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Russ Darrow Kia of Wauwatosa - Service Center
Wauwatosa, WI
346 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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346 Reviews of Russ Darrow Kia of Wauwatosa - Service Center
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March 27, 2025
I was very upset with the lack of communication on when Kia would decide if they were going to repair my engine or not. They did not offer me a rental car for the week they had my car. I spent $50 a day Kia would decide if they were going to repair my engine or not. They did not offer me a rental car for the week they had my car. I spent $50 a day on a rental. I had to push the manager. To get answers. Absolutely xxxx poor service from KIA corporate. More
by GREGGL69
Verified Customer
March 27, 2025
I raised my voice just a little wasn't screaming at him at all until the police came and want to grab me. I didn't threaten him at all and he called the police on me. Which was very humiliating and embarra at all until the police came and want to grab me. I didn't threaten him at all and he called the police on me. Which was very humiliating and embarrassing.Your Gm Matt did this to me. I will never ever!!! purchase another car 🚗 there again I been with Russ Darrow since 2013 i would purchase a car every 2-3years I've spent at least $300,000 dollars at Russ Darrow Kia of Wauwatosa More
by ALMAPAYNE4966
Employees Worked With
Other Employees :
Matt, General Manager I rate him a 0 zero
March 26, 2025
My repair was delayed due to warranty and parts delivery so my rental vehicle which was an incredible Telluride, was with me longer than anticipated, much longer, but the Service Manager made it right with so my rental vehicle which was an incredible Telluride, was with me longer than anticipated, much longer, but the Service Manager made it right with a very reasonable charge and my vehicle is running great More
by JBURNETT1973
Employees Worked With
March 25, 2025
Great, fast, very polite service representative and keeping me informed all the time, answering all my questions with professionalism answers keeping me informed all the time, answering all my questions with professionalism answers More
by JIMLEYER1
March 21, 2025
Very hospitable and will help you with whatever you need. Fast and timely. Can count on him to get what’s needed done. Fast and timely. Can count on him to get what’s needed done. More
by Jordan
Employees Worked With
March 16, 2025
It was a very decent experience. They got me right an I have absolutely no complaints They got me right an I have absolutely no complaints More
by powerstony90
Employees Worked With
March 15, 2025
I liked the fact Serena shared a video of what was being done on my car. The work was done efficiently in a reasonable amount of time. done on my car. The work was done efficiently in a reasonable amount of time. More
by NOONE2
March 14, 2025
He is amazing at his job. Quick and efficient. Thank you for the great experience always. Quick and efficient. Thank you for the great experience always. More
by KILEYROX1234
Employees Worked With
March 14, 2025
I got screwed by Kia and they helped a little. At least. He was polite At least. He was polite More
by MYKIAJUNK
Employees Worked With
