Russ Darrow Kia of Wauwatosa - Service Center

Oil change Great dealership. Friendly helpful staff. Great experience everytime im there. Ryan always smiling and friendly and great at providing updates if its Great dealership. Friendly helpful staff. Great experience everytime im there. Ryan always smiling and friendly and great at providing updates if its taking longer than expected or just general updates More

Pleasant Surprize !!!! I have had my Kia Sorrento serviced at Wauwatosa location before and have always been pleased with not only the work but also the helpful friendly sta I have had my Kia Sorrento serviced at Wauwatosa location before and have always been pleased with not only the work but also the helpful friendly staff ! Today really "knocked it out of the park"! To get to the point I had my oil changed 2 days before this appt. at a nationally known muffler repair center and was told not right now but maybe at next oil change I should get a brake job as pads were getting thin . I thought o heck Summers around the corner and there is a $100 coupon for a brake job from Wauwatosa Kia. Made an appointment ,went in signed up to $300 in repairs to cover cost of brakes minus coupon so they would not have to call me while I was in theatre down the street at Mayfair while they did the brakes. Had their shuttle,very quick and friendly driver,take me to Mayfair for movie .Bought ticket sat down to enjoy the show and started watching coming attractions,noticed my phone lighting up and answered( theatre was empty except myself and 1 other couple and movie had not started yet} Kia repair counter guy informed me still had 70% pad left on brakes and would be a waste to fix now. How many repair places with an already signed 300 dollar ok to go ahead with work would have been this honest? Some YES ,the majority would have just put new pads on and charged for it,and a small minority would have charged the 300 and not done anything. Russ Darrow Kia gets an A++ from this guy and the way they handled this tells a lot about this dealership. I will be back and Thank You to Darrow and it's employees More

Oil changes Everyone at this location is amazing. The service dept staff is awesome. I will not take my vehicles anywhere else for oil changes and other services Everyone at this location is amazing. The service dept staff is awesome. I will not take my vehicles anywhere else for oil changes and other services as well. More

Friendly on time service They were very friendly and helpful. They estimated about an hour and a half for our service but it only took about 55 minutes. The only problem was They were very friendly and helpful. They estimated about an hour and a half for our service but it only took about 55 minutes. The only problem was that they didn't return some of the settings on the car and they pulled out our Progressive insurance monitor and didn't put it back when finished. A man was also nice enough to remove some of the ice off of the car as their car wash wasn't operating because of the extreme cold. More

Thank you Thanks for always getting a job done on time and accurately. Appreciate your service and your effort. Also for making your customers happy, thank you Thanks for always getting a job done on time and accurately. Appreciate your service and your effort. Also for making your customers happy, thank you keep up the good work guys! More

Good job Everything was fine except it was disappointing that I had to wait 30 mins for the shuttle to take me to work. That of course made me late Everything was fine except it was disappointing that I had to wait 30 mins for the shuttle to take me to work. That of course made me late More

I like this dealership a lot!! Everyone has always been helpful any time I have visited this dealership.My most recent visit was because I am having an issue with my vehicle and bec Everyone has always been helpful any time I have visited this dealership.My most recent visit was because I am having an issue with my vehicle and because I have confidence in them it made me feel better to go there to get this taken care of.The people are always helpful and even give me good advice on what is actually needed for my vehicle .I have always gotten a realistic expectation in getting service and I genuinely enjoy coming there . More

Excellent Tire light was on. Even though Russ Darrow Kia had no available appointments they allowed me to come in. I had two screws in one tire and they fixed i Tire light was on. Even though Russ Darrow Kia had no available appointments they allowed me to come in. I had two screws in one tire and they fixed it for free. Excellent service! More

Great customer service I went for an oil change and it was fast and great customer service was provided! Highly recommend to friends and family! Very clean in the inside as I went for an oil change and it was fast and great customer service was provided! Highly recommend to friends and family! Very clean in the inside as well. More

Satisfied I’m always pleased with the service I get. They finished my car in a timely fashion and it was vacuumed. I like how I can drop my car off early and t I’m always pleased with the service I get. They finished my car in a timely fashion and it was vacuumed. I like how I can drop my car off early and then pick it up when the work is all done. More