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Russ Darrow Kia of Wauwatosa - Service Center

Wauwatosa, WI

4.3
369 Reviews

369 Reviews of Russ Darrow Kia of Wauwatosa - Service Center

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May 02, 2025

All information not written down when making appointment. Athanasios was amazing and did a great job. More

by kirana.noe
Recommend Dealer
Yes
Employees Worked With
Athanasios Almouti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Athanasios Almouti
May 02, 2025 -

Russ Darrow Kia of Wauwatosa responded

Thank you for choosing Russ Darrow Kia of Wauwatosa. Your feedback and rating mean a lot to us. We're glad Athanasios and the team were able to help, and we hope to see you again! Matt Kiscellus matt.kiscellus@russdarrow.com

May 01, 2025

Called to add brake flush special for $140 after car was brought in and I left the dealership received call informing me that the actual price was $205 plus tax. I agreed to go ahead with it. Receives bil More

by PATRICK.SLOAN.53154
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Athanasios Almouti
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2025 -

Russ Darrow Kia of Wauwatosa responded

Patrick, thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us your contact information so we can reach out. We aim to ensure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case, and we'd love the opportunity to get more details to see if we can turn this situation around for you. Matt Kiscellus matt.kiscellus@russdarrow.com

May 01, 2025

They have bad service and I will not recommend anyone to take their vehicle there More

by JAMIE.OBERNBERGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Maricel Crantz
May 04, 2025 -

Russ Darrow Kia of Wauwatosa responded

Jamie, thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us your contact information so we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Matt Kiscellus matt.kiscellus@russdarrow.com

April 30, 2025

Friendly staff. .gives accurate times to expect having service completed. Appreciated the video of what was done ..for it to be even better video what they are doing More

by OLSPLS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarena Hansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2025 -

Russ Darrow Kia of Wauwatosa responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Matt Kiscellus matt.kiscellus@russdarrow.com

April 30, 2025

Explained everything well and was very upfront with the services. Gave me the best price for the services required. More

by brewersjg3
Recommend Dealer
Yes
Employees Worked With
Edward Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edward Porter
Apr 30, 2025 -

Russ Darrow Kia of Wauwatosa responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Kia of Wauwatosa. Matt Kiscellus matt.kiscellus@russdarrow.com

April 29, 2025

Quick easy friendly Polite explained well Funny bright happy attitude informative professional Personable calm smiling More

by shelly schoenung
Recommend Dealer
Yes
Apr 29, 2025 -

Russ Darrow Kia of Wauwatosa responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Matt Kiscellus matt.kiscellus@russdarrow.com

April 29, 2025

Great job for my car. After changing oil, car had the signal of engine. They fixed it well. More

by SeonJoo Oh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Christy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sarena Hansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2025 -

Russ Darrow Kia of Wauwatosa responded

Thanks for sharing your thoughts about your experience with Russ Darrow Kia of Wauwatosa. We appreciate your business and hope to see you again soon! Matt Kiscellus matt.kiscellus@russdarrow.com

April 29, 2025

Great customer service! In and out in no time! There is an issue as my car is now leaking oil since the oil change. Your dealership is the second Russ Darrow dealership to n More

by loridev71
Recommend Dealer
Yes
Apr 29, 2025 -

Russ Darrow Kia of Wauwatosa responded

Lori, we appreciate your business. We'd like to know more about your visit and where you feel we can improve to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you, and we will reach out. Thank you again for your input, and we hope to hear from you soon. Matt Kiscellus matt.kiscellus@russdarrow.com

April 27, 2025

Awesome friendly efficient responsive customer satisfaction at its highest theykoa really does a great job More

by VENCEBOOKER92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarena Hansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2025 -

Russ Darrow Kia of Wauwatosa responded

Thanks for sharing your thoughts about your experience with Russ Darrow Kia of Wauwatosa. We appreciate your business and hope to see you again soon! Matt Kiscellus matt.kiscellus@russdarrow.com

April 24, 2025

Sarena has always been my goto service advisor at Tosa Kia. Treats customers well informed. More

by VetNavyChief
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Christy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sarena Hansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2025 -

Russ Darrow Kia of Wauwatosa responded

Thank you for choosing Russ Darrow Kia of Wauwatosa. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Matt Kiscellus matt.kiscellus@russdarrow.com

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