Russ Darrow Metro Mazda - Service Center

Quick and efficient Dropped off my car for an oil change and tire rotation and was not harassed to get an air filter like every other oil change place. I appreciate that. Dropped off my car for an oil change and tire rotation and was not harassed to get an air filter like every other oil change place. I appreciate that. More

Scheduled maintenance Made an appointment for my recently purchased used car. Making the service appointment was easy and accommodateing. The department was ready for me at Made an appointment for my recently purchased used car. Making the service appointment was easy and accommodateing. The department was ready for me at the scheduled time and they finished the car at the time promised. Waiting area was well kept. More

Quickest Oil Change ever🤩 Appt 2pm, greeted, directed to waiting area, offered coffee & snacks while I wait. Car was completed oil change & car wash in 30 minutes. Very courteo Appt 2pm, greeted, directed to waiting area, offered coffee & snacks while I wait. Car was completed oil change & car wash in 30 minutes. Very courteous & professional! More

Great I give it a thumbs up! The service was great, quality of work was excellent and everyone was very friendly. I'm satisfied with my experience. Zoom zoo I give it a thumbs up! The service was great, quality of work was excellent and everyone was very friendly. I'm satisfied with my experience. Zoom zoom! More

Customer friendly I have been getting great service here for my Mazda 3 and my wife's CX-5. The service guys are competent and prices are fair. They go over the top, I have been getting great service here for my Mazda 3 and my wife's CX-5. The service guys are competent and prices are fair. They go over the top, spending time to help us with the navigation system, explaining their findings, no pressure to do extra service items and they are friendly and polite! Once, we had hit something in the road, denting the rim and they were able to fix it instead of selling us a new, expensive wheel. They have service deals all the time (I get their e-mails) and they will wash the car for free. Last time in, I had them patch a tire, it cost me $20 - I got the car wash and several cups of coffee, so I think I got a great deal! More

Great car dealership Had an overall great customer service experience with Russ Darrow, the sales rep was very helpful and guided me to find the vehicle I wanted with the Had an overall great customer service experience with Russ Darrow, the sales rep was very helpful and guided me to find the vehicle I wanted with the best packages and deals. More

Oil change from xxxx!!!!!!!!!!!!! Keith, or whatever the Service Manger name is, overcharged me for an oil change and misdiagnosed a grinding noise as needing a $900 brake job. I knew Keith, or whatever the Service Manger name is, overcharged me for an oil change and misdiagnosed a grinding noise as needing a $900 brake job. I knew this was false as I changed my brakes a year ago; however, I picked up my car and a new pulsating noise was occurring. Keith stated the pulsating noise was there when he drove the car in the Service garage but he never mentioned this to me nor added it to the work order.....which i knew was false. This was huge mess and I would avoid this place in the future. More

Courteous and efficient service Good courteous service with good communication. The dealership provided a courtesy shuttle to and from work. They did a thorough job inspecting everyt Good courteous service with good communication. The dealership provided a courtesy shuttle to and from work. They did a thorough job inspecting everything and making recommendations. Overall a great experience and I will return. More

Service Oil change. Tire rotation. Work was done, but estimate of time way off. Told me 45 minutes, took an hour and half. No explanation or apology. Seemed i Oil change. Tire rotation. Work was done, but estimate of time way off. Told me 45 minutes, took an hour and half. No explanation or apology. Seemed in a hurry to get me to leave More

Car Detailing. Quick appt. Came in a day early by accident, but they worked on it anyway. Sent me a $25 off coupon. Work wS excellent. Inside & outside body, tires & Quick appt. Came in a day early by accident, but they worked on it anyway. Sent me a $25 off coupon. Work wS excellent. Inside & outside body, tires & wheels, trunk, engine and all nooks & crannies attended to. Thought they missed rR spots on front if car, but they were actually chips from road. One if best details I've had Iver tgr More