Russ Darrow Mazda of Madison - Service Center

Clear communication with agent, clear communication of issues and repairs. It was handled quickly and I appreciated them getting me a Lyft from work back to the service center. issues and repairs. It was handled quickly and I appreciated them getting me a Lyft from work back to the service center. More

Vast, informative, well mannered, easy going, warm. The video was top notch with information. Amazing teamwork The video was top notch with information. Amazing teamwork More

The service was quick and efficient. I like the video by the mechanic detailing the work done. The waiting area is clean and the snacks are appreciated I like the video by the mechanic detailing the work done. The waiting area is clean and the snacks are appreciated More

Very friendly staff and made my purchase very easy. Only suggestion is to provide sales staff access to parts after hours so I could have picked up weather floor mats or other accessories while I was Only suggestion is to provide sales staff access to parts after hours so I could have picked up weather floor mats or other accessories while I was purchasing the car More

Very pleased for the service on my car at Mazda Russ Darrow. Their associates were very professional and they delivered quality service. Darrow. Their associates were very professional and they delivered quality service. More

Excellent service. Friendly staff. Great at explaining work that needs to be done. Free carwash Friendly staff. Great at explaining work that needs to be done. Free carwash More

It was easy, quick, and efficient. Josh was courteous and able to easily explain what was going on Josh was courteous and able to easily explain what was going on More

Very poor communication. ...no replacement sticker for oil change and the advisor told me they had reset the vehicles maintenance computer which they did not......I'm not even ...no replacement sticker for oil change and the advisor told me they had reset the vehicles maintenance computer which they did not......I'm not even sure they changed my oul! More

Sales experience was excellent. Best sales experience I've had they showed me great options and were well educated on the options that fit my lifestyle along with recommended warran Best sales experience I've had they showed me great options and were well educated on the options that fit my lifestyle along with recommended warranties and coverages. Dealership was fair about the trade in value of my previous car. Look forward to being with this dealership for a long time! More

Said they tested and no squeaking brakes but as soon as I got the car I can hear the brakes squeaking consistently. got the car I can hear the brakes squeaking consistently. More