Russ Darrow Chrysler Dodge Jeep Milwaukee - Service Center

Techs cannot even loosen & tighten lug nuts properly My mother went there to have her lug nuts loosened and tightened on her jeep as they were over torqued. They charged her around 6 hours of labor that My mother went there to have her lug nuts loosened and tightened on her jeep as they were over torqued. They charged her around 6 hours of labor that costed $400 (for lugnuts... note: we already had tried going to other dealers and no one could take us), so whatever we went with it. The clueless tech that worked on our Jeep over-torqued it again! After calling there they claimed they couldn't take us to fix their idiotic issue because they were "too busy", so we went to Russ Darrow Nissan and they fixed the lug nuts for us this time for free in about 10-20 minutes. So, we went back to this dealership to receive a refund and they claimed they made no mistakes because their senior tech was working on our vehicle. They called Nissan and Nissan told them they indeed did over torque our lug nuts and that they made a mistake. They had the audacity to tell us we would not receive a refund or any money back. My mother has tried calling the manager who has been avoiding her for a while now. I do not recommend this dealership to anyone unless you want your engine blown by idiotic techs who cannot even loosen and tighten lug nuts. All they had to do was refund us SOME money back, they wont even do that, and their salesmen are complete jerks and just flat out not helping her and giving a snobby attitude. We want our money back now. More

Long story short, I had my Charger looked at by "Wayne" the service adviser. After driving the car for less than a half a block I noticed that it had the same problem i brought it in for. When I asked them the service adviser. After driving the car for less than a half a block I noticed that it had the same problem i brought it in for. When I asked them to take it back and look at it because it was still messed up they refused to even look at it saying they did all they could do. They charged me $400 for work they said they did and after taking it to another Dodge dealership it turns out they performed no work on the car. I'll be contacting the BBB. More