Russ Darrow Kia of Wauwatosa - Service Center

The process of checking in was easy. The location was clean and the staff were kind and professional. The location was clean and the staff were kind and professional. More

Connor is always so helpful to me and very nice. His efficiency in getting things done and communicating with his colleagues is impressive. I really appreciate Conor. He is a big part of the reason His efficiency in getting things done and communicating with his colleagues is impressive. I really appreciate Conor. He is a big part of the reason I go to Russ Darrow Kia. More

T was very helpful as it was not told to me that you do diagnostic testing first before service. That would have been a helpful piece of information. The car needed to be kept overnight. T was also aware diagnostic testing first before service. That would have been a helpful piece of information. The car needed to be kept overnight. T was also aware of the issue with gas tank and also informed me that there were 3 recalls! He offered me a rental car and the car was ready the next day for pick up. Thank you for your great customer service! Sheri L More

ALWAYS receive kind attention from service desk staff. I appreciate the video & commentary of the technician performing work on my vehicle. Thank you!!! I appreciate the video & commentary of the technician performing work on my vehicle. Thank you!!! More

Prompt and courteous staff. Good communication about service. Eager to help and meet my needs. Good communication about service. Eager to help and meet my needs. More

I am still not satisfied with my service ( new motor was installed and once I got it home the engine light came on so I bought it back up to Russ Darrow and they said it was my Cadillac converter ) how is t installed and once I got it home the engine light came on so I bought it back up to Russ Darrow and they said it was my Cadillac converter ) how is that so when you just did an overall inspection-I still have not heard back from the manager o spoke with and it’s been almost 90 days More

Highly efficient process. Top notch checkup for the vehicle. Would recommend to any Kia owner Top notch checkup for the vehicle. Would recommend to any Kia owner More

Very good customer service and friendly welcoming and kind always smiling and offering snacks and beverages kind always smiling and offering snacks and beverages More

The staff was very nice and courteous. I really enjoyed the video feed of the work being done on my car. I really enjoyed the video feed of the work being done on my car. More

Workers were very nice, fast work, and my car was done in a reasonable time. a reasonable time. More