Back

Russ Darrow Kia of Wauwatosa - Service Center

Wauwatosa, WI

4.3
367 Reviews

367 Reviews of Russ Darrow Kia of Wauwatosa - Service Center

Sort by
June 05, 2025

Awesome Great Fantastic Professional Quick Reliable Respectful Dependable Kind Responsible Reasonable Consistent On time Great work More

by SUGGSDERRICK1986
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarena Hansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 04, 2025

Loved the service follow up from texts and phone calls. The service team was quick to get me in for my oil change. More

by DONALDJACOBJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2025 -

Russ Darrow Kia of Wauwatosa responded

Donald, thank you for taking the time to share your service feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our service team, and we look forward to working with you again. Matt Kiscellus matt.kiscellus@russdarrow.com

June 04, 2025

The staff was Nice friendly and fast. Everything was easy and efficient and they had snacks More

by faithboogie1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Athanasios Almouti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sarena Hansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edward Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Connor Sawyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ajmal Taujoo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2025 -

Russ Darrow Kia of Wauwatosa responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Kia of Wauwatosa to be a positive one. Please don't hesitate to reach out if you need anything else. Matt Kiscellus matt.kiscellus@russdarrow.com

June 04, 2025

Rip off their customers one this next week that, not doing what's right, never coming back More

by KGAMES125
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Athanasios Almouti
1.0
This rating includes all reviews, with more weight given to recent reviews.
Edward Porter
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ajmal Taujoo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Not sure of names
June 04, 2025

Good communication regarding my service and recommendations they had on updates I should make. The service was very quick and thorough. More

by KFRITZ96
Recommend Dealer
Yes
Jun 04, 2025 -

Russ Darrow Kia of Wauwatosa responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Matt Kiscellus matt.kiscellus@russdarrow.com

June 02, 2025

Worst customer service I’ve ever received. I think her name was Serena? Refused to look up my maintenance package even though I confirmed it was on file at the time of booking. She refused to More

by Kirsten wright
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sarena Hansen
1.0
This rating includes all reviews, with more weight given to recent reviews.
June 02, 2025

Edward made my experience hassle free. I will recommend my friends and family to come here for their next service. More

by M.montalvo95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2025 -

Russ Darrow Kia of Wauwatosa responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Matt Kiscellus matt.kiscellus@russdarrow.com

June 02, 2025

Very pleased with service, how quickly the problem was diagnosed and done fast. Car now is running fine. More

by TaylorMade
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Athanasios Almouti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2025 -

Russ Darrow Kia of Wauwatosa responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Matt Kiscellus matt.kiscellus@russdarrow.com

May 31, 2025

Everyone was kind and helpful at drop off. They were also timely with the work on my vehicle. More

by kyrakidd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alizabeth
May 31, 2025 -

Russ Darrow Kia of Wauwatosa responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Kia of Wauwatosa, we look forward to having you as a valued customer for many years to come! Matt Kiscellus matt.kiscellus@russdarrow.com

May 30, 2025

The dealership was nice however even though we had an appointment time and a check in hand, it took 2 to 3 hours to get the deal done. More

by ASERAJIAN1
Recommend Dealer
Yes
Employees Worked With
Sazare Cunningham
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2025 -

Russ Darrow Kia of Wauwatosa responded

Thank you for choosing Russ Darrow Kia of Wauwatosa. We sincerely value your business and hope you will give us another opportunity to serve you! Matt Kiscellus matt.kiscellus@russdarrow.com

1
...