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Russ Darrow Mazda of Greenfield - Service Center
Greenfield, WI
257 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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257 Reviews of Russ Darrow Mazda of Greenfield - Service Center
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July 26, 2018
Excellent service Fast oil change ! Excellent customer service! Felt confident in Russ Darrow to do my oil change and not steer me to other things that I didnt want or Fast oil change ! Excellent customer service! Felt confident in Russ Darrow to do my oil change and not steer me to other things that I didnt want or need More
by Moni
Employees Worked With
Cashier male, Leticia Deluna
July 22, 2018
Oil Change Typical oil change, Chauncey is always wonderful he has great customer service! Unfortunately this time took longer than usual over an hours time. Typical oil change, Chauncey is always wonderful he has great customer service! Unfortunately this time took longer than usual over an hours time. I also did not receive my sticker stating my milage for my next oil change. Therefore I had to call and request thsi. Service this time around was not as great as it has been in the past. I was not impressed. More
by Amanda
Employees Worked With
June 09, 2018
The service department at Russ Darrow Mazda in Greenfield Letty and the service department at Russ Darrow Mazda are the best no matter the reason for my visit I always feel they will solve my problems I have Letty and the service department at Russ Darrow Mazda are the best no matter the reason for my visit I always feel they will solve my problems I have on my car no matter big or small I'm glad they are there for me always look forward to my next visit More
by Btezy34
Employees Worked With
Leticia Deluna
April 10, 2018
Quick service Went in for an oil.change which went fine but was disappointed that no one talked to me about the check boxes that needed attention on the form that t Went in for an oil.change which went fine but was disappointed that no one talked to me about the check boxes that needed attention on the form that they filled out. Didn't realize I was due for a tire rotation until I got home and read the form. Now I have to make a Separate appointment for that which is annoying. More
by Whatever
Employees Worked With
James Lausten
March 31, 2018
Recall Service Service was excellent! Convenient location. Chauncey was great to work with. My car was even washed when I picked it up. That was a nice surprise 😊 Service was excellent! Convenient location. Chauncey was great to work with. My car was even washed when I picked it up. That was a nice surprise 😊 More
by Recall Service
Employees Worked With
March 27, 2018
Misleading parts sales While waiting for an oil change tire rotation. The service clerk came into waiting area and asked if I wanted the engine air filter changed $40. I sai While waiting for an oil change tire rotation. The service clerk came into waiting area and asked if I wanted the engine air filter changed $40. I said sure I’m to busy to go to auto store and do it myself. When the bill came I was charged for two air filters. One for the engine and another for the air cabin. Only the $40 engine filter was mentioned, the the $40 cabin filter which I was also billed for. I think this is sneaky and misleading, they just threw the other filter in without adoring then charge me for it. I think they should either remove it or not charge me for it. I probably could’ve gone to parts store and replaced both myself for $30 not $80. I don’t like shiesty xxxx like that. Scammers...... More
by Carlexc
Employees Worked With
Not sure of her name
March 19, 2018
Awesome service and great people. I purchased a vehicle here and I came back for an oil change. The people here are great. They treat me like family. The sales managers recognized me a I purchased a vehicle here and I came back for an oil change. The people here are great. They treat me like family. The sales managers recognized me and made conversation about my satisfaction with my purchased and offer me commendations while I waited. I remember having a great experience buying my car and the management treated me really well. I would come back here if I needed another vehicle. More
by Yanglee
Employees Worked With
Gary Woodward, Zivorad Filipovic, Alex Bergeson
March 08, 2018
oil change Fast, friendly service! They didn't even move my car seat. Being disabled it's always painful when I have to readjusted the seat. Thank you for the Fast, friendly service! They didn't even move my car seat. Being disabled it's always painful when I have to readjusted the seat. Thank you for the great coffee,frothy mocha. Clean facilities More
by cc
Employees Worked With
sorry, I don't remember names.
March 05, 2018
Bamboozled Brought my car in to get the brakes checked since I was sent a coupon from the dealership and my brakes had not been checked since I owned the car. A Brought my car in to get the brakes checked since I was sent a coupon from the dealership and my brakes had not been checked since I owned the car. After inspection of the brakes, the service guy said I could continue to drive since had some life left in the pads or could replace sine would have to probably be done within the next few months. Since I was there I chose to have them replaced and planned to use my $119 brake pad special coupon. After an hour, the service dept. called and said that the replacement of brake pads would cost almost $500 because when they replace the pads, THEY "typically" break the rotor or some other part in the pad replacement process???? I was then told that they also checked the rear drums and there was some dust build up that they could brush off for another $300!!! My wife and I are planning on trading in soon for new cars but after being bamboozled by the service department, we'll go somewhere else from now on for new cars AND service!!!!!!!!! And buy the way, after paying nearly $500 FOR BRAKE PADS, they didn't even wash my car! More
by Jack T
Employees Worked With
Elizabeth Kendl
February 17, 2018
Oil Change Had appointment.and no waiting when I arrived. Greeted by smiling service rep and logged into system in timely manner. Car washed and off I went. Had appointment.and no waiting when I arrived. Greeted by smiling service rep and logged into system in timely manner. Car washed and off I went. More
by Joseph Walton
Employees Worked With
Elizabeth Kendl
