Russ Darrow Mazda of Milwaukee

Don’t walk…RUN away from this place Tried to get a simple oil change a couple years ago and had a tail light that wasn’t working. Immediately told I needed a new bulb but they didn’t have it in stock. simple oil change a couple years ago and had a tail light that wasn’t working. Immediately told I needed a new bulb but they didn’t have it in stock. When I got home, the connecting wire was off and when I connected it…voila, everything worked. They gave recommendations on a repair without even diagnosing anything Against better judgement, went to get my oil changed here again. Now they didn’t reset the service light. Called and the rep over the phone told me some troubleshooting steps. Light is still on. Tried calling the service manager with no calls back Again, I would recommend anywhere but here More

Alejandro Noyola, was very attentive, very patient, on time, task and target with meeting needs, finding the right vehicle for my sister thanks again very excellent customer service! time, task and target with meeting needs, finding the right vehicle for my sister thanks again very excellent customer service! More

Alejandro and Noah are the best! They both answered all my questions and made the process very simple. Highly recommend! They both answered all my questions and made the process very simple. Highly recommend! More

Noah (finance) and Alejandro (sales) were helpful and efficient in my car buying experience. Would definitely recommend working with them. They answered all my questions and were patient and accommodatin efficient in my car buying experience. Would definitely recommend working with them. They answered all my questions and were patient and accommodating. I would work with both of them again. More

Stay away from this dealership. I bought my Mazda CX5 March 2024, they lie and saying anything to make a sell. I bought my Mazda CX5 March 2024, they lie and saying anything to make a sell. More

Came in for an appointment with Shalonda Lock on May 29th 2024 to look for a Toyota Camry, Honda accord or a Volkswagen Jetta and she said they had those vehicles. Why did she try to pressure me to driv 29th 2024 to look for a Toyota Camry, Honda accord or a Volkswagen Jetta and she said they had those vehicles. Why did she try to pressure me to drive a Honda truck and to buy a Mazda car? As a sales manager that’s unacceptable. My mother was with me and we all tried to leave as we were she kept pressuring me to stay and so I gave her a shot and did. Went to Russ Darrow of Jeep Chrysler since we were not finding the car I wanted. Found a 2023 Volkswagen Jetta Se, test drove it and found that the resonator on the vehicle was not stock version like they told me. Therefore I wanted it fixed immediately, however Shalonda was too busy on the phone and going to Mazda of Russ Darrow leaving me (A customer) and coming back to Russ Darrow of Jeep Chrysler which I found very disrespectful. She said that she’ll talk to another sales manager about the noise (never did). There was and still is scratches on the rims and a dent on then bumper that I signed paperwork in front of Shalonda and my mother knew about this deal too which was that Russ Darrow Jeep Chrysler was going to fix those scratches and the dent on the bumper. That paperwork I never saw again, she had to threw it away to convince me to buy the car being that I said I wouldn’t buy it if it didn’t get fixed. She took advantage of me in my opinion and it bothers me wholeheartedly. I spoke to the new sales manger and now they’re saying they can’t fix nothing that I’ve complained about to Shalonda, Dennis and Kenny. This is ridiculous. My last word of advice for anyone reading this is please do not buy a car from Russ Darrow of Mazda in Milwaukee nor Jeep Chrysler. Thank you and have a great day. More