Russ Darrow Mazda of Madison - Service Center

I’ve never been disappointed in not only the polite service I’ve been given, but the quality of service that I’ve been given! service I’ve been given, but the quality of service that I’ve been given! More

After the usual oil change and system check, Andrew advised me about some possible front strut issues. I decided to have some pre-emptive strut issues work done. I scheduled the appointment for the wor advised me about some possible front strut issues. I decided to have some pre-emptive strut issues work done. I scheduled the appointment for the work, and Andrew ordered the needed parts. The morning I brought my car in for the work, the car was taken into the shop on time. I mentioned to the other service desk attendant, Josh, that I had decided not to a take a loaner vehicle, and I mentioned bringing in plenty of work to do, while I waited for my car. Josh suggested a more quiet area in the waiting area to do my work. I really appreciated his suggestion. I got my work done and received my car back from the service department in less time than I had planned. Thank you. Andrew and Josh. More

I thought Ehtan did a good job of explaining the maintenence I needed and why I needed it. I wasn't able to get everything I wanted done in one visit because I was a little pressed on time, but Etha maintenence I needed and why I needed it. I wasn't able to get everything I wanted done in one visit because I was a little pressed on time, but Ethan assured me that I could wait few weeks to get service and still be fine. More

Russ Darrow Mazda has amazing service! My engine light turned on late Thursday night and by 9 am on Friday the car was completely fixed as well as another minor problem they addressed. I a My engine light turned on late Thursday night and by 9 am on Friday the car was completely fixed as well as another minor problem they addressed. I am so thankful for all of there help, especially Ethan making sure I was taken care of. More

This was my first visit and they did a really good job. I have no complaints. I have no complaints. More

Service efficient and quick along with the tech reviewing the vehicle in the video report. the vehicle in the video report. More

Service was good. I needed to drop off my car early and they were able to hold the car and got the work done early when time was available. The only challenge was that I needed to drop off my car early and they were able to hold the car and got the work done early when time was available. The only challenge was that the video they sent explaining the service was very hard to understand. More

It took an hour and a half to get an oil change. You advertise $79 but then you add on theoil disposal charge after it's done. You advertise $79 but then you add on theoil disposal charge after it's done. More

Service was thorough and timely. Was pleased with video they provided of technician review of condition of our car. Was pleased with video they provided of technician review of condition of our car. More

All was done well. Thank you very much. Service was fast and efficiently done, well. Thank you very much. Service was fast and efficiently done, well. More