Russ Darrow Mazda of Madison - Service Center

Getting a routine oil change and checkup is a pleasant experience at Russ Darrow Mazda. A wonderful woman got me tea and a muffin when I arrived in the waiting area and there was a very nice man to talk experience at Russ Darrow Mazda. A wonderful woman got me tea and a muffin when I arrived in the waiting area and there was a very nice man to talk to while we were both waiting. The people doing the work on my car leave me with a lot of confidence in the work that was done. I've had a number of cars over the years (I'm old) and this is the best yet. More

Every trip into this dealership is it a delightful experience from the service manager all the way to the Lady that is the greeter who help me get coffee And a sweet roll. First class service all arou experience from the service manager all the way to the Lady that is the greeter who help me get coffee And a sweet roll. First class service all around More

Work is always done in a timely fashion. Employees are always friendly and keep you informed of progress. always friendly and keep you informed of progress. More

Oil change appointment was quick and easy! The waiting area is comfortable and I was kept well informed if the progress being made. The car wash is so appreciated! area is comfortable and I was kept well informed if the progress being made. The car wash is so appreciated! More

When a service-required message showed up on my dashboard, I called the dealership and the service was scheduled in a friendly, quick fashion. When I dropped the car off, the rep was friendly and dashboard, I called the dealership and the service was scheduled in a friendly, quick fashion. When I dropped the car off, the rep was friendly and the check-in process went very well. After receiving a call a few hours later I stopped in to pick up the vehicle and was given a detailed explanation of the work done. I was on my way as a very satisfied customer, knowing that everything had been well handled More

I was warmly greeted by the service representative and given a succinct intro to the service procedure. The service was done ahead of schedule, and I was duly impressed. I will return for service in the f given a succinct intro to the service procedure. The service was done ahead of schedule, and I was duly impressed. I will return for service in the future. More

My first scheduled time at Russ Darrow Mazda went very well. They were busy, but Danny took time to keep me up to date regarding my car. Sales people and others were generous in their greetings and did t well. They were busy, but Danny took time to keep me up to date regarding my car. Sales people and others were generous in their greetings and did their best to see that I and other clients were comfortable. More

Absolute top-notch. We’ve bought and serviced our Cx9 with the Madison team and are consistently impressed. Thanks for all you do! with the Madison team and are consistently impressed. Thanks for all you do! More

Customer service is lacking. I called 7 times to inquire about my repair status, left messages and still no reply. I was later given excuses about short staffing and my initial problem was not even address about my repair status, left messages and still no reply. I was later given excuses about short staffing and my initial problem was not even addressed. My car was also not washed as promised after the oil change. I will not buy another vehicle from here. More

I arrived at my appointment this morning and was greeted with respectful, timely, excellent service. with respectful, timely, excellent service. More