Russ Darrow Kia of Wauwatosa - Service Center

I am unhappy with the KIA brand. After having to arrange for someone to take my work shift and paying two days for a car rental for a recall, no work was able to be done. Only to be After having to arrange for someone to take my work shift and paying two days for a car rental for a recall, no work was able to be done. Only to be told that KIA put a hold on all recall repairs. Having to spend $200 on a car rental that was unnecessary was a waste of my money and my time. KIA already took two years to address the theft situation with only a software update to have my vehicle vandalized three times. KIA needs to step up and do right by their customers. The lack of communication and inaction to correct the problems with their vehicles is disappointing. More

I really appreciate the feedback on my car and the suggestion. I’m a long time Kia customer thank you for your service. suggestion. I’m a long time Kia customer thank you for your service. More

All information not written down when making appointment. Athanasios was amazing and did a great job. Athanasios was amazing and did a great job. More

I like this dealership. They are polite and fast. They also do great work. I stopped going to the one closer to my house to go to them. They are polite and fast. They also do great work. I stopped going to the one closer to my house to go to them. More

I made an appointment for yesterday last week and they didn't have it on the didn't have it on the More

They have bad service and I will not recommend anyone to take their vehicle there take their vehicle there More

Called to add brake flush special for $140 after car was brought in and I left the dealership received call informing me that the actual price was $205 plus tax. I agreed to go ahead with it. Receives bil brought in and I left the dealership received call informing me that the actual price was $205 plus tax. I agreed to go ahead with it. Receives bill with additional charges for environmental/supplies. Final bill $249.60. I feel mislead and will discourage others from this establishment. Also, was not notified when work was done. Had to approach counter after seeing my car on side of service station. More

Explained everything well and was very upfront with the services. Gave me the best price for the services required. services. Gave me the best price for the services required. More

Friendly staff. .gives accurate times to expect having service completed. Appreciated the video of what was done ..for it to be even better video what they are doing .gives accurate times to expect having service completed. Appreciated the video of what was done ..for it to be even better video what they are doing while the are doing it More

Quick easy friendly Polite explained well Funny bright happy attitude informative professional Personable calm smiling happy attitude informative professional Personable calm smiling More