Russ Darrow Mazda of Madison - Service Center

Oil change appointment was quick and easy! The waiting area is comfortable and I was kept well informed if the progress being made. The car wash is so appreciated! area is comfortable and I was kept well informed if the progress being made. The car wash is so appreciated! More

When a service-required message showed up on my dashboard, I called the dealership and the service was scheduled in a friendly, quick fashion. When I dropped the car off, the rep was friendly and dashboard, I called the dealership and the service was scheduled in a friendly, quick fashion. When I dropped the car off, the rep was friendly and the check-in process went very well. After receiving a call a few hours later I stopped in to pick up the vehicle and was given a detailed explanation of the work done. I was on my way as a very satisfied customer, knowing that everything had been well handled More

I was warmly greeted by the service representative and given a succinct intro to the service procedure. The service was done ahead of schedule, and I was duly impressed. I will return for service in the f given a succinct intro to the service procedure. The service was done ahead of schedule, and I was duly impressed. I will return for service in the future. More

My first scheduled time at Russ Darrow Mazda went very well. They were busy, but Danny took time to keep me up to date regarding my car. Sales people and others were generous in their greetings and did t well. They were busy, but Danny took time to keep me up to date regarding my car. Sales people and others were generous in their greetings and did their best to see that I and other clients were comfortable. More

Absolute top-notch. We’ve bought and serviced our Cx9 with the Madison team and are consistently impressed. Thanks for all you do! with the Madison team and are consistently impressed. Thanks for all you do! More

Customer service is lacking. I called 7 times to inquire about my repair status, left messages and still no reply. I was later given excuses about short staffing and my initial problem was not even address about my repair status, left messages and still no reply. I was later given excuses about short staffing and my initial problem was not even addressed. My car was also not washed as promised after the oil change. I will not buy another vehicle from here. More

I arrived at my appointment this morning and was greeted with respectful, timely, excellent service. with respectful, timely, excellent service. More

Although my sales experience was not good, the service center is great. Nice clean waiting room with a host/hostess. They explain all details of service and go over all my maintenance package details ever center is great. Nice clean waiting room with a host/hostess. They explain all details of service and go over all my maintenance package details every time. They sometimes send me a video over text showing my car while it's up on the lift and showing me any potential issues, which Iove. I worked with Leah for this particular service and she was great. I am currently leasing, but when this is up I would consider buying/leasing from them again, solely based on service. Hopefully they have some new sales people by then. More

Danny B., a Service Advisor, fully explained the work on my Miata. After replacing the battery, the Service Department went ahead and checked out everything else associated with starting the car. Danny wa my Miata. After replacing the battery, the Service Department went ahead and checked out everything else associated with starting the car. Danny was very professional and friendly. More

On October 25, 2021, I went to Russ Darrow Mazda for an oil change and tire rotation. I chose to wait at the dealership, expecting a 30-40 minute wait. The wait was 90 minutes. I complained to the dealersh oil change and tire rotation. I chose to wait at the dealership, expecting a 30-40 minute wait. The wait was 90 minutes. I complained to the dealership manager who expressed concern, said he would look into it, took down my name, and said he would get back to me. I have not heard back. On a positive note, after checking tire wear, the service staff said I did not need a tire rotation, thus saving me a few dollars. More