Russ Darrow Chrysler Dodge Jeep Milwaukee - Service Center

worse after repair took car into shop as my “regular” mechanic indicated need to go to a specific dealership that could handle a jeep Mechanical issue and told us that took car into shop as my “regular” mechanic indicated need to go to a specific dealership that could handle a jeep Mechanical issue and told us that he thought it had to do with the PCM/computer/throttlebody. The car has an interlock device which created problems for the team working on the car although we made every effort to make the owner of the car available to come down and start when needed. dealt with John who I thought was the service manager, Who reported that Brian was making the repairs. They kept the car for several days and at one point purchase a used throttlebody to replace the current throttlebody something he never discussed with me as I would have purchased a new one for $100 more. I was never given an estimate but was called when the first used throttlebody didn’t work and second throttlebody was purchased and again wasn’t offered to purchase a new throttlebody. Long story short on the fifth or sixth day they said they did everything they could and they were limited because of the interlock so we pick the car up paid over 1300 almost $1400 and the car shook violently after driving for approximately 5 miles and then stalled and needed to be towed. still need to have it repaired and am completely out the money that I paid them. The car is definitely in worse shape now than it was when we first took it in! More

Poor customer service! This place doesn’t stand behind their warranties or their customers. They expect you to pay for a rental car even when your vehicle is still under war This place doesn’t stand behind their warranties or their customers. They expect you to pay for a rental car even when your vehicle is still under warranty. I’ve been waiting for over a week for a response. Worst customer service ever! More

Courteous service department I brought my dodge truck in for a recall repair. my expectation was to make an appointment since it was almost closing time for the mechanics. To my s I brought my dodge truck in for a recall repair. my expectation was to make an appointment since it was almost closing time for the mechanics. To my surprise the service department took me in right away and gave me a ride home. The repair was promptly completed by morning. They even picked me up from home to get my truck. The service people were courteous and polite, doing whatever they could to make my experience a positive one. I am very pleased with my experience at Russ Darrow Chrysler on 76th st. and recommend them to anyone in need of service work. More

Oil change Called yesterday and had options over three days for appointment. Got in on time today and received an oil change, wash and.had a new phone synced. T Called yesterday and had options over three days for appointment. Got in on time today and received an oil change, wash and.had a new phone synced. Thank you Russ Darrow More

Excellent in all ways Very pleased with my service visit. Rob was an outstanding communicator and followed through on each and every item discussed. Don't know how I could Very pleased with my service visit. Rob was an outstanding communicator and followed through on each and every item discussed. Don't know how I could be more pleased unless they would have done the service work without charging for it. More

Awesome The service i receive was great Romaro was great to work with he informed me of everything i requested to know. And Justin was very helpful he made su The service i receive was great Romaro was great to work with he informed me of everything i requested to know. And Justin was very helpful he made sure i took care of everything that needed to be taken cate of. More

Oil change Brought my Jeep in for a scheduled oil change and tire rotation. Always have had great service at this dealership. Will recommend to everyone I know. Brought my Jeep in for a scheduled oil change and tire rotation. Always have had great service at this dealership. Will recommend to everyone I know. More

Rapid service Just relocated to Milwaukee. Found Russ Darrow because this dealer is the closest to my apartment. Been there for my regular maintenance twice already Just relocated to Milwaukee. Found Russ Darrow because this dealer is the closest to my apartment. Been there for my regular maintenance twice already, really like their fast service lane, saved me a lot of time, also the service quality is really good! More

Great Customer Service I would highly recommend going to see Rob Martin if you need to have your vehicle serviced. He is very friendly and knowledgeable and will get the jo I would highly recommend going to see Rob Martin if you need to have your vehicle serviced. He is very friendly and knowledgeable and will get the job done. More

Safety Recall Rob took care of the safety recall on my truck faster then I expected! Nice job Russ Darrow Service Dept!!! Thanks for getting me back to work fast 😃 Rob took care of the safety recall on my truck faster then I expected! Nice job Russ Darrow Service Dept!!! Thanks for getting me back to work fast 😃 More