Russ Darrow Metro Mazda - Service Center

Winterize Miata today Pleasant respectful service today. Schedule me rather last minute. Wonderful experience. Oil change, tire rotation and 27 point inspection. Timing app Pleasant respectful service today. Schedule me rather last minute. Wonderful experience. Oil change, tire rotation and 27 point inspection. Timing approx an hour. Talked lease with Eugene while I waited. More

Very kind; they listen to you! I drive out of my way to go to this dealership, because I find the staff to be very kind and listen to and address your concerns. Can't say the same I drive out of my way to go to this dealership, because I find the staff to be very kind and listen to and address your concerns. Can't say the same for other Mazda dealerships! More

Dealer will take advantage at every turn! Turbo engine replaced (not under warranty, because one oil change was done by an unauthorized, but reputable, automotive place. Tried to charge an ext Turbo engine replaced (not under warranty, because one oil change was done by an unauthorized, but reputable, automotive place. Tried to charge an extra $1000 after signing work contract because the tech couldn't accomplish the task the way he thought he could origionally. Then the car sat for 1 week and when I called to follow up found no one had started work yet. Dealer backed down on the extra charge eventually and replaced at origional price. Less then a year later... the turbo went. Said to have been a defect. Replaced under warranty at that time. Spoke to two other automotive places who told me to watch out! This is how alot of people get taken advantage of and if its done incorrectly you could get metal shavings in the engine. Less then a year again and the second turbo is having an issue in the time frame of one oil change. Dealership had the car 2 weeks and said they'd only replace it again if I put in a new dealer engine! It was the result of "sludge in the engine". Interestingly enough, the paper work says they found metal shavings... that was never brought up over the phone! How did those get there I wonder. Dealer offered a new car at employee pricing. Instead how about honesty and accountability? Will not purchase from an Russ Darrow dealership. Next stop... call attorney back then Russ Darrow corporate. More

oil change In and out in less than 30 minutes without an appointment. Car was washed as well. Terry Matthews did a good job. Always a good experience. In and out in less than 30 minutes without an appointment. Car was washed as well. Terry Matthews did a good job. Always a good experience. More

I have, now, been part of the MKE FIAT famiglia for 1 1/2 years. In my first year, I only added very small personal touches to my 'cento. I finally feel comfortable with more bold customizations… and they ar years. In my first year, I only added very small personal touches to my 'cento. I finally feel comfortable with more bold customizations… and they are in full swing. Fortunately, for me, the service department at Bergstrom FIAT is always up to the challenge presented to them. Kyle has added; fog lights, hatch pull strap upgrade, shifter & boot, bonnet spear, mirror caps (with Kelsey) and the mother of all Pop modifications -- so far as I'm concerned -- the chrome bumperettes. Kyle has made certain every customization appears factory quality. The service department has helped me complete my personal mission of adding shiny bits not available (in North America) as factory upgrades. My car, now, looks as I've always envisioned it and I owe to the fine folks at FIAT MKE. The icing on the cake is these folks see fit to walk/talk you through their progress & Brandon ensures you're happy prior to driving away. I really don't know how they do it with such a small team. I'm glad to have them. Thanks to all! More

I recently visited Bergstrom FIAT of Milwaukee for a warranty replacement. The part is called a Jounce Bumper. Driving my little mouse in the city of Milwaukee this Winter and Spring has been tough. warranty replacement. The part is called a Jounce Bumper. Driving my little mouse in the city of Milwaukee this Winter and Spring has been tough. The roads are horrible. I started to hear a 'clunk' noise when I drove over especially large bumps and potholes. Although this noise did not always occur, it was rather troubling. I spoke to Brandon @ Bergtsrom FIAT about it. He acknowledged some brand rumbling concerning the 'clunk', explained what FIAT discovered was causing the sound and informed me there may very well be an upcoming easy fix. The moment the part/s arrived Brandon contacted me via email. I spoke to the maintenance manager, Jim, and he set me up with a service appointment. When I took my 500 in Jim explained the part, the work to be done and assured me he saw no reason to doubt the part works. In addition, Jim asked me whether there was anything else I wanted them to look into. Any and all concerns were welcome, as opposed to being brushed off. I must say, this is an area in which FIAT of MKE truly shines. The folks there always make an effort to help the owner feel at ease and comfortable. Amazing. Great news -- The parts worked like a charm! When I arrived to pick up my little mouse I found Brandon detailing my Cinquecento. I don't mean he was wiping dust off my vehicle. He was giving it a quick detail. This can't be normal. In addition, this week I took my 'cento in for a regular service (oil change & inspection). After the service, Kyle washed my 500. It was raining that day, so Jim invited me to feel free to come in on the next sunny day for a proper wash. Wow! After nearly a year (purchased May 2012), I am still treated like an old friend... famiglia @ Bergstrom FIAT. I think it's worth noting I don't own a 500T Sport, a 500 Abarth or the soon-to-be-released 500L. I own a 500 Pop, which is the base 500 trim. So, this is simply a case of an outstanding team doing a brilliant job. I highly recommend Bergstrom FIAT of Milwaukee sales & service department. More

I took my 'cento in for some aesthetic changes (Sport/Lounge shifter knob & boot) this week. I could not be happier with the product, price & service. Jim, despite being home sick, checked on prod (Sport/Lounge shifter knob & boot) this week. I could not be happier with the product, price & service. Jim, despite being home sick, checked on product prices and forwarded his findings to Kyle. Kyle contacted me and let me know exactly what the parts & installation would cost. In short, The FIAT OEM parts & installation cost me less than an after market shifter knob alone. Not only that, the service provided by Kyle - as it's been with Mike before - was topnotch AND took less time than estimated. I will normally rate a sale or service one rung beneath perfection, because I'm always looking for more-and-more-and more after that. But I can no longer rate the service @ FIAT of MKE any less than 100% satisfied. I highly recommend this service department to all 500 owners. They are the icing on the cake that is the FIAT of MKE sales department. These people understand the fact fine servitude = customer loyalty. More

Kyle is a young man who is mature beyond his years. He is the exact type of employee I would like all of mine to be. Although Bergstroms no longer carries Smart Cars, because of Kyle's knowledge, skill, pati the exact type of employee I would like all of mine to be. Although Bergstroms no longer carries Smart Cars, because of Kyle's knowledge, skill, patience, sincerity and communication, I trust no one more to work on my car. Bergstrom's is lucky to have him. More