 -

Russ Darrow Metro Mazda responded

Thank you, Adam, for sharing about your experience with Russ Darrow Metro Mazda. We appreciate your business and hope to see you again soon! Jalen Moore jalen.moore@russdarrow.com

March 14, 2025

Nice place with good customer service, Alejandro was amazing, really grateful for everything. Thank you More

by Mr. Archbold
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Carrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alejandro Noyola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2025 -

Russ Darrow Metro Mazda responded

Mr. Archbold, Thank you for your business and this review. We're happy to hear Alejandro and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Jalen Moore jalen.moore@russdarrow.com

March 14, 2025

Easy to schedule services, courteous staff and typically efficient length of time between arrival and completion! More

by PFSMITH137
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Carrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Noah Matson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Cameron
Mar 14, 2025 -

Russ Darrow Metro Mazda responded

Thank you for taking the time to share your thoughts on working with Bruce, and our team. We're glad to hear we delivered such a great experience! Jalen Moore jalen.moore@russdarrow.com

March 14, 2025

Great service! Thank you for your service and attention it was a fast and painless experience More

by Cheryl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Mudd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2025 -

Russ Darrow Metro Mazda responded

Cheryl, Thank you for taking the time to share your thoughts on working with Nick and our service team. We're glad to hear we delivered such a great experience! Jalen Moore jalen.moore@russdarrow.com

March 14, 2025

Bruce made sure I had the tires I needed before I came in. I appreciated him going the extra mile. More

by JONATHAN.S.ELLISON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Carrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2025 -

Russ Darrow Metro Mazda responded

We are very happy to have provided you with such a positive experience, Jonathan! We sincerely value your business and look forward to your next visit. Jalen Moore jalen.moore@russdarrow.com

March 14, 2025

It's a great day waiting on them to service ur car and great customer service but my quote on my tires 🙃 is just a bit much 👌 More

by mortnorb
Recommend Dealer
Yes
Employees Worked With
Very nice
Mar 16, 2025 -

Russ Darrow Metro Mazda responded

Thank you for taking the time to share your review. Please don't hesitate to reach out if we can be of any further assistance. We appreciate your business and hope to see you again! Jalen Moore jalen.moore@russdarrow.com

March 10, 2025

Bruce was great and so was the parts person who replaced the battery in my key fab and the person who took my payment. I had an oil change. I received the form with all the boxes checked. I checked and t More

by kellmane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Carrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2025 -

Russ Darrow Metro Mazda responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Jalen Moore jalen.moore@russdarrow.com

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