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Russ Darrow Kia of Wauwatosa - Service Center

Wauwatosa, WI

4.3
367 Reviews

367 Reviews of Russ Darrow Kia of Wauwatosa - Service Center

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May 30, 2025

Fast service, courteous employees, provided a ride to and from the dealership for my service needs. More

by DDUARTE.DD26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Athanasios Almouti
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2025 -

Russ Darrow Kia of Wauwatosa responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Kia of Wauwatosa, we look forward to having you as a valued customer for many years to come! Matt Kiscellus matt.kiscellus@russdarrow.com

May 30, 2025

Never had to talk with someone who's rude. They're so nice! Love the free tea and coffee while you wait for your service too. More

by KIMKILPS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2025 -

Russ Darrow Kia of Wauwatosa responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Kia of Wauwatosa. We look forward to having you as one of our valued customers for many more years to come! Matt Kiscellus matt.kiscellus@russdarrow.com

May 29, 2025

I arrived, checked in my car, waited in the lobby, paid for my vehicle, and drove off. I'm not sure if they washed my car, but whatever. More

by Jovo.potkonjak
Recommend Dealer
Yes
Employees Worked With
Connor Sawyer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Connor Sawyer
May 30, 2025 -

Russ Darrow Kia of Wauwatosa responded

Thank you for choosing Russ Darrow Kia of Wauwatosa. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Matt Kiscellus matt.kiscellus@russdarrow.com

May 29, 2025

Always professional and friendly. Get new chairs that don't scrape the tile in the waiting area. Please ?? More

by MTORTHOMSON
Recommend Dealer
Yes
Employees Worked With
Athanasios Almouti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Athanasios Almouti
May 29, 2025 -

Russ Darrow Kia of Wauwatosa responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Kia of Wauwatosa. Matt Kiscellus matt.kiscellus@russdarrow.com

May 25, 2025

Very responsive to customer needs. Made accommodations to provide me with alternative transportation. Polite, communicative, and reliable. More

by BE.AMAZING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Athanasios Almouti
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2025 -

Russ Darrow Kia of Wauwatosa responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Kia of Wauwatosa. Matt Kiscellus matt.kiscellus@russdarrow.com

May 24, 2025

Service completed promptly. Appreciate text message updates and vehicle video. They didn’t apply coupon correctly but Chris fixed thst More

by Kia Hunk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Athanasios Almouti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris
May 24, 2025 -

Russ Darrow Kia of Wauwatosa responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Matt Kiscellus matt.kiscellus@russdarrow.com

May 22, 2025

The service was handled very efficiently and completed on schedule Will definitely continue to come to Russ Darrow for my needed services More

by DenDen
Recommend Dealer
Yes
Employees Worked With
Connor Sawyer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Connor Sawyer
May 22, 2025 -

Russ Darrow Kia of Wauwatosa responded

Den Den, Thanks for sharing about your service experience with Russ Darrow Kia of Wauwatosa. We appreciate your business and hope to see you again soon! Matt Kiscellus matt.kiscellus@russdarrow.com

May 21, 2025

Every one at Russ Darrow were courteous, respectful & very professional. I would definitely recommend your Russ Darrow More

by byrite65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ajmal Taujoo
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2025 -

Russ Darrow Kia of Wauwatosa responded

Thank you for choosing Russ Darrow Kia of Wauwatosa. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Matt Kiscellus matt.kiscellus@russdarrow.com

May 21, 2025

I really dont have any thing to say or give a written review. This is done More

by noreenfroelich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
May 21, 2025 -

Russ Darrow Kia of Wauwatosa responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Matt Kiscellus matt.kiscellus@russdarrow.com

May 20, 2025

Quick and efficient Athanasios met me right away and kept me up to speed on progress. Very professional. More

by MARTIN_MIKE85
Recommend Dealer
Yes
Employees Worked With
Athanasios Almouti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Athanasios Almouti
May 21, 2025 -

Russ Darrow Kia of Wauwatosa responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Matt Kiscellus matt.kiscellus@russdarrow.com

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