Russ Darrow Kia of Wauwatosa - Service Center

They always take good care of me and meet my needs. I’ve never had any issues. never had any issues. More

Serena did a great job in helping me. She also offered a car wash and vacuum. car wash and vacuum. More

Avoid if you can. I have had nothing but issues with service at this location. I asked for an emissions check they said it was done it was not. I have been told my battery and brakes were in good condit service at this location. I asked for an emissions check they said it was done it was not. I have been told my battery and brakes were in good condition to have these parts fail within a week so clearly they did not check them. Find another location to get a kia serviced More

My husband and I are appreciative of the helpful staff and our rep who helped us pick the perfect car for our family. Very friendly! Highly recommended. and our rep who helped us pick the perfect car for our family. Very friendly! Highly recommended. More

Good dealership, service time is not what I expected took two hours for oil change. took two hours for oil change. More

This was my first time at this dealer since I am new to the area. I was pleasantly surprised with the friendliness of everyone. I was very fond of Rob Kulp and his team in Madison who took such a personal the area. I was pleasantly surprised with the friendliness of everyone. I was very fond of Rob Kulp and his team in Madison who took such a personal interest in my 2001 Jeep and I didn’t expect I’d find that kind of service here. I met Jason, the service manager, and he took the time to answer my questions. I definitely will be back. More

friendly people. knowledgeable staff. goes out of their way to help and make sure you're comfortable and informed way to help and make sure you're comfortable and informed More

This dealership HAD been great for 5 years. Something is “off” now. Way off! Appointment times mean nothing. I made an appointment for an oil change and check engine sound several weeks ahead of time. Three “off” now. Way off! Appointment times mean nothing. I made an appointment for an oil change and check engine sound several weeks ahead of time. Three days after my appointment, the car was first looked at. The service agent did not ever call to update us on the progress. The explanations for the car not being serviced varied. It was a full month before I got my car back. Russ Darrow Dealership, in spite of their ads and phone recordings, refused to provide a loaner or assist with car rental expenses. The service manager refused to take or return our call. Instead we were again directed to call Kia directly. We had already done that. More

Jermaine was professional and courteous. My oil change and tire rotation was done in under an hour. They take good care of you at Russ Darrow Kia in Wauwatosa. and tire rotation was done in under an hour. They take good care of you at Russ Darrow Kia in Wauwatosa. More

I am really thankful for the assistance that I received this past weekend. I was there for one thing but also got other questions answered as well. Overall this location has ALWAYS made me feel good about this past weekend. I was there for one thing but also got other questions answered as well. Overall this location has ALWAYS made me feel good about the people I end up working with when I am there and it always gives me confidence. I would like to shout out all of the people who helped me when I was there. I never have had a bad experience with this location. More