Russ Darrow Chrysler Dodge Jeep Milwaukee - Service Center

2015 Dodge Challenger Brought my car in for a rubbing sound in the rear differential. Tech could hear it and said it wasn't normal. 6 hrs later they found it low on fluid a Brought my car in for a rubbing sound in the rear differential. Tech could hear it and said it wasn't normal. 6 hrs later they found it low on fluid and it needed more friction modifier. Said it wasn't covered under warranty and put it back together. Worst service experience I've ever had. More

Prompt courteous service dept I utilized Russ Darrow Jeep service dept for maintenance since I bought my 2015 Wrangler. I have been able to promptly make appointments that suit my I utilized Russ Darrow Jeep service dept for maintenance since I bought my 2015 Wrangler. I have been able to promptly make appointments that suit my schedule. Staff is friendly, wait is minimal. More

Great Good fast and honest work very good communication would definitely come back for more work when it comes to my vehicle I was more than pleased Good fast and honest work very good communication would definitely come back for more work when it comes to my vehicle I was more than pleased More

Wonderful , everything that needed to be done was addressed and taken care of in a timely matter.would definitely suggest people to come to you. , everything that needed to be done was addressed and taken care of in a timely matter.would definitely suggest people to come to you. More

Great service The service tech recommended the repairs I needed on a new car I purchased. They pointed the importance of the repairs and how it saves me money in th The service tech recommended the repairs I needed on a new car I purchased. They pointed the importance of the repairs and how it saves me money in the long run. Awesome Customer service and highly recommend. More

Darrow comes through but almost doesn't If it wasn't for Drew in the Service department, my initial experience would have caused my to leave in anger. You see Russ Darrow's Service area h If it wasn't for Drew in the Service department, my initial experience would have caused my to leave in anger. You see Russ Darrow's Service area has a serious flaw; they don't discriminate between people (like me with an appointment) and those that just drop in. What people do is jockey their vehicles into two lined in front of the service bay doors in hopes of "being first" at 8:00 AM when the doors open. When I simply walked in, I almost got run over from the mad rush. I ended up waiting for 15 minutes for idiot customers who had no appointment; just to drop off my vehicle. Darrow needs signage on the garage door that disuades drop-ins from gumming up the works with no appointment. More

Oil filter changed with tire rotation Prompt attention to my vehicle at time of appointment. Total service listed Plus Multi point inspection with all fluids checked and topped off comple Prompt attention to my vehicle at time of appointment. Total service listed Plus Multi point inspection with all fluids checked and topped off completed within an hour More

Customer care Over the top customer service!! Excellent staff very helpful. And took the time to look into my issue and to top it off gave me good news. Didn't m Over the top customer service!! Excellent staff very helpful. And took the time to look into my issue and to top it off gave me good news. Didn't mind the wait. They have awesome popcorn!! 😋😋 More

Maintenance in service Quick accurate and friendly. They let me know what they were doing and why and gave price up front. Everything was 5 star. Would definitely go back an Quick accurate and friendly. They let me know what they were doing and why and gave price up front. Everything was 5 star. Would definitely go back and refer others. Thanks for a great job. More

Great job! My car was a mess and not working. The staff was able help me to get a rental car, and work with me to get my car fixed within my price range. Thank My car was a mess and not working. The staff was able help me to get a rental car, and work with me to get my car fixed within my price range. Thanks! More