Russ Darrow Mazda of Madison

never again The absolute worst car buying experience of my life. Purchased a car and found several issues on my way home I called the salesman right away and was The absolute worst car buying experience of my life. Purchased a car and found several issues on my way home I called the salesman right away and was told to come in the following afternoon to have it looked at I called an hour before I left work and was told the service dept would stick around 15 min later to accomadate my schedule when I walked in and asked for service I was told they all left 2 hours early today. The following day I called and they said we don't want to touch that car take it to a Volkswagen dealer and have them call us to approve the bill. After a week without my car russ darrow never called me or the vw dealer back. It is now been a month of me calling daily and getting no response the only call I have gotten is from russ darrow finance dept asking why I cancled the down payment check I explained the situation was told I would hear back that day....Its been a week with no call back around thks dealer at all cost I will shout it from the roof to save anyone from such unprofessional business practice....I have also opened a claim with the BBB More

disappointed in one partial smart key I received only one of the 2 keyless receivers that should have come with the car, and no actual key even in that. On 4th day locked in the trunk and I received only one of the 2 keyless receivers that should have come with the car, and no actual key even in that. On 4th day locked in the trunk and with no back-up had to take advantage of emergency roadside assistance. Think that the second key should be standard More

Fantastic My entire experience from start to finish was stellar. Abby, was non confrontational, and very understanding. She asked lots of questions and made s My entire experience from start to finish was stellar. Abby, was non confrontational, and very understanding. She asked lots of questions and made sure that the vehicles that we were looking at were what I wanted. She did not pressure or try to oversell me on anything. The finance manager that we worked with was very thorough and made sure that everything was correct before we signed anything. This car buying experience was unlike any other that I have had. I would strongly recommend this dealership and in particular Abby Fait. More

New Russ Darrow of Milwaukee, not Greenfield Sent to Darrow Mazda Milwaukee prior to filing. Darrow declined to comment. Darrow Mazda 11330 W Metro Auto Mall Milwaukee, WI 53211 414.973 Sent to Darrow Mazda Milwaukee prior to filing. Darrow declined to comment. Darrow Mazda 11330 W Metro Auto Mall Milwaukee, WI 53211 414.973.3939 Mazda North American Operations 7755 Irvine Center Drive Irvine, CA 92618-2922 Innocent or intentional misrepresentation Sirs: I twice came to your newest Milwaukee northside dealership, 9-29-14, 9-30-14, to shop and possibly buy a Mazda ‘3' and spoke with Andrew, Daniel and Carson, the general manager. While the dealership was new, [one mechanic in the whole service department] the tactics were old and slippery. I was ready to close when the numbers changed upward by thousands & I was told I had misunderstood the agreements and Carson took notes. I also took notes, had screen prints of invoices, offered prices from other dealers and at least one print from an Internet “sales pricing” which was close to all others on a red Mazda 3 GTi, hatchback ; I also looked at a blue reflex color but wanted to sleep on the choice, red or blue. I decided on a slightly more expensive red [$250 net extra for “red” paint]. Before I drove to the dealership I called to confirm the closing and was told the higher by thousands number by sales staff. I then spoke to Carson who told me he takes notes in the color of the car wanted. I said I had notes, emails, invoices [from other dealers] and my worksheet completed in front of him along with the pricing. He disagreed, said I was wrong and decided to take a “pass on my deal” - after first declining to give me more for my trade-in. Carson called me back, our 3rd telephone exchange, to say the higher number was for the 's' package and he was mistaken. I was never interested in the 's' [ larger engine], never discussed the ‘s’ pricing so I don't know how that entered into his notes. His quote for the red Mazda '3' GTi hatchback is not what we discussed nor reflected anywhere in my notes nor Carson’s worksheet, in his handwriting; I have a copy and have it in my folder. All other discussions were based on the printed material I had with me. Carson used my net sales numbers on his offer "sheet" and I wrote it out in my notes, in front of Carson, labeled the numbers as to "red" or "blue" and the calculation of the net of my car and subtracted it from the agreed sale number, less an additional $1,500 down to achieve a mo pmt of $326. Carson remarked “people put money down to get an even mo pmt number.” Carson’s number was $250 higher after first attempt a number thousands higher than what I openly discussed and agreed, noted, documented and supported by screen prints of the offers; by the invoice shown on my phone; email or postings from other dealers I brought to Darrow. Suffice it to say, I believe the misrepresentation was either innocent or intentional. I confirmed the deal with one of the other dealers after Carson twice declined to make the agreed deal. He is, of course, free to decline what he agreed to do and he did. I took delivery on my 2015 Mazda ‘3' from a different dealer and closed on an agreed price identical to Darrow except without numbers changing or unilateral revision of an agreement to numbers that were never discussed. If I accept poor customer service without objection, I deserve it. Beware of Russ Darrow, northside of Milwaukee, moving targets on closing numbers and “agreements” - new dealership, old tactics and slippery slopes. Jussssss my opinion, but were I y’all, I’d have a back-up dealership as did I. More

great service ! and buying a car and made it simple . Abbey was my dealer that I went to. She was very helpful. Many thanks to Abbey,Paul,Tom, Brian. You are awesome. Great experience! Thanks. Abbey was my dealer that I went to. She was very helpful. Many thanks to Abbey,Paul,Tom, Brian. You are awesome. Great experience! Thanks. More