Russ Darrow Mazda of Madison - Service Center

Great as usual! Never fun to drop a grand on service but at least I trust Brian and Kelsey to treat me well and I trust their advice and guidance. They are ALWAYS gr Never fun to drop a grand on service but at least I trust Brian and Kelsey to treat me well and I trust their advice and guidance. They are ALWAYS great to us! They actively communicate throughout the day and always go above and beyond in making sure we are satisfied! More

Friendly, fast and affordable! Brian and Alex were awesome! It was my first time at this dealership but they treated me like I was family! Service was impeccable! Highly recommend t Brian and Alex were awesome! It was my first time at this dealership but they treated me like I was family! Service was impeccable! Highly recommend this dealership for service! Even one of the salespeople came out and greeted me! More

Great Car was dropped off. Everything was taking care even something I didn’t address originally. Work was done quickly no snags parts were express shipped Car was dropped off. Everything was taking care even something I didn’t address originally. Work was done quickly no snags parts were express shipped to have have back quickly More

Pleasant and Friendly I had a serious tire issue, and they were able to get me a new tire, plus a shuttle ride to and from my job. I had a serious tire issue, and they were able to get me a new tire, plus a shuttle ride to and from my job. More

Smart brake system repair Problem required a tow, new parts and vehicle repair. I was provided a quality loaner and was informed about progress on the required part and repair. Problem required a tow, new parts and vehicle repair. I was provided a quality loaner and was informed about progress on the required part and repair. Cost was covered under warranty. Quality care! More

Great customer service Always greeted by staff with personalized service. Explain things well and always professional. Able to provide service needed with appliacable discou Always greeted by staff with personalized service. Explain things well and always professional. Able to provide service needed with appliacable discount and provide quality maintenance service More

Service issues. I received the biggest run around regarding my car and warranty. I talked to two people in Madison and neither said my Nissan couldn’t be liked let a I received the biggest run around regarding my car and warranty. I talked to two people in Madison and neither said my Nissan couldn’t be liked let alone fixed in Madison. It had to go the Milwaukee area and I was expected to make all the arrangements to move it from one Russ Darrow dealer to another. They couldn’t find my warranty and there was no loaner. But maybe I could get a rental with my warranty if I have one. I would have to put down a deposit and make arrangements to get to the Milwaukee are dealer to get it. I did not feel like a valued customer. I have all the paperwork for my warranty. I had my car towed to Zimbrick and even though I was not their customer they treated me with respect and were concerned about making it right. They offered me a loaner car. I didn’t even have to ask. Unfortunately now I will have to pay the deductible for my warranty because Russ Darrow was unwilling to help. I was very disappointed with how I was treated. I am now a loyal customer to Zimbrick and will tell everyone I know to go to Russ Darrow. More

New Brakes and Oil Outstanding personal service. Quick and competent. Brian and Kelsey are both great to work with. They made sure got all applicable coupons, and were Outstanding personal service. Quick and competent. Brian and Kelsey are both great to work with. They made sure got all applicable coupons, and were prompt and friendly as always. More