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Russ Darrow Kia of Wauwatosa - Service Center
Wauwatosa, WI
317 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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Service Time
Service Communication
317 Reviews of Russ Darrow Kia of Wauwatosa - Service Center
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October 05, 2021
This was my first time at this dealer since I am new to the area. I was pleasantly surprised with the friendliness of everyone. I was very fond of Rob Kulp and his team in Madison who took such a personal the area. I was pleasantly surprised with the friendliness of everyone. I was very fond of Rob Kulp and his team in Madison who took such a personal interest in my 2001 Jeep and I didn’t expect I’d find that kind of service here. I met Jason, the service manager, and he took the time to answer my questions. I definitely will be back. More
by panza27sancho
Employees Worked With
Jason
September 30, 2021
This dealership HAD been great for 5 years. Something is “off” now. Way off! Appointment times mean nothing. I made an appointment for an oil change and check engine sound several weeks ahead of time. Three “off” now. Way off! Appointment times mean nothing. I made an appointment for an oil change and check engine sound several weeks ahead of time. Three days after my appointment, the car was first looked at. The service agent did not ever call to update us on the progress. The explanations for the car not being serviced varied. It was a full month before I got my car back. Russ Darrow Dealership, in spite of their ads and phone recordings, refused to provide a loaner or assist with car rental expenses. The service manager refused to take or return our call. Instead we were again directed to call Kia directly. We had already done that. More
by Lorrie
Employees Worked With
Other Employees :
Service manager, don’t know name, refused to accept or return our call.
September 26, 2021
Jermaine was professional and courteous. My oil change and tire rotation was done in under an hour. They take good care of you at Russ Darrow Kia in Wauwatosa. and tire rotation was done in under an hour. They take good care of you at Russ Darrow Kia in Wauwatosa. More
by Nyy11355
Employees Worked With
Jermaine
September 20, 2021
I am really thankful for the assistance that I received this past weekend. I was there for one thing but also got other questions answered as well. Overall this location has ALWAYS made me feel good about this past weekend. I was there for one thing but also got other questions answered as well. Overall this location has ALWAYS made me feel good about the people I end up working with when I am there and it always gives me confidence. I would like to shout out all of the people who helped me when I was there. I never have had a bad experience with this location. More
by WLB5
Employees Worked With
Service Department
September 16, 2021
Communication was atrocious. After bringing in my car when it had broken down on the highway, I was told it would be a few days before they could look at it. After 6 whole days, I had to call them to ask when it had broken down on the highway, I was told it would be a few days before they could look at it. After 6 whole days, I had to call them to ask if there was any update, and was then told I would receive a call tomorrow. I never got a call, so I called again, and was told I’d get an update the NEXT day. This happened 3 days in a row, and I was the one who called them every single time. Even after they had found the problem with my car, I had to pry and complain until the service manager gave me an update. I was without a car for 2 full weeks and was never offered a loaner car or any sort of assistance whatsoever. More
by Trevor
Employees Worked With
Sarena Hansen
September 11, 2021
Great sales and service staff to work with that communicates needs to the customer and stay within scheduled service appointment on desired days of maintenance communicates needs to the customer and stay within scheduled service appointment on desired days of maintenance More
by Ann
Employees Worked With
Service , Douglas Johnson
September 03, 2021
Extremely satisfied with the service advisor. She was very friendly and knowledgeable. Went out of her way to help me and maintained a great attitude. very friendly and knowledgeable. Went out of her way to help me and maintained a great attitude. More
by ELLISLARRY82
Employees Worked With
Female service advisor
August 24, 2021
Delightful service person will definitely return I donot want to add more verbage the initial comment should have been enough and it it it it want to add more verbage the initial comment should have been enough and it it it it More
by Eneuens2
Employees Worked With
You are making this too hard
