Russ Darrow Mazda of Madison - Service Center

Have always had good service, until today! Poor communication and very long wait. Thank you communication and very long wait. Thank you More

Poor customer service. Pointless to make an appointment. Did not tell me that service was priority based despite appointment. Had my vehicle for hours and I did not know service was priority based, I could Did not tell me that service was priority based despite appointment. Had my vehicle for hours and I did not know service was priority based, I could have went home instead I drove around Madison for hours waiting for my car to get done, and they ended up having it for 2 whole days, with my appointment. More

Fantastic service! Everything was taken care of very quickly and i was able to leave in a short amount of time. I will be back quickly and i was able to leave in a short amount of time. I will be back More

absolutely terrible experience. 0/10. I have never met such terrible people all in one place! Cannot believe how this business is still on its feet. such terrible people all in one place! Cannot believe how this business is still on its feet. More

Great service. Efficient. Honest. Friendly. Loved the video of the work being done on our car in real time. I feel very confident having them work on my Mazda. video of the work being done on our car in real time. I feel very confident having them work on my Mazda. More

Great place to buy and service your vehicle Staff are Great place to buy and service your vehicle Staff are knowledgeable and friendly Communication was great Patience when listening to the customers Great place to buy and service your vehicle Staff are knowledgeable and friendly Communication was great Patience when listening to the customers Addressing the issues More

Excellent customer service! Carly and Kyle went above and beyond for us! They were efficient, friendly, willing to go the extra mile to get our car in for service. beyond for us! They were efficient, friendly, willing to go the extra mile to get our car in for service. More

So I had a service coupon from Mazda for free oil change etc. and the person taking my appointment argued that I would have to pay for service. He was wrong but he wouldn’t admit it. Customer in his world i etc. and the person taking my appointment argued that I would have to pay for service. He was wrong but he wouldn’t admit it. Customer in his world is not right. Very poor treatment of the customer. Part of the service was a car wash. This was not done so I had to ask for it. More

I was in for a service appointment. The service was efficient and pleasant. The waiting area is unfortunately a step below average in that the music is loud, and public. I couldn't make phone calls an efficient and pleasant. The waiting area is unfortunately a step below average in that the music is loud, and public. I couldn't make phone calls and there's no place to work. I had had hopes for the new building. However, appreciated the receptionist for offering coffee, etc. If I were buying a new car, the waiting area puts the dealership below Zimbrick and Lexus (and even Fields). I would recommend the service with the caveat to expect to waste the wait time in a corner of the showroom. Bring a book, read the comics - you will not be able to make phone calls or use a desk to get work done. More

Julian was very friendly, very helpful, and no pressure which I very much appreciated! I think he is a very good sales associate! Don’t let him go! which I very much appreciated! I think he is a very good sales associate! Don’t let him go! More