Russ Darrow Kia of Wauwatosa - Service Center

Over all the customer service was great. I brought my car in for routine maintenance on Saturday, March 1st and was asked if I’d like a complementary car wash, I said yes. When I picked up m I brought my car in for routine maintenance on Saturday, March 1st and was asked if I’d like a complementary car wash, I said yes. When I picked up my car, it was not washed. I brought my car in for another issue on March 3rd, that required the dealership to keep it over night, which I was fine with, but my car was dirtier than it was when I brought it in, and with this service (that I paid for) I was asked when I dropped the car off if I’d like a complementary car wash, and said yes. More

Why do you allow an employee to walk around with a boombox screeching music at 830 in the morning? It was very loud and very disruptive. Bad enough to sit there waiting for your car, but then to liste boombox screeching music at 830 in the morning? It was very loud and very disruptive. Bad enough to sit there waiting for your car, but then to listen to that? More

Very prompt. Let me know how the car was moving through the process. I will be back. Let me know how the car was moving through the process. I will be back. More

My experience has always been good. I trust them to take the best care of of my car without charging for things I don’t need. I trust them to take the best care of of my car without charging for things I don’t need. More

Like getting a short video of the work they’re doing on my vehicle and that they pretty much keep to scheduled appointments my vehicle and that they pretty much keep to scheduled appointments More

Very professional very satisfied with the service I received everything done in a timely matter, even wash my vehicle when they were done received everything done in a timely matter, even wash my vehicle when they were done More

Everyone at the dealership has been very friendly and helpful and I received excellent service. helpful and I received excellent service. More

They are awesome! I love the idea of videoing your while in for service showing different things that need attention or that are in good condition! I very much like t I love the idea of videoing your while in for service showing different things that need attention or that are in good condition! I very much like the waiting area, where you can help yourself to coffee or tea, possibly some small snacks! Very accommodating! Thank you for your excellence in what you do! More

I always enjoy the service I receive. I just did not like that I was waiting and not told it was the wrong part. I didn’t know until I went to the service desk. I just did not like that I was waiting and not told it was the wrong part. I didn’t know until I went to the service desk. More

Thank you to Connor Sawyer and Matt Czaplewski with assisting me with my new tires! I appreciate it. I am including Sarena in this because she is the one who gave me the price quote for my tires back i assisting me with my new tires! I appreciate it. I am including Sarena in this because she is the one who gave me the price quote for my tires back in December and I think I had a missed opportunity where I wanted to give her a good review but didn't forget. Also Jaylen wasn't there and I didn't run into him this time but he is fabulous and I'd like to send him a virtual hug because he is awesome and I know he is there. Since I am making a review just wanted to send him some positive vibes because he is cool. More