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Russ Darrow Kia of Wauwatosa - Service Center

Wauwatosa, WI

4.5
250 Reviews

250 Reviews of Russ Darrow Kia of Wauwatosa - Service Center

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February 13, 2025

Representative was great. I am still upset about the experience I had during the initial purchase of the vehicle. More

by RjGerlack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
STEVEN A GARNER
1.0
This rating includes all reviews, with more weight given to recent reviews.
Athanasios Almouti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sarena Hansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edward Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Connor Sawyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ajmal Taujoo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 16, 2025 -

Russ Darrow Kia of Wauwatosa responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Matt Kiscellus matt.kiscellus@russdarrow.com

February 12, 2025

This dealership is worthless. They don’t take the time to look into anything and don’t take your word. I will never buy a Kia telluride. I’ve never had so many problems with a veh More

by Cje2025
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Feb 15, 2025 -

Russ Darrow Kia of Wauwatosa responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Matt Kiscellus matt.kiscellus@russdarrow.com

February 11, 2025

Everyone was so wonderful and helpful. They made a stressful situation easy to handle and had everything done in a timely manner. More

by CPAALBCO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarena Hansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2025 -

Russ Darrow Kia of Wauwatosa responded

Thank you so much for your excellent review! We are so glad that Sarena and our team had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Kia of Wauwatosa to be a positive one. Please don't hesitate to reach out if you need anything else. Matt Kiscellus matt.kiscellus@russdarrow.com

February 11, 2025

Trustworthy, professional, try to give you the best deal for your budget and very nice people. In other words no gimmicks or tricks to get you to buy a car. More

by lavella.green
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Duda
5.0
This rating includes all reviews, with more weight given to recent reviews.
STEVEN A GARNER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lamont Games
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Brown
4.0
This rating includes all reviews, with more weight given to recent reviews.
Athanasios Almouti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sarena Hansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ajmal Taujoo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2025 -

Russ Darrow Kia of Wauwatosa responded

Lavella, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Kia of Wauwatosa, we look forward to having you as a valued customer for many years to come! Matt Kiscellus matt.kiscellus@russdarrow.com

February 11, 2025

Diligent and dependable, faithfully executing the warranty commitments established by Kia, going the extra mile to ensure my family has comparable transportation while Russ Darrow services my vehicle More

by nick.pappathopoulos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Athanasios Almouti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2025 -

Russ Darrow Kia of Wauwatosa responded

Nick, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Matt Kiscellus matt.kiscellus@russdarrow.com

February 10, 2025

I always feel like family at Russ Darrow Wauwatosa! Connor Sawyer is a true professional, he is kind & understanding and always goes above & beyond to care for his customers! More

by SCOUTINGGRANDMA3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Sawyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2025 -

Russ Darrow Kia of Wauwatosa responded

Thank you for your very kind review. Connor and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Kia of Wauwatosa. Matt Kiscellus matt.kiscellus@russdarrow.com

February 04, 2025

Helpful service desk representative, job complete when promised, provided shuttle ride back and fourth, communicated well during job More

by MOUSETRAPGUY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2025 -

Russ Darrow Kia of Wauwatosa responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Matt Kiscellus matt.kiscellus@russdarrow.com

February 03, 2025

Everyone was very nice and professional and my car was done in a timely manner! More

by ganfam20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarena Hansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2025 -

Russ Darrow Kia of Wauwatosa responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Matt Kiscellus matt.kiscellus@russdarrow.com

February 03, 2025

Get you in and out in a timely manner. Very knowledgeable and informative when it comes to what is best for you and your automobile. More

by CRAIGDWROTEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Athanasios Almouti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2025 -

Russ Darrow Kia of Wauwatosa responded

Thank you, Craig, for sharing about your experience with Russ Darrow Kia of Wauwatosa. We appreciate your business and hope to see you again soon! Matt Kiscellus matt.kiscellus@russdarrow.com

February 03, 2025

Great customer service and I appreciate he listens to my concerns without judgement. He also assures me that the work was evaluated and completed if needed. More

by VERONICAW9000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Athanasios Almouti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2025 -

Russ Darrow Kia of Wauwatosa responded

Thank you for the kind words for our service department, Veronica! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Matt Kiscellus matt.kiscellus@russdarrow.com

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