Russ Darrow Kia of Wauwatosa - Service Center

Whenever I go to the dealership for service everyone is professional and nice.. the services are always friendly. professional and nice.. the services are always friendly. More

Over all the customer service was great. I brought my car in for routine maintenance on Saturday, March 1st and was asked if I’d like a complementary car wash, I said yes. When I picked up m I brought my car in for routine maintenance on Saturday, March 1st and was asked if I’d like a complementary car wash, I said yes. When I picked up my car, it was not washed. I brought my car in for another issue on March 3rd, that required the dealership to keep it over night, which I was fine with, but my car was dirtier than it was when I brought it in, and with this service (that I paid for) I was asked when I dropped the car off if I’d like a complementary car wash, and said yes. More

It has been very easy to schedule service for my vehicles through Russ Darrow. My vehicles have been serviced within the times promised. through Russ Darrow. My vehicles have been serviced within the times promised. More

Very prompt. Let me know how the car was moving through the process. I will be back. Let me know how the car was moving through the process. I will be back. More

Why do you allow an employee to walk around with a boombox screeching music at 830 in the morning? It was very loud and very disruptive. Bad enough to sit there waiting for your car, but then to liste boombox screeching music at 830 in the morning? It was very loud and very disruptive. Bad enough to sit there waiting for your car, but then to listen to that? More

Like getting a short video of the work they’re doing on my vehicle and that they pretty much keep to scheduled appointments my vehicle and that they pretty much keep to scheduled appointments More

Very professional very satisfied with the service I received everything done in a timely matter, even wash my vehicle when they were done received everything done in a timely matter, even wash my vehicle when they were done More

My experience has always been good. I trust them to take the best care of of my car without charging for things I don’t need. I trust them to take the best care of of my car without charging for things I don’t need. More

They are awesome! I love the idea of videoing your while in for service showing different things that need attention or that are in good condition! I very much like t I love the idea of videoing your while in for service showing different things that need attention or that are in good condition! I very much like the waiting area, where you can help yourself to coffee or tea, possibly some small snacks! Very accommodating! Thank you for your excellence in what you do! More

Everyone at the dealership has been very friendly and helpful and I received excellent service. helpful and I received excellent service. More