Russ Darrow Mazda of Madison - Service Center

work done quickly and correctly. very friendly and informative. I would have no trouble returning to the service department. very friendly and informative. I would have no trouble returning to the service department. More

Everything was great with this maintenance appointment. They also detailed my car and it looks like new. They also detailed my car and it looks like new. More

Efficient check in, quick service, explained work needed. Service specialist was knowledgeable, kept me posted on progress. Clean dealership. Service specialist was knowledgeable, kept me posted on progress. Clean dealership. More

The car was dropped off Tuesday afternoon We we’re told it would be done by noon Wednesday went to pick it up Wednesday evening it was not done They had forgot to look at it was the excuse. So it was it would be done by noon Wednesday went to pick it up Wednesday evening it was not done They had forgot to look at it was the excuse. So it was done on Thursday it was to be detailed for our troubles but it was barely washed. And the issue was not fixed. Not a good start to impress customers on a first service visit. More

Had my oil changed. Work was performed on time at a good price. Danny was very professional. Nice people here. Work was performed on time at a good price. Danny was very professional. Nice people here. More

Getting a routine oil change and checkup is a pleasant experience at Russ Darrow Mazda. A wonderful woman got me tea and a muffin when I arrived in the waiting area and there was a very nice man to talk experience at Russ Darrow Mazda. A wonderful woman got me tea and a muffin when I arrived in the waiting area and there was a very nice man to talk to while we were both waiting. The people doing the work on my car leave me with a lot of confidence in the work that was done. I've had a number of cars over the years (I'm old) and this is the best yet. More

Every trip into this dealership is it a delightful experience from the service manager all the way to the Lady that is the greeter who help me get coffee And a sweet roll. First class service all arou experience from the service manager all the way to the Lady that is the greeter who help me get coffee And a sweet roll. First class service all around More

Work is always done in a timely fashion. Employees are always friendly and keep you informed of progress. always friendly and keep you informed of progress. More

Oil change appointment was quick and easy! The waiting area is comfortable and I was kept well informed if the progress being made. The car wash is so appreciated! area is comfortable and I was kept well informed if the progress being made. The car wash is so appreciated! More

When a service-required message showed up on my dashboard, I called the dealership and the service was scheduled in a friendly, quick fashion. When I dropped the car off, the rep was friendly and dashboard, I called the dealership and the service was scheduled in a friendly, quick fashion. When I dropped the car off, the rep was friendly and the check-in process went very well. After receiving a call a few hours later I stopped in to pick up the vehicle and was given a detailed explanation of the work done. I was on my way as a very satisfied customer, knowing that everything had been well handled More