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Russ Darrow Waukesha Kia - Service Center

Waukesha, WI

4.5
302 Reviews
Call Service Center (262) 333-3255

302 Reviews of Russ Darrow Waukesha Kia - Service Center

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April 09, 2025

Salesperson was amazing and went out of the way to help us out. Recommend him again. More

by BBEYER273
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Xavier Troupe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charlie Ziegler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Skyler Battersby
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 09, 2025 -

Russ Darrow Kia of Waukesha responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Brandon McGahee brandon.mcgahee@russdarrow.com

April 09, 2025

We've been going through some powertrain issues on our Kia Soul. While it's too bad the car needs help, it's great to see that so far Kia is honoring their warranties completely. Skyler and any other pe More

by Chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skyler Battersby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 09, 2025 -

Russ Darrow Kia of Waukesha responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Brandon McGahee brandon.mcgahee@russdarrow.com

April 07, 2025

This dealership is awesome. They know me and my family by name, i love it!!! Great customer service, attentive, clean!!! My family and I have been coming here for years. Our dau More

by SHANINA Wade
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon McGahee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gregg Kasper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charlie Ziegler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcus (Kain) Hankins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 07, 2025 -

Russ Darrow Kia of Waukesha responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Kia of Waukesha. Brandon McGahee brandon.mcgahee@russdarrow.com

April 05, 2025

good fine nice very good good good good good good good good ood good good More

by JJSTUMPF13
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skyler Battersby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 05, 2025 -

Russ Darrow Kia of Waukesha responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Brandon McGahee brandon.mcgahee@russdarrow.com

April 05, 2025

I came in for an oil change and well satisfied, the service tech/ rep did a great job in attending to my needs. Thanks More

by Marsha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Povlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 05, 2025 -

Russ Darrow Kia of Waukesha responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Kia of Waukesha, we look forward to having you as a valued customer for many years to come! Brandon McGahee brandon.mcgahee@russdarrow.com

April 04, 2025

Excellent attention to diagnosis of problem. Good explanation of remedy and repair timeline. Accurate repair cost analysis and completion estimate. More

by DAIGNEAU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie
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Apr 04, 2025 -

Russ Darrow Kia of Waukesha responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Kia of Waukesha. Brandon McGahee brandon.mcgahee@russdarrow.com

April 04, 2025

Made a mistake on first visit. Great recovery on second visit. I will be back. 🫠 More

by TKRIO39Y
Recommend Dealer
Yes
Employees Worked With
Kaitlyn in Service. Great service!
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Apr 04, 2025 -

Russ Darrow Kia of Waukesha responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Kia of Waukesha. Brandon McGahee brandon.mcgahee@russdarrow.com

April 03, 2025

Quick helpful service as always. Friendly staff. Time estimates are on point. Work done correctly the first time. More

by FOOTITN
Recommend Dealer
Yes
Employees Worked With
Angela David
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angela David
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Apr 03, 2025 -

Russ Darrow Kia of Waukesha responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Brandon McGahee brandon.mcgahee@russdarrow.com

April 02, 2025

Appt times accommodating. Staff generally very nice. Your waiting room cld be a little spiffier. Service on my car is great. More

by ganachegirls
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Povlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 02, 2025 -

Russ Darrow Kia of Waukesha responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Kia of Waukesha to be a positive one. Please don't hesitate to reach out if you need anything else. Brandon McGahee brandon.mcgahee@russdarrow.com

April 01, 2025

Service is very good. People are very friendly and helpful. Waiting area tends to get cramped. More

by GGGGCRAW2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitlyn
Report | Print
Apr 01, 2025 -

Russ Darrow Kia of Waukesha responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Brandon McGahee brandon.mcgahee@russdarrow.com

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