Russ Darrow Mazda of Madison - Service Center

Customer service was amazing! I felt comfortable and well taken care of. Dealership was clean and the new building was really impressive! I definitely will be back!! taken care of. Dealership was clean and the new building was really impressive! I definitely will be back!! More

The employees at Russ Darrow did a great job of getting my car in for service quickly and completing the service quickly. They did an inspection of the brakes which revealed that I need to bring my car bac my car in for service quickly and completing the service quickly. They did an inspection of the brakes which revealed that I need to bring my car backFor further service. I enjoyed my chat with Barbara during my stay in the waiting room! Overall, great job! More

I had a very nice experience today when bringing my car in for an oil change and “winter readiness.” Everyone was polite and friendly, and I had a very nice talk with the woman at the front desk!! Thank yo in for an oil change and “winter readiness.” Everyone was polite and friendly, and I had a very nice talk with the woman at the front desk!! Thank you! More

Excellent experience and service with Wes from Russ Darrow Mazda Service. Polite, professional, and a nice guy! Excellent help with our repair, and just a great experience overall! Darrow Mazda Service. Polite, professional, and a nice guy! Excellent help with our repair, and just a great experience overall! More

As always, the service was excellent. They were even able to get me in for service on the same day I called for an appointment. able to get me in for service on the same day I called for an appointment. More

My experience at the brand new Russ Darrow was excellent, super. Wes and Barbara were very fun to work with. Super clean and brand new shop and i really plan on coming back to them as they seem very reliable super. Wes and Barbara were very fun to work with. Super clean and brand new shop and i really plan on coming back to them as they seem very reliable and high tech. More

Was able to get an appt that was convenient for me. Like that they do a vehicle inspection prior to work and then Daniel reviewed this with me. Asked if I had questions at that time as well as when service that they do a vehicle inspection prior to work and then Daniel reviewed this with me. Asked if I had questions at that time as well as when service was done. Very thorough. More

Fast, courteous and efficient. Top notch as far as making appointment and service. The only concern, mention a price when asking/adding on a service to oil change. making appointment and service. The only concern, mention a price when asking/adding on a service to oil change. More

Excellent customer service and efficiency. Using video to show/communicate recommended maintenance was superb. Completely contactless and safety guidelines followed. First time using their service dept and w show/communicate recommended maintenance was superb. Completely contactless and safety guidelines followed. First time using their service dept and will definitely go again. More

They got my car in quickly and gave it a fair assessment. Got me back on the road that same day. Thanks you so much! Got me back on the road that same day. Thanks you so much! More