Russ Darrow Mazda of Greenfield - Service Center

Great service and very friendly! I have always admired the your service department for the way they went out of there way to please me. The I take there was my mothers and she always I have always admired the your service department for the way they went out of there way to please me. The I take there was my mothers and she always had it serviced there .And I understand way. The six cd changer broke and they went on eBay and went through five CD players before they found one that works. I am very happy with all the service I have had there and will continue to have service on the car there .Thank you Geoff Keats More

Waiting on auto part. Paid for a $1200 part. Been 2 weeks, no call; no part ???? Need yet to have part installed. Been w/o radio sound car phone for two weeks Paid for a $1200 part. Been 2 weeks, no call; no part ???? Need yet to have part installed. Been w/o radio sound car phone for two weeks More

They were very nice and professional Excellenct services! I would recommend there services to everyone i know! Very friendly! Had me a ride there and back to pick up my vehicle Excellenct services! I would recommend there services to everyone i know! Very friendly! Had me a ride there and back to pick up my vehicle More

Excellent service Fast oil change ! Excellent customer service! Felt confident in Russ Darrow to do my oil change and not steer me to other things that I didnt want or Fast oil change ! Excellent customer service! Felt confident in Russ Darrow to do my oil change and not steer me to other things that I didnt want or need More

Oil Change Typical oil change, Chauncey is always wonderful he has great customer service! Unfortunately this time took longer than usual over an hours time. Typical oil change, Chauncey is always wonderful he has great customer service! Unfortunately this time took longer than usual over an hours time. I also did not receive my sticker stating my milage for my next oil change. Therefore I had to call and request thsi. Service this time around was not as great as it has been in the past. I was not impressed. More

The service department at Russ Darrow Mazda in Greenfield Letty and the service department at Russ Darrow Mazda are the best no matter the reason for my visit I always feel they will solve my problems I have Letty and the service department at Russ Darrow Mazda are the best no matter the reason for my visit I always feel they will solve my problems I have on my car no matter big or small I'm glad they are there for me always look forward to my next visit More

Quick service Went in for an oil.change which went fine but was disappointed that no one talked to me about the check boxes that needed attention on the form that t Went in for an oil.change which went fine but was disappointed that no one talked to me about the check boxes that needed attention on the form that they filled out. Didn't realize I was due for a tire rotation until I got home and read the form. Now I have to make a Separate appointment for that which is annoying. More

Recall Service Service was excellent! Convenient location. Chauncey was great to work with. My car was even washed when I picked it up. That was a nice surprise 😊 Service was excellent! Convenient location. Chauncey was great to work with. My car was even washed when I picked it up. That was a nice surprise 😊 More

Misleading parts sales While waiting for an oil change tire rotation. The service clerk came into waiting area and asked if I wanted the engine air filter changed $40. I sai While waiting for an oil change tire rotation. The service clerk came into waiting area and asked if I wanted the engine air filter changed $40. I said sure I’m to busy to go to auto store and do it myself. When the bill came I was charged for two air filters. One for the engine and another for the air cabin. Only the $40 engine filter was mentioned, the the $40 cabin filter which I was also billed for. I think this is sneaky and misleading, they just threw the other filter in without adoring then charge me for it. I think they should either remove it or not charge me for it. I probably could’ve gone to parts store and replaced both myself for $30 not $80. I don’t like shiesty xxxx like that. Scammers...... More

Awesome service and great people. I purchased a vehicle here and I came back for an oil change. The people here are great. They treat me like family. The sales managers recognized me a I purchased a vehicle here and I came back for an oil change. The people here are great. They treat me like family. The sales managers recognized me and made conversation about my satisfaction with my purchased and offer me commendations while I waited. I remember having a great experience buying my car and the management treated me really well. I would come back here if I needed another vehicle. More