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Russ Darrow Kia of Wauwatosa - Service Center

Wauwatosa, WI

4.4
316 Reviews
Call Service Center (414) 404-8345

316 Reviews of Russ Darrow Kia of Wauwatosa - Service Center

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January 31, 2025

ALWAYS receive kind attention from service desk staff. I appreciate the video & commentary of the technician performing work on my vehicle. Thank you!!! More

by ERMA.BEHUL1
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Sawyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 03, 2025 -

Russ Darrow Kia of Wauwatosa responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Matt Kiscellus matt.kiscellus@russdarrow.com

January 27, 2025

Very good customer service and friendly welcoming and kind always smiling and offering snacks and beverages More

by bhopson0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Athanasios Almouti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sarena Hansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edward Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Connor Sawyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ajmal Taujoo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 27, 2025 -

Russ Darrow Kia of Wauwatosa responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Matt Kiscellus matt.kiscellus@russdarrow.com

January 27, 2025

The staff was very nice and courteous. I really enjoyed the video feed of the work being done on my car. More

by DISHARMONIOUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Athanasios Almouti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 27, 2025 -

Russ Darrow Kia of Wauwatosa responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Kia of Wauwatosa. We look forward to having you as one of our valued customers for many more years to come! Matt Kiscellus matt.kiscellus@russdarrow.com

January 27, 2025

Workers were very nice, fast work, and my car was done in a reasonable time. More

by CIARA.MCDADE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Athanasios Almouti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 27, 2025 -

Russ Darrow Kia of Wauwatosa responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Ciara, and it's great to hear about your excellent experience here at Russ Darrow Kia of Wauwatosa. Matt Kiscellus matt.kiscellus@russdarrow.com

January 24, 2025

The dealership is very clean, well maintained, and staff is very courteous and friendly, will definitely be back again! More

by mightymdc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Czaplewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Athanasios Almouti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 24, 2025 -

Russ Darrow Kia of Wauwatosa responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Matt Kiscellus matt.kiscellus@russdarrow.com

January 24, 2025

Great personalities and very welcoming. I’ve never had a problem or felt ignored. Thanks for help More

by Jerry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Christy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gaétano “Rio” Dacquisto
5.0
This rating includes all reviews, with more weight given to recent reviews.
STEVEN A GARNER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lamont Games
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Freiheit
5.0
This rating includes all reviews, with more weight given to recent reviews.
Athanasios Almouti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sarena Hansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edward Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Connor Sawyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ajmal Taujoo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 24, 2025 -

Russ Darrow Kia of Wauwatosa responded

Thank you, Jerry, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Matt Kiscellus matt.kiscellus@russdarrow.com

January 24, 2025

Thank you very much for the oil change and understanding what was needed and what was needed for the car thank you for making me feel like family More

by NOCASH4U223
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Athanasios Almouti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 24, 2025 -

Russ Darrow Kia of Wauwatosa responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Kia of Wauwatosa, we look forward to having you as a valued customer for many years to come! Matt Kiscellus matt.kiscellus@russdarrow.com

January 23, 2025

He was very polite and helpful. He also provided me with assurance with a video of the work that had been done More

by VERONICAW9000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Athanasios Almouti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 24, 2025 -

Russ Darrow Kia of Wauwatosa responded

Thank you, Veronica, for choosing Russ Darrow Kia of Wauwatosa. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Matt Kiscellus matt.kiscellus@russdarrow.com

January 23, 2025

Excellent customer service, polite, informative, liked the service video, periodic updates, price updates, service update. More

by DEBRABERDINE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarena Hansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 24, 2025 -

Russ Darrow Kia of Wauwatosa responded

Thanks, Debra, for sharing your thoughts about your experience with Russ Darrow Kia of Wauwatosa. We appreciate your business and hope to see you again soon! Matt Kiscellus matt.kiscellus@russdarrow.com

January 22, 2025

It's cool that there's a window into the service area from the waiting area. More

by jherbst083084
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Jan 22, 2025 -

Russ Darrow Kia of Wauwatosa responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Matt Kiscellus matt.kiscellus@russdarrow.com

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