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Russ Darrow Chrysler Dodge Jeep Milwaukee - Service Center

Milwaukee, WI

4.5
298 Reviews
Call Service Center (414) 404-8276

298 Reviews of Russ Darrow Chrysler Dodge Jeep Milwaukee - Service Center

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May 30, 2025

I was very impressed with the service. I received the video describing my truck and the maintenance that was done was a very nice touch. I will definitely be coming back. More

by Janddroe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Reichert
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 30, 2025 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Metro Chrysler Dodge Jeep RAM to be a positive one. Please don't hesitate to reach out if you need anything else.

May 30, 2025

Excellent customer service! Thank you Mike and Joel! You were both so helpful and kind. More

by rosalie0205
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Reichert
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 31, 2025 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Metro Chrysler Dodge Jeep RAM.

May 29, 2025

Told me my car would be looked at by noon. Was getting tge check engine light checked out. Called 3 times before I got q call back at 4pm to tell me they were backed up from the previous week More

by Kathy conner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Reichert
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 29, 2025 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you for providing this feedback, Kathy, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

May 22, 2025

Struggling with communication. I had to talk to an AI email service and two sales folks to set up a test drive. Since owning the vehicle I have responded to two different numbers a More

by BELLEAUTJ13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tashawn Noah
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May 22, 2025 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Tyler Headdy tyler.headdy@russdarrow.com

May 22, 2025 -

BELLEAUTJ13 responded

Hello Tyler, My number is 608-617-0513 Email: belleautj13@gmail.com

May 22, 2025

Jermaine is an excellent advisor; very attentive, knowledgeable and professional. I always have a great experience with Jermaine. More

by Neiko9013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jermaine Heard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 22, 2025 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Tyler Headdy tyler.headdy@russdarrow.com

May 16, 2025

The Svc was good 👍 and the Svc personal did a good job on Svc to my vehicle. More

by vernonmoman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jermaine Heard
4.0
This rating includes all reviews, with more weight given to recent reviews.
John Vansickle
4.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Villmow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kristian Heinrich
4.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Flores
4.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Reichert
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 17, 2025 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Tyler Headdy tyler.headdy@russdarrow.com

May 15, 2025

Body work was ok but check engine light was on because sensor in door that was replaced wasn't calibrated or reset More

by gps0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan Villmow
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 16, 2025 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Tyler Headdy tyler.headdy@russdarrow.com

May 08, 2025

Very good Dealership is very convenient and the service is very good Are you kidding me More

by los4ya
Recommend Dealer
Yes
Employees Worked With
Service department
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May 08, 2025 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Tyler Headdy tyler.headdy@russdarrow.com

April 26, 2025

I had my service done having only spoken over the phone. I was very much impressed by the quality of service i received More

by bradenjames0520
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan Villmow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 26, 2025 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thanks for sharing your thoughts about your experience with Russ Darrow Metro Chrysler Dodge Jeep RAM. We appreciate your business and hope to see you again soon! Tyler Headdy tyler.headdy@russdarrow.com

April 24, 2025

Best experience I had in a dealer Best experience I ever had in a dealership, smooth and quick More

by adrian.ellis2003
Recommend Dealer
Yes
Employees Worked With
Giovani
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Apr 24, 2025 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Tyler Headdy tyler.headdy@russdarrow.com

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