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Russ Darrow Mazda of Madison - Service Center

Madison, WI

4.7
123 Reviews
Call Service Center (866) 576-3376

123 Reviews of Russ Darrow Mazda of Madison - Service Center

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January 21, 2025

The wait time was pleasant and fast . I was sent at text with a video on what they look at More

by ROCKFORDRUBEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Hyams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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January 21, 2025

Nice video showing work performed and tech comments on the vehicle in the shop at RD More

by R0B1NSONSCOTT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leah Hoefling
5.0
This rating includes all reviews, with more weight given to recent reviews.
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January 16, 2025

Great service, love the inspection video, service tech was friendly and easy to work with. More

by RANDYMOOG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leah Hoefling
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 16, 2025 -

Russ Darrow Mazda of Madison responded

Thank you, Randy, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Mazda of Madison. Jeff Meadows jeff.meadows@russdarrow.com

January 15, 2025

It seems that whenever I bring my car in to get worked on, the technicians can’t put it back together properly. More

by Jacob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ethan Her
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 19, 2025 -

Russ Darrow Mazda of Madison responded

Jacob, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Jeff Meadows jeff.meadows@russdarrow.com

January 14, 2025

I was treated with courtesy from the moment I stepped through the door. Appreciated. Thank you More

by kristopher.kaun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Bustos
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 14, 2025 -

Russ Darrow Mazda of Madison responded

Kristopher, thank you for choosing Russ Darrow Mazda of Madison. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Jeff Meadows jeff.meadows@russdarrow.com

August 25, 2023

work done quickly and correctly. very friendly and informative. I would have no trouble returning to the service department. More

by tthompson77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leah Hoefling
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Aug 28, 2023 -

Russ Darrow Mazda of Madison responded

Thank you for the great review. We sure appreciate the compliments. Our team looks forward to seeing you in 5000 miles or so.

May 04, 2023

Everything was great with this maintenance appointment. They also detailed my car and it looks like new. More

by Gail
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Bednarczyk
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 04, 2023 -

Russ Darrow Mazda of Madison responded

Gail, Thank you for the kind words... It's always a pleasure to work with you!!!!!

March 05, 2022

Efficient check in, quick service, explained work needed. Service specialist was knowledgeable, kept me posted on progress. Clean dealership. More

by Nkrebsbach1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Bednarczyk
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 08, 2022 -

Russ Darrow Mazda of Madison responded

Thank you for the great review. We sure appreciate the feed back.

March 04, 2022

The car was dropped off Tuesday afternoon We we’re told it would be done by noon Wednesday went to pick it up Wednesday evening it was not done They had forgot to look at it was the excuse. So it was More

by Johniverson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andrew Faber
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Mar 08, 2022 -

Russ Darrow Mazda of Madison responded

We apologize for dropping the ball. Please allow us to pick up your vehicle and do a complimentary cleaning inside and out. Contact Pablo DiPaola to assist in scheduling this. pablo.dipaola@russdarrow.com

March 01, 2022

Had my oil changed. Work was performed on time at a good price. Danny was very professional. Nice people here. More

by Terry H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Bednarczyk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 02, 2022 -

Russ Darrow Mazda of Madison responded

Terry, Thank you for the kind words. We sure appreciate the opportunity to work with you.

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