Russ Darrow Kia of Wauwatosa - Service Center

Took my catalytic converter off my car. Then told me someone stole it but they put a replacement plastic tube on my car think I wouldn’t notice. Left my engine open been with this company 10+ years and someone stole it but they put a replacement plastic tube on my car think I wouldn’t notice. Left my engine open been with this company 10+ years and never had this happen Ryan , Kevin are bad reps for this company and continue to lie and say nothing happened. I hope you all get what you deserve More

Fantastic customer service! Friendly, helpful staff in service department including Erin and Alex. Service provided within time frame stated. Nice waiting room area with Internet access. service department including Erin and Alex. Service provided within time frame stated. Nice waiting room area with Internet access. More

I was not satisfied with my service this time. I walked in for an oil change around 240 my car didn’t get pulled back until 330 it wasn’t busy I left out by 4:00 so I thought It was pretty strange that my in for an oil change around 240 my car didn’t get pulled back until 330 it wasn’t busy I left out by 4:00 so I thought It was pretty strange that my car was ready in the short amount of time that u can do a oil change check fluids and tire rotation in 30 minutes I hope my car was check correctly and everything was done correctly. More

Only came here due to free coupon. I scheduled an appointment at 7 AM and came in at 6:59 AM and was snapped at that they were closed and I needed to wait....ok for one minute, cool. Then I had to wa appointment at 7 AM and came in at 6:59 AM and was snapped at that they were closed and I needed to wait....ok for one minute, cool. Then I had to wait for an hour and five minutes for an oil change. Not great service and again only came because I paid 15,000 for a car and received the free coupons but it’s almost worth going to scrub a dub for an oil change More

Have been working with this dealership for many years. This is my second purchase. The service department has always taken excellent care of my cars and Ryan is a pleasure to work with. This is my second purchase. The service department has always taken excellent care of my cars and Ryan is a pleasure to work with. More

Alex Hanson is amazing. He is a great asset to your service team!! Always gets back in a timely matter and friendly. He is the reason I changed dealerships. service team!! Always gets back in a timely matter and friendly. He is the reason I changed dealerships. More

Over the top service, Eric our service contract was amazing to work with, the work done our Optima was top notch, i would recomend this dealer to any one, very pleased amazing to work with, the work done our Optima was top notch, i would recomend this dealer to any one, very pleased More

My service agent was awesome from the time I called to see if could bring my car in earlier to the time he escorted me to my car in the lot. He had a fun relatable personality. I have always had very goo see if could bring my car in earlier to the time he escorted me to my car in the lot. He had a fun relatable personality. I have always had very good service agents and have been coming here since before I purchased my current Kia. I “love” my car, take good care of it. It’s nice when I get compliments about it— like a well behaved child. LOL. All of the staff seem to have a camaraderie. As for the car, I don’t know cars well but everything I came in for was done and my awesome agent added on a routine service (tire rotation) that I forgot about. More

I made my appointment online which was fast and super easy to do. Took the car into today for an oil change and tire rotation. Super fast and easy. The staff was so nice and personable. easy to do. Took the car into today for an oil change and tire rotation. Super fast and easy. The staff was so nice and personable. More