Russ Darrow Kia of Wauwatosa - Service Center

Everything was fine as usual, but just wondering why there was an extra 3% charge for using a credit card to pay. No extra charge to use a debit card, so that's how I ended up paying the bill. Not reall there was an extra 3% charge for using a credit card to pay. No extra charge to use a debit card, so that's how I ended up paying the bill. Not really a problem, but that never happened there before. More

It took an hour and ten minutes for a oil change and tire rotation. The car was cleaner than when I brought it in. The main issue for me was that I made sure to tell the service writer to tell the mechan rotation. The car was cleaner than when I brought it in. The main issue for me was that I made sure to tell the service writer to tell the mechanic to not change ANY of the car's settings. He put it in the notes and highlighted them. When the car was done he assured me that none of the settings were changed. Setting number 1 that was changed- the seat- I couldn't get in the car because the seat was moved up and the tilt was moved upright. Setting 2- the auto headlights- they were turned off. Setting 3- the radio- it was turned off. I know these might seem like minor things but they add up to irritation. Especially when I expressly noted it ahead of time to give them the opportunity to make me happy. Instead, like every time I have come here for service, some of the settings were changed. I also understand that the seat might have to be moved to safely drive it for someone shorter. But at least put it back close to where it was. It's so simple. More

Ryan has been so helpful in fixing a recurrent problem with rodent chewing wiring in my car. He got me back in right away when the rodents attacked again. Thank you. with rodent chewing wiring in my car. He got me back in right away when the rodents attacked again. Thank you. More

This service Dept works really hard to make sure you get quality work done at a fair price...Kudos to them for making Life a lil easier during this CoVid Epidemic. quality work done at a fair price...Kudos to them for making Life a lil easier during this CoVid Epidemic. More

Ryan was very pleasant he greeted me he told me it would be probably 45 minutes for my oil change which was done earlier than that so I was really impressed any thanked me for coming into Kia be probably 45 minutes for my oil change which was done earlier than that so I was really impressed any thanked me for coming into Kia More

The people there are friendly and they make sure you are please with service. When, I decide to get a new car ghats the place. please with service. When, I decide to get a new car ghats the place. More

Oil change done, was told car was vacuumed and car wash, car was NOT vacuumed out, disappointed.car usually vacuumed upon arrival, but not done car was NOT vacuumed out, disappointed.car usually vacuumed upon arrival, but not done More

Alex was nice service desk guy. He smiled and spoke to my child. Alex used a Friendly tone. Seem like he like he’s happy to do his job. child. Alex used a Friendly tone. Seem like he like he’s happy to do his job. More

Very professional staff and fast service. The quality is consistently good! And the lounge is really comfortable :-) Thank you for great service and customer value consistently good! And the lounge is really comfortable :-) Thank you for great service and customer value More

I highly recommend the Wauwatosa Kia dealership. I was greeted and helped right away. Excellent customer service given by the young man that helped me. Also, great service on my car. greeted and helped right away. Excellent customer service given by the young man that helped me. Also, great service on my car. More