Russ Darrow Kia of Wauwatosa - Service Center

Russ Darrow was an amazing experience in the time of need . Thank you for your help need . Thank you for your help More

The dealership is always clean and the people there are friendly. Service is completed in the given timeframe friendly. Service is completed in the given timeframe More

Nice waiting area and not long waiting time, very polite and helpful service, I would return for more service done to my vehicle and helpful service, I would return for more service done to my vehicle More

Purchased a car in February 2024 the entire engine went out 6 months later, went back & forth talking with cooperate, to put fire under the dealership butts because we aren't getting any answers, then fina out 6 months later, went back & forth talking with cooperate, to put fire under the dealership butts because we aren't getting any answers, then finally someone called but now NO ONE HAS CALLED IN WEEKS! Drove their rental for 1 & half months, went to the store & they found us the kia SORENTO (was sceptical at first about the kia brand because of the theft, but was also DESPERATE for a car)..... So now we're getting Still waiting on dealership to contact us about the car we purchased in December but ran into a "possible car jacking" a week after purchasing the Kia Sorento, but NO ONE is trying to rectify this problem of us returning the car to them (just racking up 100s of rejected letters from finance companies) but no communication to possibly purchase another one, although we've talked to them 5 days after buying the car, Steve Garner is a great salesman and did help us to get this car and grateful for him, he helped from the initial beginning but we don't hear from him for weeks I take it that he's the busy man he is and hopefully will hear soon More

Long time customer. .. always great service to both my vehicles and myself.... professional all the way .. always great service to both my vehicles and myself.... professional all the way More

They were prompt and helpful. Kept me informed. Nice waiting area. Offered a ride to and from Kept me informed. Nice waiting area. Offered a ride to and from More

Representative was great. I am still upset about the experience I had during the initial purchase of the vehicle. I am still upset about the experience I had during the initial purchase of the vehicle. More

This dealership is worthless. They don’t take the time to look into anything and don’t take your word. I will never buy a Kia telluride. I’ve never had so many problems with a veh They don’t take the time to look into anything and don’t take your word. I will never buy a Kia telluride. I’ve never had so many problems with a vehicle. It leaks oil and they refuse to look into it. They also say the whistling noise that it makes in the cold is not uncommon to a Telluride too. How embarrassing is it for some to hear that sound. Ask me to send you a video I will do so. Also my car leaked brake fluid too. Never but a Kia lol More

Diligent and dependable, faithfully executing the warranty commitments established by Kia, going the extra mile to ensure my family has comparable transportation while Russ Darrow services my vehicle warranty commitments established by Kia, going the extra mile to ensure my family has comparable transportation while Russ Darrow services my vehicle. More

Everyone was so wonderful and helpful. They made a stressful situation easy to handle and had everything done in a timely manner. They made a stressful situation easy to handle and had everything done in a timely manner. More