Russ Darrow Metro Mazda - Service Center

I really like how I was kept in the loop of all the work that was being done. Sending me videos really made the difference… that was being done. Sending me videos really made the difference… More

Great service all around. No complaints. Everything was explained. Would recommend to others. 10/10. No complaints. Everything was explained. Would recommend to others. 10/10. More

Russ Darrow has been my favorite dealer for many years great staff friendly Bruce is great 👍 great staff friendly Bruce is great 👍 More

Overall the dealership is great, however you had one bad apple(employee) that stole my personal property from my vehicle while it was getting washed on 4/11/2025. Based on the customer relationships I have apple(employee) that stole my personal property from my vehicle while it was getting washed on 4/11/2025. Based on the customer relationships I have built as a result of this incident I chose to stay with this dealership. Quinton was AWESOME!!! Thank you for all that you did and the trust you built with me. More

I have always received great service at this dealership and prices are fair. Great job! and prices are fair. Great job! More

I for one surely appreciated the dealership for taking care of my automobile needs a the last minute due to my not having an appointment. I drove in and I was given a chance to be taken care of. Thank on care of my automobile needs a the last minute due to my not having an appointment. I drove in and I was given a chance to be taken care of. Thank on top of a car wash.. More

She had my car less than 12 hours and she want to charge me $200 for diagnostics for a vehicle that had bumper-to-bumper warranty. She was awful. My car never got diagnosed and they held it for a week and n me $200 for diagnostics for a vehicle that had bumper-to-bumper warranty. She was awful. My car never got diagnosed and they held it for a week and nobody called me back. More

Serive appointment was supposed to take 1 hour, 1 hour 30 minutes at most. Ended up taking over 2 hours. Only got 1 update during the course of service. minutes at most. Ended up taking over 2 hours. Only got 1 update during the course of service. More

The staff was friendly, fast, and professional. The waiting area was clean and comfortable, and the whole process was quick but thorough. Highly recommend if you want honest, efficient service that The waiting area was clean and comfortable, and the whole process was quick but thorough. Highly recommend if you want honest, efficient service that leaves you feeling confident in your car! More