Russ Darrow Kia of Wauwatosa

Very pleased with service, how quickly the problem was diagnosed and done fast. Car now is running fine. diagnosed and done fast. Car now is running fine. More

Worst customer service I’ve ever received. I think her name was Serena? Refused to look up my maintenance package even though I confirmed it was on file at the time of booking. She refused to I think her name was Serena? Refused to look up my maintenance package even though I confirmed it was on file at the time of booking. She refused to call the maintenance package company to verify what was covered, I had to. And then after I confirmed everything was covered and had the package company email her (essentially doing her job) she refused to apply the coverage for everything for my appointment even though I had ample documentation showing it was 100% covered. Won’t be returning to this location More

It took 4 weeks to get the backplate for the license for my car u called multiple times and I found out that each week I called the order for the backplate wasn't even placed. When I first received the car my car u called multiple times and I found out that each week I called the order for the backplate wasn't even placed. When I first received the car the detail work was horrendous. Luckily the 2nd detail was better but still there were flaws showing lack of care both in the service and cleaning department. It's crazy how bad the support was. During the 2nd week I actually wanted to return the car because I knew I'd be in trouble with such horrendous support. Only the finance person was good and actually broke down stuff. I wouldn't be surprised if they lied about changing all the liquids in the car. The backup camera is still blurry I complained and the person told me it was dirty and after cleaning it was still blurry. I'm really hoping they fix the camera by today otherwise it really is the worse purchase I have ever made. Selling by telling lies is what this dealership seems to be good at. All I'm hoping for now is they take care of this small stuff and one thing I found insane too is for some reason I have a passenger and back floor covers but no driver one. My guess is they lost it somewhere or just don't feel like finding it. I got this car as a gift for my mom and sis. This gift so far has been a disaster due to lack of respect from the dealership. More

They work hard to find you the vehicle you want. They’re not happy until you’re happy. Would highly recommend. They’re not happy until you’re happy. Would highly recommend. More

Everyone was kind and helpful at drop off. They were also timely with the work on my vehicle. They were also timely with the work on my vehicle. More

Never had to talk with someone who's rude. They're so nice! Love the free tea and coffee while you wait for your service too. They're so nice! Love the free tea and coffee while you wait for your service too. More

The dealership was nice however even though we had an appointment time and a check in hand, it took 2 to 3 hours to get the deal done. appointment time and a check in hand, it took 2 to 3 hours to get the deal done. More

Fast service, courteous employees, provided a ride to and from the dealership for my service needs. from the dealership for my service needs. More

I arrived, checked in my car, waited in the lobby, paid for my vehicle, and drove off. I'm not sure if they washed my car, but whatever. for my vehicle, and drove off. I'm not sure if they washed my car, but whatever. More

Always professional and friendly. Get new chairs that don't scrape the tile in the waiting area. Please ?? Get new chairs that don't scrape the tile in the waiting area. Please ?? More