Russ Darrow Chrysler Dodge Jeep Milwaukee - Service Center

Oil Change I pulled in to get an oil look change, I purchased my vehicle at the same dealership. They weren't busy, pulled right in, left my car with Andrew a I pulled in to get an oil look change, I purchased my vehicle at the same dealership. They weren't busy, pulled right in, left my car with Andrew and headed into the waiting room, he said he would come and get me when the service was completed. 75 minutes later I walked into the service bay, no sight of Andrew so I asked someone else to look into the status of my vehicle. Then I noticed it parked outside, done and ready. Then Andrew showed up, he said something about being out on a "test drive," sorry... An oil change when they're not busy should have taken a lot less time. I felt like Andrew had forgotten about me. More

Poor Communication Poor communication from the staff to me, the customer. I called at least 3 times, during the week and a half that RD had my car. I was told that my ca Poor communication from the staff to me, the customer. I called at least 3 times, during the week and a half that RD had my car. I was told that my car was not ready all 3 times. I did not want to be a pest so I waited and then I got a terse phone call, from Adam,saying if I don’t pick up my car, RD WILL start charging me for the rental car. Not once did I revive A xxu call telling me about the progress of my car...very frustrating More

Great friendly service Andrew was very friendly and kept me updated with the work on my vehicle. I was highly satisfied with the service I received. I will definitely use th Andrew was very friendly and kept me updated with the work on my vehicle. I was highly satisfied with the service I received. I will definitely use them again. More

My visit. My visit to Russ Darrow was a great experience, Keep up the great work guys!!! I will definitely bring my business here from now on. My visit to Russ Darrow was a great experience, Keep up the great work guys!!! I will definitely bring my business here from now on. More

Fast oil change I always use this dealership for service. They are always fast, professional and very easy to work with. I am looking forward to seeing them in the fu I always use this dealership for service. They are always fast, professional and very easy to work with. I am looking forward to seeing them in the future at the Metro Auto Mall More

Staff is always professional, kind, personable I’ve only had positive experiences with the staff here. They always treat me (and my dog) with kindness, respect, professionalism. No one likes sittin I’ve only had positive experiences with the staff here. They always treat me (and my dog) with kindness, respect, professionalism. No one likes sitting in a dealership , but these guys make it pleasant. More

Service person was very helpful was willing to help in every area really appreciated the extra help with my tire situation was very helpful with answering que person was very helpful was willing to help in every area really appreciated the extra help with my tire situation was very helpful with answering questions and concerns I had More

Busy but efficient Bought a 2018 300 from the waukesha dealership. Not a great experience. Goes to show the difference in management. 76th st manager chad formicio he Bought a 2018 300 from the waukesha dealership. Not a great experience. Goes to show the difference in management. 76th st manager chad formicio helped me with my questions, provided me a owners Manuel for my car. Cared!!!!! Clem in service was awesome and upfront about wait time and scheduling. Way to go 76th! You made me feel like I mattered. Service after the sale keeps you coming back. Waukesha could learn a lot from chad Formica. More

Not satisfied!! Brought my car in. My appointment was at 8am in for service, so I brought it 5 minutes early. I wasn't greeted properly. Checked in with service perso Brought my car in. My appointment was at 8am in for service, so I brought it 5 minutes early. I wasn't greeted properly. Checked in with service person don't know his name because once again not greeted. I had to ask for help. I guess being AFRICAN AMERICAN you are treated different; all other customers(white) serviced the way a CUSTOMER is suppose to be treated. Waited 3hours with not 1 update or inform me on the wait. It's sad that this company only see $$ signs and only make sure CAUCASIAN customers are treated fairly. I give 2 stars for customer service because the black employees were helpful. Will never recommend or purchase a vehicle here again. More

Poor Service Advisor My low mileage car had to be towed to the dealership after leaving me stranded Tuesday night. Since it was towed in and the key didn’t have a tag the My low mileage car had to be towed to the dealership after leaving me stranded Tuesday night. Since it was towed in and the key didn’t have a tag they had trouble finding my car. It took all morning to complete the service order even though I told him it was likely a bad alternator. Told it wouldn’t be repaired that day but probably the next. The next morning it was confirmed it was indeed the alternator but then told it might not be until Saturday to get fixed. They were backed up and needed to order the part. This is a very easily obtainable part. I was later told by management that the schedule was wide open. After complaining it was fixed by 11:15 am. More