Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Russ Darrow Kia of Wauwatosa
Wauwatosa, WI
1,440 Reviews
Located in Wauwatosa, WI, Russ Darrow Kia is your go-to destination for new and certified pre-owned Kia vehicles. With a wide selection of cars, SUVs, and crossovers, we offer something for every driver. Each pre-owned and certified vehicle undergoes a thorough multi-point inspection to ensure it meets our high standards for quality and reliability. With over four decades of trusted service from the Russ Darrow Group, our team is dedicated to providing an exceptional car-buying experience. Visit Russ Darrow Kia in Wauwatosa today for top-notch service, unbeatable selection, and great value!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,440 reviews
May 03, 2025
Thank you sincerely for taking great care of me! You are truly a great asset to Rus Darrow! Wish you the best You are truly a great asset to Rus Darrow! Wish you the best More
by EMMARAYFORD
Verified CustomerEmployees Worked With
May 03, 2025
All went well for my service appointment. Consistently good service. I wish soda was free while I waited instead of having to pay at the vending machine. Consistently good service. I wish soda was free while I waited instead of having to pay at the vending machine. More
by 05-VINOUS-DIMPLES
Employees Worked With
May 02, 2025
All information not written down when making appointment. Athanasios was amazing and did a great job. Athanasios was amazing and did a great job. More
by kirana.noe
May 02, 2025
I made an appointment for yesterday last week and they didn't have it on the didn't have it on the More
by SharonSkornia
May 02, 2025
We ended up with a really nice vehicle and everyone was very nice. However, there were a few incidents that keeps me at 3 stars. 1. We were shown a car that we really loved, and sensing our hesitance, t very nice. However, there were a few incidents that keeps me at 3 stars. 1. We were shown a car that we really loved, and sensing our hesitance, the salesperson assured us they could get us in that car well within our stated monthly payment range. Once the numbers were run, the payments ended up more than double that range. I don't know if it was intentional, but it felt like a sleazy move. 2. We made an appointment with our sales rep to take delivery of our new car. I had to take time off of work and he ended up 30 minutes late. 3. We were shown two vehicles that we liked at the price we wanted. When we came to take delivery, it was for a third car that we hadn't looked at (same make/model/trim) with thousands of dollars of options that we didn't want. These incidents left a bad taste in our mouth and I feel like all of them were avoidable. More
by ROOKY2K
May 02, 2025
I like this dealership. They are polite and fast. They also do great work. I stopped going to the one closer to my house to go to them. They are polite and fast. They also do great work. I stopped going to the one closer to my house to go to them. More
by b.g.420293
Employees Worked With
May 02, 2025
Good experience. Everyone was very helpful. They answered all my questions. Would recommend this place. Everyone was very helpful. They answered all my questions. Would recommend this place. More
by LUIZ0123
May 01, 2025
Called to add brake flush special for $140 after car was brought in and I left the dealership received call informing me that the actual price was $205 plus tax. I agreed to go ahead with it. Receives bil brought in and I left the dealership received call informing me that the actual price was $205 plus tax. I agreed to go ahead with it. Receives bill with additional charges for environmental/supplies. Final bill $249.60. I feel mislead and will discourage others from this establishment. Also, was not notified when work was done. Had to approach counter after seeing my car on side of service station. More
by PATRICK.SLOAN.53154
Employees Worked With
May 01, 2025
Jordan and James were sincerity nice, honest people that made for a great experience buying a new car. made for a great experience buying a new car. More
by TBEHLMER
