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Russ Darrow Metro Mazda - Service Center

Milwaukee, WI

4.3
319 Reviews

319 Reviews of Russ Darrow Metro Mazda - Service Center

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January 12, 2025

As usual, Bruce was very helpful. I am lookkng forward to have him as my service advisor for many more years. Good job !!! More

by ALLEN_FEDERICO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Carrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2025 -

Russ Darrow Metro Mazda responded

Allen, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Bruce and our team, and we look forward to working with you again. Jalen Moore jalen.moore@russdarrow.com

August 17, 2024

Don’t walk…RUN away from this place Tried to get a simple oil change a couple years ago and had a tail light that wasn’t working. Immediately told I needed a new bulb but they didn’t have it in stock. More

by Igor S
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick
Aug 26, 2024 -

Russ Darrow Metro Mazda responded

Hello, Ensuring customer satisfaction is our utmost priority. I would appreciate the chance to discuss your recent oil change experience with our Service Department, particularly regarding the service indicator that stayed on. Please email me your preferred contact details at your earliest convenience. We greatly value your time, understanding, and cooperation. Sincerely, Jalen Moore Russ Darrow Metro Mazda jalen.moore@russdarrow.com

May 31, 2024

Bruce in service is a great guy to work with, his boss on the other hand HORRIBLE! My car was there for damage that they caused and while it was there someone opened a door into my car and left a big dent in More

by Johnzcat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bruce Carrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zoey
April 11, 2022

Rebecca in the service department was extremely helpful in answering my questions. The service team is great at Russ Darrow Mazda Milwaukee. More

by mvag0512
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rebecca
March 15, 2022

Great service quick and great service people friendly staff always very efficient and looking for any problems with vehicle More

by Cjbjackson51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bruce Carrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 15, 2022

Very nice location staff is always professional, friendly, and knowledgeable. The location is clean and a warm welcoming environment. More

by jonesrachel98
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennie
March 15, 2022

Went in for an oil change. When I picked up the car, the glove compartment was laying face down on the dirty passenger floor mat. They obviously took it out to check the air More

by MMar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bruce Carrick
4.0
This rating includes all reviews, with more weight given to recent reviews.
March 10, 2022

My CX5 and MX5 are in superior condition thanks to ALL STAFF at Russ Darrow Mazda of Milwaukee. Everyone knows me by my name and are more than polite when I take my cars in for regular maintenance servi More

by argentina.burrus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bruce Carrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Warren Hayden, Don Thurber, Veronica Velez
March 03, 2022

The service department did a great job. They were very friendly, helpful and professional. They got me in and out very quickly and I would recommend to all. More

by Steve Itsines
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bruce Carrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rebecca and Nick
February 11, 2022

I worked with Rebecca and she is a very nice young lady. A real keeper. The only thing I didn’t like was the surcharge for using my credit card. Would have been nice if I was reminded about that when I made More

by Pete
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rebecca
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