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Russ Darrow Kia of Wauwatosa - Service Center
Wauwatosa, WI
252 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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252 Reviews of Russ Darrow Kia of Wauwatosa - Service Center
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January 16, 2025
Great place! Everyone was helpful and professional. Very informative on what was wrong with car. Everyone was helpful and professional. Very informative on what was wrong with car. More
by combatmedic4life
Verified Customer
January 16, 2025
I didn't like the fact that I had an appointment and it took them one hour and 45 minutes for them to change my oil. They didn't start working on my car until am hour after I dropped it off. They are to sl took them one hour and 45 minutes for them to change my oil. They didn't start working on my car until am hour after I dropped it off. They are to slow for me. What are appointments for? More
by NOEMAIL20
Employees Worked With
Service Department.
January 15, 2025
Everything went really well. The did a thorough job on my Kia soul. I especially like the waiting area very comfortable. The did a thorough job on my Kia soul. I especially like the waiting area very comfortable. More
by NOONE2
January 14, 2025
Got an oil change next day my check engine came on let alone waiting almost three hours for an oil change because they didn’t have the proper equipment but being told otherwise. alone waiting almost three hours for an oil change because they didn’t have the proper equipment but being told otherwise. More
by JT519340
Employees Worked With
Service department
August 26, 2024
James made our car issue a priority. He had fabulous communication and was very helpful! He had fabulous communication and was very helpful! More
by lauren.zomboracz
Employees Worked With
September 20, 2023
I am giving this dealership five stars just for recognizing the talents and professionalism of Mr. Dino Black. Dino’s attention to details combined with his natural ability to align with customers recognizing the talents and professionalism of Mr. Dino Black. Dino’s attention to details combined with his natural ability to align with customers is unlimited and his skillsets to find the perfect fit solution for each customer is unique to each interaction. This dealership will learn how to drive home its success observing Dino’s creative and business directions. I have a only seen, personally, Dino’s development as success in his marketing, outreach, and genuine interest in making passive customers owners with a warm welcome to return again and again. More
by Bigappletv
Employees Worked With
Dino Black
August 30, 2023
Perfect appointment! ! Dino made sure the service department took great care of me!!! Great deal on tires & pick up time was on point too!! I love my new Cooper tires!!! ! Dino made sure the service department took great care of me!!! Great deal on tires & pick up time was on point too!! I love my new Cooper tires!!! More
by leslie3176
Employees Worked With
Dino Black
August 04, 2023
Went in for a recall for my forte, my car was broken into while on the lot. Had insurance pay them to repair the damages. Got the car back and the check engine light comes on for evap leak. I bought a new ga while on the lot. Had insurance pay them to repair the damages. Got the car back and the check engine light comes on for evap leak. I bought a new gas cap and still not fixed. Found they damaged the gas hose doing the recall. Had to pressure them to make it right. Ended up having to put it on myself. While under the car found that they didn't connect other gas lines to charcoal box or connect parking brake cable. Stay away from the service department. I hope I won't have to come back for a 3rd time for something else not being done correctly. UPDATE: I was told that the reason why the cable wasn't attached to the spring loaded parking brake was because "a clip missing". I don't appreciate being lied to instead of taking accountability. I fear for anyone who comes here that doesn't know exactly what they are talking about, because they have no issue lying straight to your face. More
by aaron.sweeney622
Employees Worked With
Randy cruze
