Russ Darrow Chrysler Dodge Jeep Milwaukee - Service Center

Came in for a oil change tire rotation $82 outrageous call my local garage where I go they wanted $37 guess where I’m going next . We have bought all our vehicles from Russ Darrow and they xxxx you with call my local garage where I go they wanted $37 guess where I’m going next . We have bought all our vehicles from Russ Darrow and they xxxx you with the cost of an oil change!! Will be rethinking our next vehicle purchase. More

Service tech was very helpful and knowledgeable. Took care of what needed to be done to my 2016 Ram. Cost is always a factor and labor is extremely high but excellent work. Waiting accommodations we’re care of what needed to be done to my 2016 Ram. Cost is always a factor and labor is extremely high but excellent work. Waiting accommodations we’re comfortable and appropriate More

Dan Porth was excellent from the minute I pulled into the Service garage. First time I had been to the new Russ Darrow Jeep facility. It is fabulous - made waiting for my car (even in the midst of COVID) a Service garage. First time I had been to the new Russ Darrow Jeep facility. It is fabulous - made waiting for my car (even in the midst of COVID) a breeze with great seating and wifi for me to do my work. More

I was very pleased with my service! They were friendly and professional. To bad the COVID-19 has caused them to not display coffee. Their coffee is really good. and professional. To bad the COVID-19 has caused them to not display coffee. Their coffee is really good. More

Good service and good communication with me. Disappointed the cashier was not masked although there were signs up everyone needed to be or they would provide one for you the cashier was not masked although there were signs up everyone needed to be or they would provide one for you More

All was done on time and satisfied with work. They fit me in to my schedule which was a huge benefit. Excellent service and work me in to my schedule which was a huge benefit. Excellent service and work More

Nice dealership and I was greeted quickly by the service writer. The service writer was not able to provide the correct service for my vehicle. And they didn’t make effort to schedule me for my recall by th writer. The service writer was not able to provide the correct service for my vehicle. And they didn’t make effort to schedule me for my recall by the manufacturer. More

The check-in process was simple, the wait was reasonable and the price was less than I expected. This was my first time going to the dealership since I bought my vehicle and I was pleasantly surprised. and the price was less than I expected. This was my first time going to the dealership since I bought my vehicle and I was pleasantly surprised. More

I love Russ Darrow, it's clean, fast and reliable. I would recommend this dealer to all my family & Associates. I will always come back would recommend this dealer to all my family & Associates. I will always come back More

Purchased a Jeep from you guys about a year ago. Called ahead a few days ago to ask if I could make an appointment to bring my car in for service as I will be driving over a thousand miles to Colorado in a ahead a few days ago to ask if I could make an appointment to bring my car in for service as I will be driving over a thousand miles to Colorado in a couple of days. Was told specifically that you do not take appointments. Today, I called again to make sure I could bring my car in and that they would have availability. This time, I was told that I need an appointment, and then the lady I was speaking to then clarified that I don’t need an appointment and that service center was open until 6. I got there at around 3:30pm, asking for an oil change and for someone to check out the error message on my car that states, “ Service passive entry vehicle will not shut off or restart” along with a key symbol warning light appearing. Jeff Best was the service advisor who greeted me and told me he would check it out or have someone else check it out. Great. I went and waited and when I was told it was finished, I paid for the service and went out to my car only to see the same error message and warning light show up. I came back in and asked about it. Was told Jeff had already left for the day and that I would need to make an appointment for someone to check it out despite being told that that would be done today and that I didn’t need an appointment. I’m not sure the name of the guy I spoke to, but clearly he had zero desire to help me at this point, so I went and asked someone I thought to be a service technician. She told me I could try to get a new battery put in my remote. I went inside to do that. Went back out to my car to check to see if that was the issue, and the warning light continued to show up so I went back inside and told them. Was essentially told that’s too bad, you still need to pay for the battery even though that wasn’t the issue and clearly no one had any desire to actually help me figure out what the issue was. The laziness and lack of accountability along with the way I was spoken to when I just wanted someone to do what I was told would be done was incredibly disappointing given the fact that I purchased a Jeep from you guys just a year ago. Regardless of whether or not I was supposed to make an appointment for an error message to be checked out as there appears to be some confusion amongst your staff of what your policy actually is, I was told something was going to be checked out and there was zero follow up or accountability, and furthermore I was made to feel like simple follow through was a ridiculous thing to ask for. I was told I would just have to call back tomorrow to make an appointment even though I double checked beforehand to make sure I didn’t need one because today is the only day I am free before leaving. What a horrible experience. I will not be giving you guys any of my money in the future. More